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Artificial Intelligence(AI) is innovating healthcare sector

We are under the spell of the Fourth Revolution or the digital revolution. The ability of technology to help the humankind is empowering each day. With AI, Machine Learning, IoTs, and Virtual Reality we are witnessing a diminishing line between man and machine. While the machine is helping man to live luxuriously, it has also extended its help in saving lives. 
The use cases of Artificial Intelligence[AI] in healthcare are fascinating – be it Robotic Surgery, digital consultation, managing medical records over a blockchain network or a virtual nurse assisting you. AI in health is assisting machines to sense, analyze, act, diagnose and help in the clinical and administrative task in a hospital.

Let’s explore in detail on how AI is helping humans to stay healthy and save lives.

Assisting Patient at Every Step

An AI app/product could effectively scan the medical records and help in diagnosing the particular disease, minimizing chances of human error. Based on the prescriptive analysis, the AI software could aid real-time case prioritization. It can precisely analyze actions and predict the risk associated with specific clinical procedures.
AI programs could also help in providing personalized services based on patient data and moods. In fact, an AI app can also recommend the best doctor as per your medical record. AI can be a helping hand for many expectant mothers, with continuous monitoring and ability of early diagnosis.

Several wearable devices and health apps are assisting customers in keeping track of their health. Health apps like Cure.fit help customers to order healthy food and keep tabs on their daily workouts. People can also book appointments and buy medicines through apps like Practo. 


Reaching New Heights in Research and Development

Collecting data samples of all the patient in a clinic/hospital, applying big data techniques and deep learning technology could help in extracting meaningful information. Such information could be used to study pattern for a disease or about an individual.
Genetics and study of genes are one of the most crucial jobs in healthcare, with AI the study could be exhaustive and precise resulting in impactful drugs and medicine. Applying medical intelligence could help in understanding the connection between drug and disease at the root level.

Helping Hospitals with Pricing, Risk, and Operations

In need of a marketing strategy that highlights the pain points, lessons learned, target segment and market perception? AI could help you. It can present you a unique strategy that helps in modeling competitive pricing charts,understanding market risk and structuring market data into meaningful actions. Rehauling of your repetitive tasks or back office could be achieved by implementing Robotic Process Automation[RPA] into your system.

With voice-enabled chatbots and video conferencing chatbots, customer queries and appointment booking can be facilitated in private clinics and healthcare sectors 


Virtual Nurses, Healthcare Bots

Are you in need of the second opinion from the country’s best doctor at the convenience of your home? AI can help you with Digital Consultation. Or you need a nurse who helps in keeping track of your medicines and food; Virtual Nurse is on his way. Or you need help in picking the best diagnostic center based on your health records? Or you need help in what are the side effects of a drug? Healthcare bots are in for the rescue.

All of this may sound like a sci-fi movie being watched, but now is a possibility with AI and machine learning technology.

Other significant innovation is the chatbot. Chatbots help in raising alarms during life-threatening incidents and save the needful. During an emergency situation, a call made by the chatbot to the needy’s family/ friends or a health center can help the suffering person.

Write us at hello@mantralabsglobal.com to know how we are helping healthcare businesses through AI technology.

Check out the webinar on ‘Digital Health Beyond COVID-19: Bringing the Hospital to the Customer’ on our YouTube channel to know more about how the digital health industry is disrupting the traditional ways of healthcare. 


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Enhancing digital patient experience with healthcare chatbots

5 minutes read

Chatbots are fast emerging at the forefront of user engagement across industries. In 2021, healthcare is undoubtedly being touted as one of the most important industries due to the noticeable surge in demand amid the pandemic and its subsequent waves. The Global Healthcare Chatbots Market is expected to exceed over US$ 314.63 Million by 2024 at a CAGR of 20.58%.

Chatbots are being seen as those with high potential to revolutionize healthcare. They act as the perfect support system to agents on the floor by providing the first-step resolution to the customer, in terms of understanding intent and need, boost efficiency, and also improve the accuracy of symptom detection and ailment identification, preventive care, feedback procedures, claim filing and processing and more.

