The unprecedented nature of the pandemic pushed healthcare from a traditional in-person model to the digital realm almost instantly. Connected health swooped in to define the patient experience during the pandemic, but as healthcare moves forward — how will digital define the experience transformation needed in India’s healthcare delivery.
Conversational CX leads the pack among 'tactical investment strategies' for Insurers. Cyber/Data Security and Agile Cloud Computing are the other resilience-focused transformations. Conversational CX touches all parts of digital insurance journeys. It extends across the entire value chain, not just the upfront sales and onboarding process.
Mature CX organizations are more than six times as likely to exceed their customer retention goals. Investments in digital front-office transformation would better align Carriers with their customers’ engagement needs and improve cost efficiency.
Since the Pandemic began, traditional insurance protection and cover products have evolved to meet new customer demands. According to recent WHO and EY reports, Consumers now prioritize ‘protecting their health’ above all other personal needs.
As investments in Artificial Intelligence continue to rise, pairing human-centered design and AI together is foreseen. This edition talks about machine learning use cases, India's general insurance market, predictive journey, faceless computing, and voice UX.
InsurTech100 recognizes InsurTechs, who pioneer the global insurance industry transformation through real-world problem solving, innovative products & solutions. This issue also talks about emerging technologies, millennials' preferences & insights into the Belgian Insurance landscape.
With over 30 billion connected devices by 2020, data is prone to offer new monetization opportunities. The current newsletter edition analyses the parlance of connected insurance ecosystems, Indian insurance partnerships and the case for digital brokerage.