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The Insurance of Tomorrow will be driven by Voice, Vernacular & Video — reveals Mantra Labs’ Market Research on AI Chatbots in Insurance

1 minute, 51 seconds read

Mantra Labs an InsurTech100 firm specializing in AI-first products & Solutions and a Thought Leader in solving real-world front & back-office Insurer challenges announced the publication of “The State of AI Chatbots in Insurance” report curated based on perspectives from senior business managers & executives across the auto, home, life and health markets within the Indian Insurance Landscape.

Over the last five years, Chatbots have become the leading application of AI within Insurance especially for front-line operations like routine customer service and lead management. AI in Insurance will value at $36B by 2026. Chatbots will occupy 40% of overall deployment, predominantly within customer service roles. 

Mantra research report probes into the realistic use cases and deployment of voice, vernacular and video chatbots to deliver superior customer experiences. 

Report highlights:

  • The ‘New Normal’ in Consumer Behavior 
  • The scope of ‘Conversational AI’ in becoming mainstream 
  • Role of bots in augmenting front & back-office operations
  • The future of remote customer support over video
  • Cognitive automation in core insurance processes including underwriting & actuarial science

The complete report can be downloaded here – 

https://www.mantralabsglobal.com/state-of-ai-chatbots-in-insurance-research-report/

About the report: This report is intended for helping Insurance decision-makers address the critical challenges in implementing AI chatbots for their business processes. Mantra Labs surveyed 102 senior business managers & executives responsible for customer experience operations and technology related decisions for their company, within India. 

About Mantra Labs: Mantra Labs is an InsurTech100 firm specializing in AI-first products & Solutions and has been a Thought Leader in solving real-world front & back-office Insurer challenges.

With a portfolio of innovative solutions and products including Insurance-specific Chatbot, AI-powered Workflow Automation Solution, and Lead Conversion Accelerator; Mantra has strategic partnerships with MongoDB, AWS, Microsoft Azure and IBM Watson and has worked with some of the World’s leading Insurers like SBI General Insurance, Religare, DHFL Pramerica, Aditya Birla Health, and AIA Hong Kong. 


Contact information:
Email: hello@mantralabsglobal.com
Address: Bangalore, India
Phone number: (+91) 99026-19003
Website: https://www.mantralabsglobal.com

This press release is also published for distribution in PR.com and OPN Media.

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Bringing Interfaces to Life: The role of animation in UI and UX

Interfaces are everywhere. The user experience encompasses the overall experience a user has while interacting with a product or service. Animation, in the context of UI and UX design, involves adding motion to these visual elements to create a more engaging and intuitive user experience. Animation may serve a functional purpose by guiding users or providing feedback.

Think of motion as a design tool in your UX journey. It should help achieve the user’s goals or contribute in some way to enhance the experience. Animation shouldn’t be distracting or excessive. In other words, if it gets in the way of the user accomplishing a task or takes up more seconds for what should be a quick task, then it becomes unnecessary and annoying.

One common example of animation in UI design is the loading spinner. Instead of staring at a static screen while waiting for a page to load, a spinning animation lets users know that something is happening in the background. This simple animation helps manage user expectations and reduces frustration.

Introducing animations to the interface serves a psychological purpose as well. One aspect involves ensuring users remain informed throughout their interaction, minimizing ambiguity. Uncertainty can lead to user anxiety; for instance, if a page is loading without any interface feedback, incorporating a micro animation can be beneficial in providing reassurance. Although not all problems may need animations, adding them increases their appeal.

In recent years, several applications have pushed the boundaries of animation in UI and UX design. One notable example is the Duolingo app, which uses playful animations and interactive elements to make language learning fun and engaging. Interactive animations can gamify the user experience, making mundane tasks more engaging and Duolingo has used this to its advantage. Another example is the Headspace app, which employs calming animations and transitions to create a serene user experience. 

Let’s look at Duolingo’s application which embraces animation to engage the user’s attention. It keeps users hooked and gives them the comfort of gamification. This not only makes the information more visually appealing but also helps users quickly understand the current stage. It keeps the user hooked throughout the level with its cute animations.

Credits: Kim Lyons 

Additionally, captivating animations can also serve to promote and enhance the appeal of your product. 

Micro-animations extend beyond just the gamification of applications; they can also be leveraged to enrich the aesthetics and express the essence of your product. They contribute to making your website feel more alive and interactive, elevating the overall user experience.

UI/UX

In essence, animation in UI and UX design is not merely about adding visual flair, it’s about creating meaningful interactions that enhance user engagement and satisfaction. From improving usability to expressing brand identity and personality, animation has the potential to transform digital interfaces into dynamic and memorable experiences. Whether it’s guiding users through a process or providing feedback animation, it has the power to elevate the overall user experience. Next time you witness animation appreciate the magic that brings it to life, you might just be amazed by its impact.

About the Author: 

Shivani Shukla is a Senior UI & UX designer at Mantra Labs. It’s been a while since she started her journey as a designer. Updating her knowledge and staying up to date with the current trends has always been her priority.

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