10%

Try : Insurtech, Application Development

AgriTech(1)

Augmented Reality(20)

Clean Tech(3)

Customer Journey(12)

Design(32)

Solar Industry(4)

User Experience(53)

Edtech(9)

Events(34)

HR Tech(2)

Interviews(10)

Life@mantra(11)

Logistics(5)

Strategy(15)

Testing(9)

Android(47)

Backend(29)

Dev Ops(4)

Enterprise Solution(23)

Frontend(28)

iOS(43)

Javascript(15)

AI in Insurance(33)

Insurtech(61)

Product Innovation(44)

Solutions(18)

E-health(7)

HealthTech(18)

mHealth(4)

Telehealth Care(2)

Telemedicine(3)

Artificial Intelligence(124)

Bitcoin(8)

Blockchain(19)

Cognitive Computing(7)

Computer Vision(8)

Data Science(16)

FinTech(47)

Banking(4)

Intelligent Automation(26)

Machine Learning(46)

Natural Language Processing(13)

expand Menu Filters

5 Proven Strategies to Improve Customer Experience

If your customer’s flight arrives early and you’re able to make arrangements for changes in stay and travel plans beforehand, then that’s a great experience for the customer. If your customer needs to call support portal and request for changes, then that’s just customer service.

Bain & Company together with Harvard Business School foretold- increasing customer retention rates by 5% brands can increase profits by 25% to 95%. Decades ago, customer retention programs involved friendly customer service. Today, the strategy for customer retention has shifted to experiences that customers appreciate. Here are innovative ideas to improve customer experience.

#1 Preparing Customer Journey Map

A customer journey map outlines customers’ emotions from the time they come to know about your product to their purchase and post-purchase experiences. 

It helps to point out unsatisfactory instances and discover bottlenecks in operations. You can then device strategies for better customer experiences. According to Oracle’s Executive survey, hassle-free experience drives 74% of loyalty from customers. The customer journey is going to be integral to a