Digital claims introduces digital touchpoints and improves customer journey, making the process more time and cost-effective for insurers.
Customers are clamoring for an enriched experience beyond the 2D outlay a laptop or mobile can provide. They want immersive experiences now.
The unprecedented nature of the pandemic pushed healthcare from a traditional in-person model to the digital realm almost instantly. Connected health swooped in to define the patient experience during the pandemic, but as healthcare moves forward — how will digital define the experience transformation needed in India’s healthcare delivery.
Since the Pandemic began, traditional insurance protection and cover products have evolved to meet new customer demands. According to recent WHO and EY reports, Consumers now prioritize ‘protecting their health’ above all other personal needs.
As investments in Artificial Intelligence continue to rise, pairing human-centered design and AI together is foreseen. This edition talks about machine learning use cases, India's general insurance market, predictive journey, faceless computing, and voice UX.