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5 AI Trends Reshaping the Insurance Sector in 2019

NewVantage Partners Executive Survey 2019 report states- 92% of the C-Level Executives are increasing their pace of investment in big data and AI. Artificial Intelligence brings forth revolutionary benefits to enterprises like personalization, automating customer interactions, real-time assistance, and much more.

Here are 5 flourishing artificial intelligence trends in insurance.

Infographic for 5 AI trends in Insurance

#1 Data from Smart Devices

Smart devices like fitness bands, home assistants, smartwatches, etc. are meteorically becoming integral to our lifestyle. Smart clothing and medical devices are soon going to join the bandwagon.

The insurance sector can dive into the data generated by these smart devices to better understand their user preferences. This data can further help insurers create new and more personalized product categories. 

#2 UAVs for Extreme Surveillance

AI-driven unmanned aerial vehicles (UAV), also known as drones can examine sites, which are otherwise extreme for humans to visit. Using such technologies for geological surveys can make the underwriting process more accurate. Also, deploying drones and robots can revamp insurance risk management strategies. 

“It is estimated that by 2025 the number of autonomous vehicles will increase by 25%”

Source: doi.gov

#3 Channelized Data Sharing

Everyone needs data. Every industry is thriving to provide personalized products and services to its customers. Thus, one can expect private and public entities collaborating to create common platforms for data sharing. 

The data-sharing platforms are GDPR-compliant and adhere to a common cybersecurity framework. Tech giants like Google, Amazon, and Apple have already sailed into this venture. They are able to bond with the lifestyle of users through cloud connectivity and smart devices and wearables. Technology can track instances of customers’ life. Guided data sharing can enable insurance companies to provide real-time assistance to their customers.

#4 Evolution of Cognitive Technologies

Cognition is an important aspect of Artificial Intelligence. Cognitive technologies in AI mimics how the human brain works. The recent improvements in technology can provide a better framework for processing humongous data, specifically gained from active insurance products tied to definite individuals.

With cognitive technologies, carriers can constantly learn and adapt to the world around consumers. This can enable insurance companies to not bring new product categories and engagement techniques but also respond to changing underlying risks in real-time.

#5 Blockchains or Distributed Ledgers

Breaking the traditional barriers of silos and centralization, 2019 is leaping towards the combination of the best of AI and blockchain for businesses.

For example, Smart contracts can automatically determine whether an asset can be transferred to a nominee or back to the source, or a combination of both. Blockchain can also simplify claims management, reinsurance, and underwriting.

Here’s more about how distributed ledgers can accelerate insurance workflows.

Well, the benefits of blockchain are not limited to large-scale insurance companies. Any InsurTech or FinTech firm or even e-commerce marketplaces can use blockchain to distribute micro insurances. The following infographic illustrates the projects successfully harnessing AI and blockchain.

Source: LiveTiles

We help startups and enterprises, build & scale AI-driven products and solutions for last-mile environments. Reach out to us on hello@mantralabsglobal.com to learn more.

Contributing Authors: Nidhi Agrawal (Content Writer @Mantra Labs)

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Embracing the Digital Frontier: Transforming the Patient Journey in Pharma

In the realm of pharmaceuticals, the digital revolution is not just a buzzword; it’s a seismic shift reshaping the landscape of patient care. From discovery to delivery, digital technologies are revolutionizing every facet of the pharmaceutical industry. One of the most profound impacts is evident in the patient journey. Today’s Patients are more informed, engaged, and empowered than ever, thanks to the proliferation of digital tools and platforms. In this comprehensive exploration, we will delve into the multifaceted ways digital is redefining the patient journey in pharmaceuticals.

According to a report by Accenture on the rise of digital health, these are the key challenges to overcome:

  • 99% of respondents indicated that the development and commercialization of Digital Health solutions has accelerated in the past two years. As part of this, companies require various new and strengthened capabilities to execute their visions. 
  • Patients and health professionals need to trust that the data collected is accurate, safe, and secure for them to feel comfortable using it. 
  • Fragmented data or lack of access to data has been a barrier to development. An overarching guideline on data privacy is needed.

Leveraging Digital Solutions for Accessible Drug Delivery

In the pharmaceutical industry, the journey of medication from production facilities to patients’ hands is evolving with the integration of digital solutions. These technologies not only streamline logistics but also ensure that medications reach even the most remote and underserved areas. Let’s delve into how digital innovations are transforming drug delivery and backend channels in the pharmaceutical industry.

