Chatbots are rapidly gaining popularity in the healthcare sector. According to research conducted by Grand View Research, the global chatbot market is expected to reach $1.23 billion by 2025 growing at a CAGR of 24.3%. The current COVID pandemic has caused a lot of stress in the healthcare sector, with hospitals getting swamped with COVID-19 patients and also handling regular consults.
This has made medical chatbots very attractive, helping in scheduling appointments, custom support, symptom checks, providing nutrition and wellness information, mental therapy, etc. Let’s take a look at how chatbots are transforming the digital transformation in the healthcare sector.
The shift to Medical Chatbots and Telemedicine
Lockdowns and social distancing due to COVID-19 gave a significant boost to digital business models. Organizations had to find ways to keep up the operations, make business continuity plans, and engage the workforce working remotely. Even healthcare providers took to technology such as telemedicine, chatbots, and remote monitoring equipment for patients who were not able to visit doctors in person.
Many hospitals had been trying to implement telemedicine over the last couple of years, at least for ailments that can do without in-person diagnosis and can be cured by prescri