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5 Ways HR Chatbots are Simplifying Recruitment and Employee Engagement

3 minutes, 49 seconds read

So far, there were three most talked about recruitment metrics — time-to-hire, cost-per-hire, and retention rate. Due to the Covid-19 outbreak, the HR industry is facing another challenge of managing and interacting with the remote workforce.

The impact of Covid-19 will be felt beyond 6 months. Organizations are, therefore, keen on revising their HR processes. Apart from hiring and retaining talents, productivity remains a crucial concern for most employers. 

Over 70% of organizations are opting for virtual recruitment methods and technologies like Artificial Intelligence, Robotic Process Automation and Machine Learning are leading this change. HR Chatbots are a well-known implementation of AI technology in recruitment.

5 Important AI-powered HR Chatbots Use Cases

AI-powered HR bots can streamline and personalize recruitment and engagement processes across contract, full-time, and remote workforce.

1. Screening Candidates

Almost 50% of talent acquisition professionals consider screening candidates as their biggest challenge. Absence of standardized assessment process, lack of appropriate feedback metrics, overdependence on employment portals, and ignoring the pool of interested candidates are some of the factors that create bottlenecks in the recruitment process.

Finding the best fit for the organization is in itself a challenge. On top of that, the time lost in screening the ‘ideal candidate’ leads to losing the candidate altogether. Nearly 60% of recruiters say that they regularly lose candidates before even scheduling an interview.

AI can help in making the screening process more efficient. From collecting resumes to scanning candidates’ social & professional profiles, recent activities, and their interest in the industry/organization, AI can connect the dots and shortlist ‘best candidates’ from the talent pool. The journey begins with an HR bot that collects resumes and initiates basic conversations with the candidates.

HR operations chatbot – View Demo

2. Scheduling Interviews

The biggest challenge with scheduling interviews is finding a time that works for everyone. 

According to a recent HR survey by Yello, it takes between 30 minutes and 2 hours to schedule a single interview. Nearly 33% of recruiters find scheduling interviews a barrier to improving time-to-hire.

The barriers to scheduling interviews involve time zones, prior appointments, location, and commute. AI-powered chatbots can piece it together for both — candidates and interviewers and propose an ideal time in seconds. Moreover, today’s HR bots can handle reimbursements, feedback, notifications, and post-interview sentiments of the candidates.

Appointment scheduling chatbot – View Demo

3. Applicants Tracking

Many organizations have been using Applicants Tracking Systems (ATS) — a software for handling recruitment and hiring needs. ATS provides a central location and database of resume boards (employment sites). 

How ATS Applicants Tracking System Works
(Image)

HR chatbots with NLP capabilities can be integrated into ATS to facilitate intelligent guided semantic search capabilities.

4. Employee Engagement

Even after the orientation, employees (especially new joiners) face hurdles in keeping up with the organization’s procedures. Reaching out to HRs is the solution, but they’re also bound by time. In most of the situations, peer-support is a way through for activities like using time-sheets, leaves, holidays, reimbursements, etc.

Chatbots have always been great self-service portals. HR departments can leverage bots to answer FAQs on the company’s policies, employee training, benefits enrollment, self-assessment/reviews, votes, and company-wide polls. 

HR bots with NLP capabilities can converse with employees, understand their sentiments, and offer resolutions. 89% of HR professionals believe that ongoing peer feedback and check-ins are key for successful outcomes. Especially in large enterprises, HR chatbots can engage with employees at scale. Moreover, chatbot conversations provide actual data for future analysis. This will also help the upper management with an unbiased understanding of the sentiments at the bottom of the pyramid.

5. Transparency across Teams

Recruiting data is often siloed and confined with the recruiters themselves. Leadership only has a high-level understanding of recruitment at ground levels. Often, this data is not available to other members of the HR department as well. Less than 25% of companies make recruiting data available to the entire HR team.

One of the reasons for lack of information transparency is the use of legacy systems like emails, spreadsheets, etc. for generating reports and sharing updates.

HR chatbots - how are recruitment metrics shared
(Image)

With AI-powered systems, controlled sharing of data, dynamic dashboards, real-time analytics, and task delegation with detailed information can be simplified. AI-chatbots, integrated within HRMs can make inter/intra departmental conversations and information requests simpler.

Final Thoughts

Today, recruiters prefer technology-based solutions to make their hiring process more efficient, increase productivity and candidate’s experiences. Tools like conversational chatbots are becoming increasingly popular because of the intuitive experiences they deliver. Chatbots can simplify HR operations to a greater extent and at the same time provide better employee engagement rates than humans. 

Multilingual AI-powered HR Chatbot with Video – Hitee.chat

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Empowering Frontline Healthcare Sales Teams with Mobile-First Tools

In healthcare, field sales is more than just hitting quotas—it’s about navigating a complex stakeholder ecosystem that spans hospitals, clinics, diagnostics labs, and pharmacies. Reps are expected to juggle compliance, education, and relationship-building—all on the move.

