Online shopping isn’t just about silent category browsing. It is about customer communication first. Hearing and in-time guiding customers at each step of their journey is key to sales growth.
Sounds like a task for a 24/7 customer service team, heh? It’s a good thing that a chatbot tool for business can automate part of these processes.
Moreover, 40% of shoppers are ready to use it. Tommy Hilfiger is one of the many brands that use that knowledge. Its chatbot brings the brand an 87% rate of returning customers. Another case is the Just Eat chatbot, with a 266% conversion rate.
Intrigued? There are more examples in the article! Find out ten cha