It was hard to predict the extent of damage that the COVID-19 pandemic might cause to the whole world. As several economies across continents came spiraling down, various industries have been badly hit. Sectors such as healthcare, travel, hospitality, etc. have incurred huge losses. This has put a lot of pressure on the Insurance sector in terms of claims processing, operations, customer support, etc. To go one step deeper and get a sense of how Insurance and InsureTech industries are coping with this crisis, we interviewed Mr. KB Vijaya Srinivas — the insurance industry veteran and former Chairman cum Managing Director of United India Insurance Company Ltd.
Mr. KB Vijaya Srinivas is a renowned insurance industr