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From Nerves to Sucess: My First Client Presentation

Greetings to all my inquisitive designers and dedicated blog readers. Within this post, I’m excited to recount my first client presentation. It’s quite an amusing tale if I do say so myself.

In March, I started working on a project as a junior UI/UX designer, collaborating closely with a senior designer. Upon receiving the Business Requirements Document (BRD) from the client, its contents initially left me confused. Nonetheless, I diligently commenced work on the project following the provided instructions.

Initially, my focus was on the agent portal. However, my senior designer later reassigned me to the back office admin portal, which comprises four distinct modules. I initiated my work on the first module, specifically the back office admin segment. The senior designer informed me that, in this compact module, we would only be incorporating 2 to 3 menus on the dashboard. 

When I initially began the development of the back office module, I delved into the Business Requirements Document (BRD) and discovered a multitude of menus outlined within it. I meticulously organized these menus and set to work on them. Approximately 8 days into the project, my senior inquired, “Madhuri, how long will it take you to wrap up this module? It appears to have taken quite some time.” At that juncture, I had successfully crafted a comprehensive dashboard along with three distinct menus, complete with their respective detailed screens. When I presented my progress to him, he expressed his astonishment, remarking, “I never envisioned this module to be of such substantial scale!” What compounded the challenge was the lack of available references, with the module encompassing roughly 150 to 160 screens in total. Despite facing numerous hurdles, I finally managed to successfully complete the “Back Office Admin” module within a span of 25 days. “Back Office Admin” The name itself does have a somewhat horror ring to it for me at the time. But all jesting aside, I was genuinely relieved to have accomplished this feat.

As the moment approached for the client presentation of my module, uncertainty loomed over thinking about who would take the reins and stand before the client to present the design. I had assumed that my senior would take up this role. I vividly recall the day when my senior informed me, “Hey, you’ve worked on this module, and it’s your responsibility to make the presentation.” At that very instant, I couldn’t help but think, “Oh god, help me through this.” My hands trembled, and I felt far from prepared for the upcoming presentation.

In the wake of this revelation, I began my preparations for the design demonstration. Eventually, the moment arrived, and my senior asked me to start the presentation. Drawing in a deep breath, I began.

Initially, I presented a complete overview of the entire module with details regarding the available menus, our overarching design approach, and the step-by-step progression of our design methodology. Within this context, I explained our primary objectives and how we successfully attained them. Then I gave them a walkthrough of the design and each screen in detail with a comprehensive description of the specific module, in line with the client’s explicit requirement for a detailed design explanation.

During my initial demonstration, I showcased a grand total of 160 slides, an enriching experience in itself. Throughout the presentation, the client posed several inquiries, to which I lent keen attention and replied with utmost politeness and clarity.

Following the presentation, I gleaned valuable insights. The presentation itself has two distinct modes: the first is the online presentation, and the second, is the offline presentation. Mine was online, giving me certain advantages. Nevertheless, it is crucial to bear this point in mind to ensure the success of your own presentations.

1. Embrace Self-Assuredness: Confidence is a constant factor, even when you occasionally misspeak. Regardless of what you express, do so with unwavering confidence.

2. Begin with Confidence: As you commence your demo or presentation, initiate with a warm greeting and introduce yourself.

3. Harness the Power of Your Voice: During an online presentation, your voice takes center stage as your unique identity. Therefore, it’s crucial to employ a clear and composed tone, maintain pauses between sentences, and avoid speaking too rapidly. Allow your audience ample time to ask questions if they have any.

4. Clarify Screen Details: During any type of demo or presentation, provide a comprehensive overview of the specific screen, covering everything from the header to the footer.

5. Center Your Core Message: Concentrate on your primary message—why you’re introducing this particular design and the underlying process behind it.

6. Client Q&A Etiquette: During design discussions, clients often pose numerous questions. It’s essential to attentively listen to their queries and respond politely. If you’re unsure about a particular point, kindly express, “I’m not certain about this at the moment, but I’ll certainly follow up with you to provide a thorough response.”

These are the key points you should embrace to excel in your presentation. With these thoughts in mind, I’m signing off and will be back soon with a new, engaging blog post.

About the Author: Madhuri Vinchurkar is a passionate UI/UX designer working at Mantra Labs. With a keen eye for creating seamless and visually captivating digital experiences, she has honed her skills in crafting user-centered designs that not only look great but also offer intuitive interactions.

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Platform Engineering: Accelerating Development and Deployment

The software development landscape is evolving rapidly, demanding unprecedented levels of speed, quality, and efficiency. To keep pace, organizations are turning to platform engineering. This innovative approach empowers development teams by providing a self-service platform that automates and streamlines infrastructure provisioning, deployment pipelines, and security. By bridging the gap between development and operations, platform engineering fosters standardization, and collaboration, accelerates time-to-market, and ensures the delivery of secure and high-quality software products. Let’s dive into how platform engineering can revolutionize your software delivery lifecycle.

The Rise of Platform Engineering

The rise of DevOps marked a significant shift in software development, bringing together development and operations teams for faster and more reliable deployments. As the complexity of applications and infrastructure grew, DevOps teams often found themselves overwhelmed with managing both code and infrastructure.

