10%

Try : Insurtech, Application Development

AgriTech(1)

Augmented Reality(20)

Clean Tech(3)

Customer Journey(12)

Design(32)

Solar Industry(4)

User Experience(53)

Edtech(9)

Events(34)

HR Tech(2)

Interviews(10)

Life@mantra(11)

Logistics(5)

Strategy(15)

Testing(9)

Android(47)

Backend(29)

Dev Ops(4)

Enterprise Solution(23)

Frontend(28)

iOS(43)

Javascript(15)

AI in Insurance(33)

Insurtech(61)

Product Innovation(44)

Solutions(18)

E-health(7)

HealthTech(18)

mHealth(4)

Telehealth Care(2)

Telemedicine(3)

Artificial Intelligence(124)

Bitcoin(8)

Blockchain(19)

Cognitive Computing(7)

Computer Vision(8)

Data Science(16)

FinTech(47)

Banking(4)

Intelligent Automation(26)

Machine Learning(46)

Natural Language Processing(13)

expand Menu Filters

5 Insurance Front-Office Processes You Can Improve with AI

6 minutes, 5 seconds read

Amidst the growing footprint of Insurtech around the world, Insurance service models continue to evolve for both front and back-office processes. Currently, InsurTechs are using AI in three main areas: Customer Experience (58%), Product Innovation (43%), and Process Improvement (19%) — according to a McKinsey report. An organization’s ‘Front Office’ strategy will need to embody intelligent sales force automation, call-centre management, help-desk applications, product configuration and risk assessment tools. Insurance Carriers are restructuring these operations with an outward focus — aimed at improving interactions with their customers. 

While the Insurance back-office is focussed on streamlining in-house operations, the front office is responsible for driving customer experience, engagement and behaviour. However, most front-office operations deal with repetitive customer-facing jobs. Using