About the Research: To better understand the CX pulse of the industry, Mantra Labs interviewed 150 insurance executives in six countries within the APAC region regarding their CX initiatives and corresponding key performance indicators (KPIs). We augmented this data with a survey of more than 300 insurance consumers to hear their side of the story.
Both surveys were conducted in Q2'21, and reflect the specific experiences in these times. In this whitepaper, we discuss how insurance CX initiatives stack up against their customer's expectations. Then, we highlight areas of interest and make suggestions for the way forward.
About Mantra Labs
Mantra Labs is a global technology development company with a specialised focus on Insurance products & solutions, and Technology Consulting for new-age Payers. Mantra has also been named in the Global Insurtech100 for two years in a row, for 2020 & 2021.
With a team of 225+ technology tinkerers and experimenters, Mantra Labs is building the Future of Intelligent Experiences for leading health insurers and healthcare institutions such as SBI General Insurance, Care Health Insurance, Pramerica, AIA Hong Kong & Aditya Birla Capital, among others.