Platform engineering offers a solution by creating a dedicated team focused on building and maintaining a self-service platform for application development. By standardizing tools and processes, it reduces cognitive overload, improves efficiency, and accelerates time-to-market.  

Platform engineers are the architects of the developer experience. They curate a set of tools and best practices, such as Kubernetes, Jenkins, Terraform, and cloud platforms, to create a self-service environment. This empowers developers to innovate while ensuring adherence to security and compliance standards.

Role of DevOps and Cloud Engineers

Platform engineering reshapes the traditional development landscape. While platform teams focus on building and managing self-service infrastructure, application teams handle the development of software. To bridge this gap and optimize workflows, DevOps engineers become essential on both sides.

Platform and cloud engineering are distinct but complementary disciplines. Cloud engineers are the architects of cloud infrastructure, managing services, migrations, and cost optimization. On the other hand, platform engineers build upon this foundation, crafting internal developer platforms that abstract away cloud complexity.

Key Features of Platform Engineering:

Let’s dissect the core features that make platform engineering a game-changer for software development:

Abstraction and User-Friendly Platforms: 

An internal developer platform (IDP) is a one-stop shop for developers. This platform provides a user-friendly interface that abstracts away the complexities of the underlying infrastructure. Developers can focus on their core strength – building great applications – instead of wrestling with arcane tools. 

But it gets better. Platform engineering empowers teams through self-service capabilities.This not only reduces dependency on other teams but also accelerates workflows and boosts overall developer productivity.

Collaboration and Standardization

Close collaboration with application teams helps identify bottlenecks and smooth integration and fosters a trust-based environment where communication flows freely.

Standardization takes center stage here. Equipping teams with a consistent set of tools for automation, deployment, and secret management ensures consistency and security. 

Identifying the Current State

Before building a platform, it’s crucial to understand the existing technology landscape used by product teams. This involves performing a thorough audit of the tools currently in use, analyzing how teams leverage them, and identifying gaps where new solutions are needed. This ensures the platform we build addresses real-world needs effectively.

Security

Platform engineering prioritizes security by implementing mechanisms for managing secrets such as encrypted storage solutions. The platform adheres to industry best practices, including regular security audits, continuous vulnerability monitoring, and enforcing strict access controls. This relentless vigilance ensures all tools and processes are secure and compliant.

The Platform Engineer’s Toolkit For Building Better Software Delivery Pipelines

Platform engineering is all about streamlining and automating critical processes to empower your development teams. But how exactly does it achieve this? Let’s explore the essential tools that platform engineers rely on:

Building Automation Powerhouses:

Infrastructure as Code (IaC):

CI/CD Pipelines:

Tools like Jenkins and GitLab CI/CD are essential for automating testing and deployment processes, ensuring applications are built, tested, and delivered with speed and reliability.

Maintaining Observability:

Monitoring and Alerting:

Prometheus and Grafana is a powerful duo that provides comprehensive monitoring capabilities. Prometheus scrapes applications for valuable metrics, while Grafana transforms this data into easy-to-understand visualizations for troubleshooting and performance analysis.

All-in-one Monitoring Solutions:

Tools like New Relic and Datadog offer a broader feature set, including application performance monitoring (APM), log management, and real-time analytics. These platforms help teams to identify and resolve issues before they impact users proactively.

Site Reliability Tools To Ensure High Availability and Scalability:

Container Orchestration:

Kubernetes orchestrates and manages container deployments, guaranteeing high availability and seamless scaling for your applications.

Log Management and Analysis:

The ELK Stack (Elasticsearch, Logstash, Kibana) is the go-to tool for log aggregation and analysis. It provides valuable insights into system behavior and performance, allowing teams to maintain consistent and reliable operations.

Managing Infrastructure

Secret Management:

HashiCorp Vault protects secretes, centralizes, and manages sensitive data like passwords and API keys, ensuring security and compliance within your infrastructure.

Cloud Resource Management:

Tools like AWS CloudFormation and Azure Resource Manager streamline cloud deployments. They automate the creation and management of cloud resources, keeping your infrastructure scalable, secure, and easy to manage. These tools collectively ensure that platform engineering can handle automation scripts, monitor applications, maintain site reliability, and manage infrastructure smoothly.

The Future is AI-Powered:

The platform engineering landscape is constantly evolving, and AI is rapidly transforming how we build and manage software delivery pipelines. The tools like Terraform, Kubecost, Jenkins X, and New Relic AI facilitate AI capabilities like:

  • Enhance security
  • Predict infrastructure requirements
  • Optimize resource security 
  • Predictive maintenance
  • Optimize monitoring process and cost

Conclusion

Platform engineering is becoming the cornerstone of modern software development. Gartner estimates that by 2026, 80% of development companies will have internal platform services and teams to improve development efficiency. This surge underscores the critical role platform engineering plays in accelerating software delivery and gaining a competitive edge.

With a strong foundation in platform engineering, organizations can achieve greater agility, scalability, and efficiency in the ever-changing software landscape. Are you ready to embark on your platform engineering journey?

Building a robust platform requires careful planning, collaboration, and a deep understanding of your team’s needs. At Mantra Labs, we can help you accelerate your software delivery. Connect with us to know more. 

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