Digital Backend Channels and Supply Chain Management:

Pharmaceutical firms leverage digital tech for efficient backend operations. Software like SAP Integrated Business Planning and Oracle SCM Cloud enable real-time tracking, inventory management, and demand forecasting. With AI and analytics, companies adapt to market changes swiftly, ensuring timely medication delivery and optimized supply chain logistics.

Innovative Digital Drug Delivery Technologies:

  1. Controlled Monitoring Systems: Digital temperature monitoring systems provide digital temperature monitoring solutions using IoT sensors and cloud platforms, safeguarding temperature-sensitive medications during transit, ensuring compliance with regulatory standards, and minimizing product spoilage risk.
  1. Last-Mile Delivery Platforms: Zipline and Nimblr.ai, along with LogiNext, employ digital last-mile delivery solutions, using drones and AI-powered logistics to transport vital medical supplies efficiently to remote regions, improving accessibility for underserved communities.
  1. Telemedicine Integration with Prescription: Integrated telemedicine and prescription platforms, like Connect2Clinic, are rapidly growing in response to COVID-19. With telehealth claims at 38 times pre-pandemic levels, the industry is projected to hit $82 billion by 2028, with a 16.5% annual growth rate. Mantra Labs partnered with Connect2Clinic, enabling seamless coordination between healthcare providers, pharmacies, and patients. This facilitates virtual consultations and electronic prescribing, benefiting remote patients with medical advice and prescriptions without in-person visits. These platforms enhance healthcare access, medication adherence, and patient engagement through personalized care plans and reminders.
  1. Community Health Worker Apps: CommCare and mHealth empower community health workers with digital tools for medication distribution, education, and patient monitoring. Customizable modules enable tracking inventories, health assessments, and targeted interventions, extending pharmaceutical reach to remote communities, and ensuring essential medications reach those in need.

Through the strategic deployment of digital solutions in drug delivery and backend channels, pharmaceutical companies are overcoming barriers to access and revolutionizing healthcare delivery worldwide. By embracing innovation and collaboration, they are not only improving patient outcomes but also advancing toward a more equitable and inclusive healthcare system.

Personalized Medicine:

Wearable devices and mobile apps enable personalized medicine by collecting real-time health data and tailoring treatment plans to individual needs. For example, fitness trackers monitor activity and vital signs, customizing exercise and medication. Personalized medicine optimizes efficacy, minimizes adverse effects, and enhances patient satisfaction by leveraging patient-specific data.

Enhanced Patient Engagement:

Pharmaceutical firms utilize digital platforms for patient engagement, fostering support and education during treatment. Through social media, mobile apps, and online communities, patients connect, access resources, and receive professional support. Two-way communication enhances collaboration and decision-making, boosting treatment adherence, health outcomes, and consumer loyalty. Click here to know more.

Data-Driven Insights:

The abundance of healthcare data offers pharma companies unique opportunities to understand patient behavior and treatment patterns. By leveraging big data analytics and artificial intelligence, they extract actionable insights from various sources like electronic health records and clinical trials. These insights inform targeted marketing, product development, and patient support programs. However, ensuring data privacy and security is crucial, requiring robust regulatory frameworks and transparent practices in the digital era.

Challenges and Considerations:

Maximizing the benefits of digital technologies requires addressing challenges like patient data privacy and equitable access to healthcare tech. Stringent safeguards are needed to protect confidentiality and trust, alongside efforts to bridge the digital divide. Regulatory frameworks must evolve to balance innovation with patient safety and security amidst rapid advancements in digital health.

Key Considerations for Pharma Companies in Embracing Digital Innovation:

  • Prioritize patient-centricity in digital initiatives, focusing on improving patient outcomes and experiences.
  • Invest in robust data privacy and security measures to build and maintain patient trust.
  • Foster collaboration and partnerships with technology companies and healthcare providers to drive innovation and scalability.
  • Leverage analytics and AI to derive actionable insights from healthcare data and inform decision-making processes.
  • Continuously monitor and adapt to regulatory requirements and industry standards to ensure compliance and mitigate risks.

Conclusion:

The digital revolution is not just a paradigm shift but a catalyst for transformation across the pharmaceutical industry. By embracing digital technologies, pharma companies can unlock new opportunities to enhance the patient journey, improve treatment outcomes, and drive sustainable growth. However, realizing the full potential of digital health requires collaboration, innovation, and a steadfast commitment to addressing the challenges and considerations inherent in this transformative journey. As we navigate the digital frontier, the future of patient care promises to be more connected, personalized, and empowering than ever before.

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