Solana: The Next in Blockchain

Blockchain, a term synonymous with Bitcoin or Dogecoin, disrupted the global equity market when first launched. A highly hyped terminology, blockchain is nothing more than a digital system for recording transactions and related data in multiple places at the same time.

It is a type of distributed ledger technology, where every transaction in the ledger is authorized by the digital signature of the owner. This makes ledgers tamper-proof. Hence the information in the digital ledger is highly secure.

Now, its application has expanded to many areas. From supply chain and logistics to BFSI, from manufacturing to entertainment, blockchain has helped streamline processes and increase efficiency.

It is a common belief that blockchain and cryptocurrencies like Bitcoin, and Solana are the same. But in reality, cryptocurrencies rely on blockchain technology to be secure.

What makes Blockchain so popular?

Highly Secure

As blockchain technology uses digital signatures it is almost impossible to corrupt or change one user’s data by the other user without a specific digital signature.

Decentralized System

There is no need for regulatory bodies like the government or banks to approve transactions. In blockchain, transactions are done with the mutual consensus of users resulting in safer and faster transactions.

Automation Capability

It is programmable and can generate systematic actions, events, and payments automatically when the criteria of the trigger are met. So validating transactions is completely automated.

How Does Blockchain Technology Work?

Blockchain is a combination of three leading technologies:

Cryptographic keys

A peer-to-peer network containing a shared ledger

A means of computing, to store the transactions and records of the network

Each individual has two cryptographic keys – A private key and a Public key. The data is digitally signed using the Private key and can be verified using the public key.

Also if user-1 wants to send some transaction data to user-2 then he/she will hash the data with user-2’s public key, so only user-2 can confirm the transaction using his/her private key.

The digital signature is merged with the peer-to-peer network; a large number of individuals who act as authorities use the digital signature to reach a consensus on transactions.

Blockchain users employ two cryptography keys to perform different types of digital interactions over the peer-to-peer network.

Secure hashing in blockchain

Blockchain technology uses hashing and encryption to secure the data, relying mainly on the SHA256 algorithm.

Secure Hash Algorithm-256(SHA-256) is a cryptographic hash function designed by the United States National Security Agency (NSA). SHA 256 produces fixed size 256 bits output for variable-size input.

The sender’s private key and public key, the receiver’s public key, and the transaction are hashed using SHA256 and transmitted all over the network, and added to the blockchain after verification. The SHA256 algorithm makes it almost impossible to hack the hash encryption, which in turn simplifies the sender and receiver’s authentication.

What is Solana?

Solana is a blockchain platform designed to host decentralized, scalable applications.

Founded in 2017 by Anatoly Yakovenko, and co-founded by Raj Gokul (COO at Solana), Solana (Solana’s cryptocurrency is SOL) is currently backed by experiences from top organizations like Google, Microsoft Intel, etc.

It is a web-scale blockchain that provides fast, secure, scalable, and decentralized apps. The system currently supports 50,000 TPS (Transactions per second) and 400ms Block Times. The overarching goal of the Solana software is to demonstrate that there is a possible set of software algorithms using the combination to create a blockchain. So, this would allow transactions to scale proportionally with network bandwidth satisfying all properties of a blockchain: scalability, security, and decentralization. Furthermore, the system can support an upper bound of 710,000 TPS on a standard gigabit network and 28.4 million TPS on a 40-gigabit network.

The core innovation that underlays the Solana Network is Proof of History, — a proof of historical events. Utilizing Proof of History creates a historical record that proves that an event has occurred at a specific moment in time. Whereas other blockchains require validators to talk to one another to agree that time has passed, each Solana validator maintains its clock by encoding the passage of time in a simple SHA-256, sequential-hashing verifiable delay function (VDF).

One of the most difficult problems in distributed systems is agreement on time. I believe Proof of History provides this solution and Solana is built using blockchain-based on it.

Nodes in the blockchain network which is a distributed system can’t trust an external source of time or any timestamp that appears in a message. There are solutions like Hashgraph which verify if the timestamp in a message is accurate but these methods are very slow.

What if instead of trusting the timestamp you could prove that the message occurred sometime before and after an event? When you take a photograph with the cover of the Times of India, you are creating a proof that your photograph was taken after that newspaper was published, or you have some way to influence what Times of India publishes. With Proof of History, you can create a historical record that proves that an event has occurred at a specific moment in time.

Proof of History

The Proof of History (POH) is a high-frequency Verifiable Delay Function. A Verifiable Delay Function requires a specific number of sequential steps to evaluate, yet produces a unique output that can be efficiently and publicly verified.

For a SHA256 hash function, this process is impossible to parallelize without a brute force attack.

We can then be certain that real-time has passed between each counter as it was generated, and that the recorded order of each counter is the same as it was in real-time.

Verification in POH

While the recorded sequence can only be generated on a single CPU core, the output can be verified in parallel.

Each recorded slice can be verified from start to finish on separate cores in 1/(number of cores) time it took to generate.

Architecture on how to interact with Solana

Client programs are exposed to users through web applications or CLI. Client code is language agnostic. It can be written in programming languages such as Python, Rust, JavaScript, C++, etc. The client program makes requests to JSON RPC. JSON RPC routes data to the Solana program that is on the chain. Solana currently supports writing programs in Rust and C/C++. The program modifies the state of the blockchain which is called Account. JSON RPC is the middle layer that routes objects sent by clients to the Solana program. These objects are called transactions(tx). This program further processes the transactions to modify the state of the account.

Clients can also request the data. Data that was written into the account can be requested by the user using JSON RPC.

Goal of Solana programming

As discussed before, the goal of the Solana program is to take in user input to modify the chain state.

https://github.com/solana-labs/example-helloworld.git is a GitHub link to a simple Solana project.

