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iOS 10.2 updates and features

apple-releases-ios-10-2-beta-new-sos-feature-and-other-changes

Apple released the iOS 10 earlier this year and since then there has been two major updates to it, dubbed as iOS 10.1 and 10.2. With iOS 10.2 Apple has managed to bring forward a host of new features which are much welcomed. As iOS 10.2 is an incremental update to iOS 10 there are not humongous amount of changes, still there are a lot to talk about.

  • New Video App: With the launch of the new MacBook Pro, Apple’s new Video app now works on both iOS and Apple TV. It’s a new way of discovering content across iTunes and other streaming apps. It’s US only for now, and it lacks support for Netflix. The dull Videos app which comes bundled with iOS, looks and operates much better now. 
  • Music Player: Apple’s decision to hide the Shuffle and Repeat buttons below the fold and not providing any kind of visual cue that there’s any content down below, was met with universal outrage. Apple’s solution to this isn’t to actually redesign the screen. But instead they’ve added a splash screen that a user will see the first time they open the Now Playing screen. This tells them they can swipe up to view the Shuffle button and Up Next queue.
  • Camera Updates: Apple has added an option that lets you save your camera settings.  It lets you always jump straight into ’square’ photo mode, stick with the same filter or keep Live Photos turned off, depending on your preferences.
  • New In-Built Wallpapers: Three new attractive wallpapers have been added in iOS 10.2 release. They’re designed to bring the best out of the wider color gamut displays on the iPhone 7.
  • New Emojis: Several new emojis like a clown, croissant, shark, owl, butterfly and an avocado are also added in iOS 10.2 release. On the other hand numerous old emoji have also been redesigned to look more modern, with loads more profession-based emoji now available in both male and female, too.

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  • TV & Videos widget: Similar to the Netflix widget, the new Videos widget shows you the Series or Movie you’re watching, and with a tap you can jump straight back into it without opening up the app.
  • Single Sign-on: Sign Sign-On lets cable subscribers log into all the channel apps using only one login. Once you do this on your iPhone or iPad, the content from all available apps will be displayed in the TV app.
  • A new SOS feature: This will call emergency services when the power button on the iPhone is pressed 5 times. This is however a voluntary feature and can be turned off from settings.
  • Quick Response: With iOS 10.2, when you’re tying a response to a message in quick response, and you choose to open the app, the text you’ve already written will no longer be lost.
  • Home Button Changes: In the “Press and Hold Home Button to Speak” section you can switch from Siri to plain old Voice Control or just turn the feature off altogether.
  • Siri: If you turn off Siri, the next time you press and hold the Home button, you’ll get a new splash screen giving you information about Siri and giving you options to turn it back on again.
  • Bug Fixes & Others: Several Bug fixes that were identified in the iOS 10.1 release have now been fixed. Like when you turn off the “Show Contact Photos” option from the “Messages” section “Settings” app, all contact photos will actually disappear now. Previously, iOS 10 still showed contact photos in conversation, that’s no longer the case. There is also a new celebration effect in iMessages and you can also give star ratings in the Music app with iOS 10.2.
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How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

  • Prioritize leads using filters like policy type, value, or geography
  • Schedule follow-ups with integrated agent calendars
  • Utilize locators to look for nearby branch offices or partner physicians
  • Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims 

Sales apps centralize post-sale activities such as:

  • Tracking policy status, premium due date, and claims progress
  • Sending renewal reminders, greetings, and policy alerts in real-time
  • Accessing digital sales journeys and pre-filled forms.
  • Policy comparison, calculating premiums, and submitting documents digitally
  • Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

  • Securely co-browse documents with customers through proposals
  • Share product visualizations in real time
  • Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

  • On-demand access to training material
  • Commission dashboards and incentive monitoring
  • Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

  • Full application submission, from prospect to payment
  • Offline functionality in low-connectivity zones
  • Real-time needs analysis, quote generation, and e-signatures
  • Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

  • Import real-time health data from fitness trackers or health apps 
  • Offer hyper-personalized insurance suggestions based on lifestyle
  • Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

  • Secure Logins: Instant credential-based access without sign-up friction
  • Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
  • Frictionless Policy Issuance: Complete issuance post-payment and document verification
  • OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

  • User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
  • Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
  • Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
  • Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.

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