The chatbot market is predicted to reach a whopping 1.25 billion US dollars by 2025. These figures are not just mind-boggling, but they are proof that shows the relevance of chatbots today. Also, 45% of end users have already got comfortable with chatbots, and they prefer chatbots over other media for communication.

So, we can expect that by 2019 chatbots will reach another level of accuracy and efficiency. Here are the trends to watch out for chatbots in 2019:

1. Intelligent systems:

Chatbots are the future of impeccable customer service. But to make it at par with human customer support it needs to be super interactive and smart. Companies deploying chatbots are continually working on optimizing their bots so they could be an equal replacement for a human counterpart. It is predicted that in the next few years conversational AI-first” user experience, or CUX, will become mainstream in most organizations. CUX is an advanced version of UI which is designed to help and improve the user experience so that they can reach their end goals faster.

2. The rise of website chatbots:

By the next year, one can expect that several small, as well as medium-sized businesses who have not yet implemented chatbots, will look forward to adopting it. The emergence of third-party companies that help the organization to develop and build the industry-specific chatbots at affordable prices has made the adoption of bot technology easier. Chatbots are a great source to enhance the user experience and provides a 24*7 customer support as such all businesses need it.

3. Stricter guidelines:

The crux of chatbots is DATA and more data. The introduction of GDPR guidelines this year has made the usage of data restricted. Even with stricter guidelines, the importance of data will not plummet, and it will only increase. The companies will need to find responsible methods of data processing so that they adhere to the new guidelines and develop GDPR-compliant solutions.

4. Chatbots beyond customer support:

The coming year will witness the use of chatbots for several more processes such as the B2B and B2E business workflows. Some existing examples include the chatbots for CRM, Intranet and IT help desks. As cited by a leading company Juniper Networks that chatbots can reduce the business costs by $8bn by 2022 and 2019 will witness some fantastic advancements in that direction.

5. Mobile app saturation:

The mobile app market is saturating, and in the coming years, it is said that 50% of companies will focus their resources and finances on chatbots rather than mobile apps.

Reasons why chatbots are more preferred than mobile apps:

• Chatbots are more efficient and intelligent and are a better way to reach customers.

• Smartphone users do not want to exhaust their limited memory space with unlimited applications.

• 75% of Smartphone users use some messaging app.

• The UI elements of an application or a website is a collection of information. If all of this can be packaged together and provided in a messaging app, it will be much easier for the users. Wouldn’t it be great if you can manage everything from booking a movie ticket to buying groceries through a single interface?

• Also, chatbots do not need a download you need to message them through a messaging app and ask them to perform a function.

We cannot ignore the immense benefits that chatbots have to offer. The exploration around chatbots is unlimited, and we will see them unravelling one at a time. The experience that chatbots provide whether it is finding a travelling location or getting information is super smooth and comfortable. The personal touch that chatbots offer is another plus point that makes chatbots a perfect fit for businesses.

Sales Applications Are Disrupting More Than Just Sales

By : Divyanjali Gupta

Published on Jun 17, 2025

Healthcare Insurance Real Estate Retail Sales AGents Sales Applications Sales Apps

Sales success today isn’t about luck or lofty goals—it’s about having the right tools in your team’s hands, wherever they go. Following our earlier in-depth exploration of sales technology, we will now examine how cutting-edge sales apps are becoming the backbone of modern industries, transforming complex workflows into seamless, growth-driving machines.

From retail to healthcare, logistics to real estate, businesses are deploying sales applications to enhance operational transparency, cut redundant tasks, and build intelligent sales ecosystems. These tools are not only digitizing workflows—they’re driving growth, improving engagement, and redefining how field teams operate.

Lead Ecosystems: Unified visibility across channels

One app. Five workflows. Zero friction.

A leading insurance brand relaunched their app—a sleek, powerful sales companion that’s turning everyday agents into top performers.

No more paperwork. More time to sell.

Here’s what changed:

Every visit is tagged, tracked, and followed through. Renewals? Never missed. Leads? Fully visible.
Attendance and reimbursements went on autopilot. No more manual logs. No more chasing approvals.
New business and renewals are tracked in real time, with accurate forecasting that sales leaders can finally trust.
Dashboards are clean, configurable, and useful—insights that move the business, not just report on it.
Seamless Integrations. API connectivity with Darwin Box, IMD Master Data, and SSO authentication for a unified experience.

The result? A field team that moves faster, sells better, and works smarter.

Retail: Taking Orders from the Frontline—Smartly

Field sales agents in retail, especially FMCG, used to rely on gut instinct. Now, with intelligent sales applications:

AI recommends what to upsell or cross-sell based on previous order patterns
Real-time stock availability and credit status are visible in the app
Geo-fencing ensures optimized route planning
Built-in payment collection modules streamline transaction closure

Healthcare: Structuring Sales with Compliance and Precision

Healthcare leaders don’t need more reports—they need better visibility from the field. Whether it’s engaging hospital networks, onboarding clinics, or enabling diagnostics at the last mile, everything needs precision, compliance, and clarity.

Mantra Labs helped a leading healthcare enterprise design a sales app that integrates knowledge, compliance, performance, and recognition, turning frontline agents into informed, aligned, and empowered brand advocates.

Here’s what it delivers:

Role-based onboarding that keeps every level of the field force aligned and accountable
Escalation mechanisms are built into the system, driving transparency across commissions and performance reviews
A centralized Knowledge Hub featuring healthcare news, service updates, and training modules to keep reps well-informed
Recognition modules that celebrate milestones, boost morale, and reinforce a culture of excellence

Now, the field agents aren’t just connected—they’re aligned, upskilled, and accountable.

Real Estate: From Cold Calls to Smart Conversions

For real estate agents, timing and personalization are everything. Sales applications are evolving to include:

Virtual site tour integration for remote buyers
Mortgage and EMI calculators to increase buyer confidence
WhatsApp-based lead capture and nurture sequences
CRM integration for inventory updates and automatic scheduling

Logistics: From Chaos to Control in Field Coordination

Field agents in logistics are switching from clipboards to real-time command centers on mobile. Modern sales applications offer:

Live delivery status and route deviation alerts
Automated dispute reporting and issue resolution tracking
Fleet coordination through integrated GPS modules
Customer feedback capture and SLA dashboards

What’s new & what’s next in Sales Applications?

Here’s what’s pushing the next wave of innovation:

Voice-to-Text Logging: Agents dictate notes while on the move.
AI-Powered Nudges: Apps that suggest next-best actions based on behavior.
Omnichannel Communication: In-app chat, WhatsApp, email—unified.
Role-Based Dashboards: Different data views for admins, managers, and field reps.

What does this mean for Business Leaders?

Sales Applications are not just tactical tools. They’re platforms for transformation. With the right design, integrations, and analytics, they:

Replace guesswork with intelligence
Reduce the cost of delay and manual labor
Improve agent accountability and transparency
Speed up decision-making across hierarchies

The future of field sales lies in intuitive, AI-driven applications that adapt to every industry’s nuances. At Mantra Labs, we work closely with enterprises to custom-build sales applications that align with business objectives and ground-level realities.

Conclusion:

If your agents still rely on Excel trackers and daily call reports, it’s time to reimagine your sales operations. Let us help you bring your field operations into the future—with tools that are fast, field-tested, and built for scale.

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