But, traditional systems can’t keep up. 

Only 28% of a rep’s time is spent selling; the rest is lost to administrative tasks, CRM updates, and fragmented workflows.

Salesforce, State of Sales 2024

This is where mobile-first sales apps in healthcare are changing the game—empowering sales teams to work smarter, faster, and more compliantly.

The Real Challenges in Traditional Field Sales

Despite their scale, many healthcare sales teams still rely on outdated tools that drag down performance:

  • Paper-based reporting: Slows down data consolidation and misses real-time insights
  • Siloed CRMs: Fragmented systems lead to broken workflows

According to a study by HubSpot, 32% of reps spend at least an hour per day just entering data into CRMs.

  • Managing Visits: Visits require planning, which may involve a lot of stress since doctors have a busy schedule, making it difficult for sales reps to meet them.
  • Inconsistent feedback loops: Managers struggle to coach and support reps effectively
  • Compliance gaps: Manual processes are audit-heavy and unreliable

These issues don’t just affect productivity—they erode trust, delay decisions, and increase revenue leakage.

What a Mobile-First Sales App in Healthcare Should Deliver

According to Deloitte’s 2025 Global Healthcare Executive Outlook, organizations are prioritizing digital tools to reduce burnout, drive efficiency, and enable real-time collaboration. A mobile-first sales app in healthcare is a critical part of this shift—especially for hybrid field teams dealing with fragmented systems and growing compliance demands.

Core Features of a Mobile-First Sales App in Healthcare

1. Smart Visit Planning & Route Optimization

Field reps can plan high-impact visits, reduce travel time, and log interactions efficiently. Geo-tagged entries ensure field activity transparency.

2. In-App KYC & E-Detailing

According to Viseven, over 60% of HCPs prefer on-demand digital content over live rep interactions, and self-detailing can increase engagement up to 3x compared to traditional methods.
By enabling self-detailing within the mobile app, reps can deliver compliance-approved content, enable interactive, personalized detailing during or after HCP visits, and give HCPs control over when and how they engage.

3. Real-Time Escalation & Commission Tracking

Track escalation tickets and incentive eligibility on the go, reducing back-and-forth and improving rep satisfaction.

4. Centralized Knowledge Hub

Push product updates, training videos, and compliance checklists—directly to reps’ devices. Maintain alignment across distributed teams. 

5. Live Dashboards for Performance Tracking

Sales leaders can view territory-wise performance, rep productivity, and engagement trends instantly, enabling proactive decision-making.

Case in Point: Digitizing Sales for a Leading Pharma Firm

Mantra Labs partnered with a top Indian pharma firm to streamline pharmacy workflows inside their ecosystem. 

The Challenge:

  • Pharmacists were struggling with operational inefficiencies that directly impacted patient care and satisfaction. 
  • Delays in prescription fulfillment were becoming increasingly common due to a lack of real-time inventory visibility and manual processing bottlenecks. 
  • Critical stock-out alerts were either missed or delayed, leading to unavailability of essential medicines when needed. 
  • Additionally, communication gaps between pharmacists and prescribing doctors led to frequent clarifications, rework, and slow turnaround times—affecting both speed and accuracy in dispensing medication. 

These challenges not only disrupted the pharmacy workflow but also created a ripple effect across the wider care delivery ecosystem.

Our Solution:

We designed a custom digital pharmacy module with:

  • Inventory Management: Centralized tracking of sales, purchases, returns, and expiry alerts
  • Revenue Snapshot: Real-time tracking of dues, payments, and cash flow
  • ShortBook Dashboard: Stock views by medicine, distributor, and manufacturer
  • Smart Reporting: Instant downloadable reports for accounts, stock, and sales

Business Impact:

  • 2x faster prescription fulfillment, reducing wait times and improving patient experience
  • 27% reduction in stock-out incidents through real-time alerts and inventory visibility
  • 81% reduction in manual errors, thanks to automation and real-time dashboards
  • Streamlined doctor-pharmacy coordination, leading to fewer clarifications and faster dispensing

Integration Is Key

A mobile-first sales app in healthcare is as strong as the ecosystem it fits into. Mantra Labs ensures seamless integration with:

  • CRM systems for lead and pipeline tracking
  • HRMS for leave, attendance, and performance sync
  • LMS to deliver ongoing training
  • Product Catalogs to support detailing and onboarding

Ready to Empower Your Sales Teams?

From lead capture to conversion, Mantra Labs helps you automate, streamline, and accelerate every step of the sales journey. 

Whether you’re managing field agents, handling complex product configurations, or tracking customer interactions — we bring the tech & domain expertise to cut manual effort and boost productivity.

Let’s simplify your sales workflows. Book a quick call.

Further Reading: How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

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