At the outset of the COVID-19 pandemic, digital tools in healthcare, most commonly chatbots, rose to the forefront of healthcare solutions. Providence St. Joseph Health, Mass General Brigham, Care Health Insurance (formerly Religare), and several other notable names built and rolled out artificial intelligence-based chatbots to help with diagnostics at the first stage before a human-human virtual contact, especially while differentiating between possible COVID-19 cases and other ailments. The CDC also hosts an AI-driven chatbot on its website to help screen for coronavirus infections. Similarly, the World Health Organization (WHO) partnered with a messaging app named Ratuken Viber, to develop an interactive chatbot for accurate information about COVID-19 in multiple languages. This allowed WHO to reach up to 1 billion people located anywhere in the world, at any time of the day, in their respective native languages.

For Care Health Insurance, Mantra Labs deployed their Conversational AI Chatbot with AR-based virtual support, called Hitee, trained to converse in multiple languages. This led to 10X interactions over the previous basic chatbot; 5X more conversions through Vanilla Web Experience; Drop-in Customer Queries over Voice Support by 20% among other benefits.

Artificial Intelligence’s role in the healthcare industry has been growing strength by strength over the years. According to the global tech market advisory firm ABI Research, AI spending in the healthcare and pharmaceutical industries is expected to increase from $463 million in 2019 to more than $2 billion over the next 5 years, healthtechmagazine.net has reported. 

Speaking of key features available on a healthcare chatbot, Anonymity; Monitoring; Personalization; collecting Physical vitals (including oxygenation, heart rhythm, body temperature) via mobile sensors; monitoring patient behavior via facial recognition; Real-time interaction; and Scalability, feature top of the list. 

However, while covering the wide gamut of a healthcare bot’s capabilities, it is trained on the following factors to come in handy on a business or human-need basis. Read on: 

Remote, Virtual Consults 

Chatbots were seen surging exponentially in the year 2016, however, the year 2020 and onwards brought back the possibility of adding on to healthcare bot capabilities as people continued to stay home amid the COVID-19 pandemic and subsequent lockdowns. Chatbots work as the frontline customer support for Quick Symptom Assessment where the intent is understood and a patient’s queries are answered, including connection with an agent for follow-up service, Booking an Appointment with doctors, and more. 

Mental Health Therapy

Even though anxiety, depression, and other mental health-related disorders and their subsequent awareness have been the talk around the world, even before the pandemic hit, the pandemic year, once again could be attributed to increased use of bots to seek support or a conversation to work through their anxiety and more amid trying times. The popular apps, Woebot and Wysa, both gained popularity and recognition during the previous months as a go-to Wellness Advisor. 

An AI Wellness Advisor can also take the form of a chatbot that sends regular reminders on meal and water consumption timings, nutrition charts including requisite consultation with nutritionists, lifestyle advice, and more. 

Patient Health Monitoring via wearables 

Wearable technologies like wearable heart monitors, Bluetooth-enabled scales, glucose monitors, skin patches, shoes, belts, or maternity care trackers promise to redefine assessment of health behaviors in a non-invasive manner and helps acquire, transmit, process, and store patient data, thereby making it a breeze for clinicians to retrieve it as and when they need it.

Remote patient monitoring devices also enable patients to share updates on their vitals and their environment from the convenience and comfort of home, a feature that’s gained higher popularity amid the pandemic.

A healthcare chatbot for healthcare has the capability to check existing insurance coverage, help file claims and track the status of claims. 

What’s in store for the future of chatbots in Healthcare? 

The three main areas where healthcare chatbots can be particularly useful include timely health diagnostics, patient engagement outside medical facilities, and mental health care. 

According to Gartner, conversational AI will supersede cloud and mobile as the most important imperative for the next ten years. 

“For AI to succeed in healthcare over the long-term, consumer comfort and confidence should be front and center. Leveraging AI behind the scenes or in supporting roles could collectively ease us into understanding its value without risking alienation,” reads a May 2021 Forbes article titled, The Doctor Is In: Three Predictions For The Future Of AI In Healthcare. 


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