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Parag Sharma shares insights on 'AI And The Future Insurance Customer Experience' at event hosted by #IRDAI. Here are the key takeaways: InsurTech 3.0 is all about 'Experience Economy'. GenZs are placing high importance on CX. How can insurers attract this audience leveraging AI technologies across value chain and how insurers need to be part of ecosystems such as NDHM to create a frictionless, memorable experience for GenZs.
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