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Google I/O 2018, Day 2 Highlights: AI for Healthcare Sector

The second day of the Google I/O 18 consisted of several talks including AI and ML in healthcare sector, Web Assembly, Polymer, Chrome Dev Tools, Flutter. Let’s dive in to know what’s new and the improvements that have been made to the web!

Artificial Intelligence(AI):

 

Google’s AI to Improve Healthcare

We all have unfortunately, heard a doctor express with utmost despair that they could have done better if the patient could have been brought to medical attention a little early-on. Google thinks it can solve this problem for mankind. Last year at Google I/O, Sundar Pichai demonstrated the advanced computing powers of Google named Tensor Processing Units (TPU) which now has been working with eye hospitals to help doctors use Deep Learning, a machine learning module to screen Diabetic Retinopathy in a better way. 

Google’s AI analyses about 100,000 data points per patient, something humans can’t do, to determine if their health is likely to deteriorate in near future and if they may need readmission. The current level of accuracy in prediction by Google’s AI is better than traditional methods by 10%; the aim is to empower doctors by nearly 48 to 24 hours in advance before a patient falls sick again. 

Google focuses to make healthcare better by helping doctors be more efficient and for patients to get better quality of healthcare, in Google I/O 2018 this is only a beginning of human and machine working together.

Do It Yourself Artificial Intelligence

Google introduced the AIY Kits: a series of open source projects that include hardware and software tools, showcasing on-device artificial intelligence. With AIY Kits, users can use artificial intelligence to make human-to-machine interaction more like human-to-human interactions.

The first open source project is the Voice Kit. The speech recognition ability in this kit allows you to add voice recognition to assistive robots, talk to control devices such as light bulbs and replace physical buttons on household appliances and consumer electronics.

For Developers:

1. Chrome DevTools

There is a new shortcut, Ctrl + F that will pull up a new search sidebar in the Network pane of Chrome DevTools. With this search sidebar, you can search through headers and their values. You need to make sure Site Isolation for Chrome is enabled by heading to chrome://flags#enable-site-per-process and activating it.

  • Performance IsolationThe Performance panel has been improved to provide flame charts for every process.
  • Certificate Transparency The Security panel now provides the ability to show the certificate transparency information of a secure website.
  • Sources Panel The Sources Panel has a Network tab. The Network tab is now called the Page tab.

2. Web Performance

Google analyzes a lot of sites and has learned over time how to make them extremely fast. The Web Performance made easy talk by Eva and Addy Osmani showed how to fix common web performance bottlenecks and take advantage of the latest browser APIs to improve loading experience.

  • New Lighthouse Web Performance Audits
  • Optimizing Caching Strategies – Cache as many resources as possible efficiently.
  • Remove unnecessary bytes and don’t send things twice – Optimize Caching strategies. Cache as many resources as possible.
  • Remove unused JavaScript and CSS from the Critical Path.
  • Eliminate unnecessary downloads.
  • Don’t serve un-optimized or unnecessary images to your users.
  • Help browsers deliver critical resources.
  • Have a Web Font Loading Strategy.

Google announced a new experimental browser feature called Priority Hints. It allows you to specify the importance of a resource. The browser loads the resources with high importance first before the others.

3. Web Assembly

Google is working really hard to allow developers import web assembly modules into their JavaScript apps and have Chrome render it effectively. With Web Assembly, software like AutoCAD and Complex3 have created complex but fast UI web experiences.

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How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

  • Prioritize leads using filters like policy type, value, or geography
  • Schedule follow-ups with integrated agent calendars
  • Utilize locators to look for nearby branch offices or partner physicians
  • Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims 

Sales apps centralize post-sale activities such as:

  • Tracking policy status, premium due date, and claims progress
  • Sending renewal reminders, greetings, and policy alerts in real-time
  • Accessing digital sales journeys and pre-filled forms.
  • Policy comparison, calculating premiums, and submitting documents digitally
  • Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

  • Securely co-browse documents with customers through proposals
  • Share product visualizations in real time
  • Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

  • On-demand access to training material
  • Commission dashboards and incentive monitoring
  • Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

  • Full application submission, from prospect to payment
  • Offline functionality in low-connectivity zones
  • Real-time needs analysis, quote generation, and e-signatures
  • Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

  • Import real-time health data from fitness trackers or health apps 
  • Offer hyper-personalized insurance suggestions based on lifestyle
  • Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

  • Secure Logins: Instant credential-based access without sign-up friction
  • Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
  • Frictionless Policy Issuance: Complete issuance post-payment and document verification
  • OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

  • User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
  • Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
  • Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
  • Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.

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