This project comprises:

A simple on-chain hello world Solana program written in Rust.

A client program is written JS using Solana web3.js SDK. The client program can simply send “hello” to an account and get back the number of times “hello” has been sent.

Now let’s look into one of the use cases of the Solana blockchain in the health insurance sector

Blockchain in health insurance to simplify Claim settlement process

Claim process can be divided into three main phases

Phase 1: Insurance Providers register on Public Blockchain

In the first phase, the process will be more or less as defined below:

The main stakeholders involved in the first phase are Insurance Providers, Insurance Brokers, and policy portal admins. Every stakeholder involved in the process would have their private keys to add records to the blockchain. Insurance Providers who provide different types of insurance can add the policy details on the public blockchain. For example, if a health insurance provider has to add the plans, they would save details like claim bonus, types of treatment covered, network hospital details, etc. on the public blockchain.

Insurance Brokers will be accessing the details saved by insurance providers on the public blockchain and can rate the insurance policies in the blockchain. The rating provided will help insurance companies and consumers to make informed decisions. Policy portal admins will fetch the insurance plans from the blockchain and add them to their portal. Using blockchain, policy portals like “Policybazaar” spend less time and manual effort contacting insurance providers like “care health insurance”.

Phase 2: Consumers Search and Buy Policies

The stakeholders involved in the second phase are Consumers and insurance companies. Consumers search for the specific insurance policy using their mobile app or website. A list of relevant policy details saved on the public blockchain will be fetched and displayed.

After a customer selects the insurance plan from a specific insurance provider, the next step is to buy the policy. So, the consumer would have to upload necessary documents such as address proof, income proof, etc. to the distributed database. These documents will have their addresses hashed and stored on the private blockchain.

Insurance Companies get notified as soon as the consumer buys the insurance. Insurance companies start verifying the consumer’s details and add the consumer to their private blockchain after validation. Acknowledgment is sent by insurance providers to the consumers about plan activation because the records of transactions stored on blockchain are immutable and traceable, there will be no insurance fraud chances.

Phase 3: Claim Request

The stakeholders involved in the third phase of the blockchain insurance process are:

Consumers, who require a claim in case of any damage, loss, medical treatment, or accident.

Loss Adjuster/Auditor, who verifies if the consumer is liable to get the claim amount or not.

Insurance Company, which provides the claim to the consumers.

In the case of medical treatment, a consumer requests the claim amount from the insurance provider. For example, suppose some consumer is diagnosed with some illness and wants to undergo treatment with a cashless claim. Consumers would have to share the documents supporting evidence on the private blockchain such as scan reports, doctor’s advice, etc.

The documents will be saved in a private blockchain which will be visible to the insurance company. The insurance company verifies the documents and sends the claim account’s breakdown to the consumer. The claims amount is automatically transferred to the consumer or hospital (cashless claim) with the help of smart contracts.

Current challenges faced in Health Insurance

The healthcare insurance industry is one of the most inefficient, fraud-prone sectors today. It faces multiple challenges with which blockchain technology can help significantly.

With blockchain technology, healthcare insurers can:

Maintain patient privacy
Give data sharing controls to patients
Store time-stamped medical records with cryptographic signatures on a shared ledger.
Enable fine permission settings to ensure regulation compliances

MedRec

Introduced by MIT, MedRec is a decentralized medical records management system that indexes healthcare records on the blockchain and allows access to authorized individuals. It helps to ensure the privacy of patients, along with easing the information verification process.

The first implementation of MedRec was done by using the Ethereum blockchain platform. The code is open-source, and the developers of MedRec are working with new healthcare IT center to develop a deployed network.

In a nutshell

Blockchain is a highly secure decentralized system that eliminates regulatory authorities. This makes transactions made using blockchain secure and fast compared to traditional approaches. Apart from cryptocurrency Blockchain technology can be used in multiple domains like Insurance, real estate, money transfer, manufacturing, etc.

Solana has solved the problem of timestamp verification using Proof of History. It can support up to 50k transactions per second because of POH which is faster than “proof of work” used in bitcoin or “proof of stake”.

As we saw in the blockchain-based insurance use case, blockchain and Solana can revolutionize the insurance industry by streamlining time-consuming insurance processes. Blockchain solves a lot of practical problems that exist in the current health insurance sector, this includes maintaining patient privacy and storing time-stamped medical records with cryptographic signatures which are tamperproof.

About the author:

Imran is a Sr. Software Engineer at Mantra Labs working on AI/ML-related projects. A passionate technologist, he has worked in the field of NLP and Computer Vision. Apart from tinkering with new technologies like blockchain, his interests are playing Badminton and chess.

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

Prioritize leads using filters like policy type, value, or geography
Schedule follow-ups with integrated agent calendars
Utilize locators to look for nearby branch offices or partner physicians
Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims

Sales apps centralize post-sale activities such as:

Tracking policy status, premium due date, and claims progress
Sending renewal reminders, greetings, and policy alerts in real-time
Accessing digital sales journeys and pre-filled forms.
Policy comparison, calculating premiums, and submitting documents digitally
Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

Securely co-browse documents with customers through proposals
Share product visualizations in real time
Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

On-demand access to training material
Commission dashboards and incentive monitoring
Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

Full application submission, from prospect to payment
Offline functionality in low-connectivity zones
Real-time needs analysis, quote generation, and e-signatures
Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

Import real-time health data from fitness trackers or health apps
Offer hyper-personalized insurance suggestions based on lifestyle
Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

Secure Logins: Instant credential-based access without sign-up friction
Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
Frictionless Policy Issuance: Complete issuance post-payment and document verification
OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.