Published on Oct 25, 2023
Updated on Nov 2, 2023
The COVID-19 pandemic has significantly changed the education sector, with a significant shift towards online learning. It led to a surge in the demand for ed-tech platforms in India, making it one of the fastest-growing markets in the world. With this rapid growth, the focus on customer experience has become more crucial than ever before. This article will explore the current customer experience in the Indian ed-tech industry and how it has evolved in the post-Covid era.