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Here’s How You Measure the ROI from Chatbots

IBM reports that globally businesses spend over $1.3 trillion/year to handle roughly 265 billion customer calls. Chatbots spring up to minimize the expenditure on handling customer queries, especially the most redundant ones. It’s quite common for businesses to assess the return on investment before adopting new technology. However, ROI from chatbots may vary according to […]

Are Bots Worth a Shot?

According to Oracle’s Executive survey, 80% of leading consumer-facing businesses have already used or are planning to use chatbots by 2020. Chatbots are scalable and cost almost nothing in operation as compared to their human counterparts. But, how practical is chatbot adoption for your business? Let’s see. 5 Key Success Metrics for Chatbots Different industries […]

Are Wellness & Diagnostic Apps Transforming ‘Patient Experiences’?

The mobile engagement has swiftly risen to one of the top four strategies for delivering next-gen experiences to customers — thanks to the rate of adoption of mobile devices and applications in the last ten years. The rapid growth has prompted organizations to take the mobile-first approach for enhancing the customer’s journey.  The ‘mobile engagement’ […]

AI can help bridge customer gaps for microinsurers

Microinsurance targets low-income households and individuals with little savings. Low premium, low caps, and low coverage limits are the characteristics of microinsurance plans. These are designed for risk-proofing the assets otherwise not served by traditional insurance schemes. Because microinsurance comprises of low-premium models, it demands lower operational cost. This article covers insights on how AI […]

Facebook F8 Takeaways – The Future is Private

F8, what was an 8- hour hackathon is now Facebook’s annual 2-day conference for developers, creators and entrepreneurs all around the world. Conducted in McEnergy Convention Center in San Jose, CEO Mark Zuckerberg stressed his vision of building a privacy-focused social platform “as a product”  as he debuted the newest version of the company’s core […]

How chatbots are changing the digital Indian

Chatbots have come a long way – from a hyped technology under the AI umbrella to a direct-to-consumer product, that has incessantly penetrated the tech-enabled services we use today. While the adoption of chatbots is still in its infancy, the proliferation and mushroomed effect it has had so far is remarkable. Most of us, are […]

Adoption of Chatbots across Insurance

The global chatbot market is expected to reach USD$ 1.25B by 2025, and generate roughly $8B savings globally by 2022 itself. With chatbots disrupting a wide variety of industries already, the technology is becoming more popular in a variety of business use cases – especially within the insurance sector.   Chatbots are becoming more advanced […]

5 AI Trends Reshaping the Insurance Sector in 2019

NewVantage Partners Executive Survey 2019 report states- 92% of the C-Level Executives are increasing their pace of investment in big data and AI. Artificial Intelligence brings forth revolutionary benefits to enterprises like personalization, automating customer interactions, real-time assistance, and much more. Here are 5 flourishing artificial intelligence trends in insurance. #1 Data from Smart Devices […]

What’s going to be big in chatbots for 2019

The chatbot market is predicted to reach a whopping 1.25 billion US dollars by 2025. These figures are not just mind-boggling, but they are proof that shows the relevance of chatbots today. Also, 45% of end users have already got comfortable with chatbots, and they prefer chatbots over other media for communication. So, we can […]

Why should businesses consider chatbots?

Businesses need chatbots for the obvious reasons that are – efficiency, reduced workforce and workload and fast processing of customer’s requests. If you are wondering that why is there a sudden need of chatbots when until now everything was manageable without it, then the reason is none other than extreme digitalization of businesses. As more […]

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