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Understanding the Why’s in designing

We have been ingrained with a lot of rules and regulations since our childhood. And out of curiosity, whenever we asked why, the answer was- some traditions and customs must be followed…😤

And this didn’t end there, even in UI/UX too, the same is followed even today.

So many rules and no clear explanation of  Why.❓

In this blog, we’ll try to understand the reasons why certain guidelines must be followed when designing. For example, why we shouldn’t use red background on blue and vice-versa? Why button should have a certain touch area? And so on.
To begin with, the majority of the rules related to the design are actually connected with how the human body is structured or as we call it, Designed. Not clear? We’ll go one by one discussing the reasons behind most widely used 6 rules. 

1. Why is Red font on a blue background is big NO ❌?


The choice of font color and the background color is usually based on factors such as contrast, legibility, and aesthetic appeal. However, it is important to ensure that the combination of colors provides good contrast, making the text easy to read. But why is it hard to read?

This occurs because of Chromostereopsis, which is a visual illusion that happens when certain colors are placed next to each other, making it unnecessarily difficult to stay focused on both colors. The illusion is due to the stimulating of different areas within the eye, causing some light rays to coincide with others in the eye. Because of this, it becomes difficult for the human eye to focus on them.

2. Why Recognition is better than recall?

Don’t let users remember!
As a designer, we should always try to reduce the user’s memory load by keeping objects, actions, and options visible. The user shouldn’t have to recall details from one section of the dialogue to the next.
Why?
Because of short-term memory. 

The majority of the information in short-term memory will be stored only for about 20 to 30 seconds, or even less, and can last for up to just a minute.


Most information decays quickly, unless we rehearse it. We remember 7 things, +/- 2 in short-term memory. Recent research shows a decrease to 4 things +/- 1.
That’s how our brain is designed. So it becomes hard for the users to remember information, it’s always best to recognize the information than recalling.

Oops! I forgot which account number I selected 🤯😶‍🌫️


3. Why Larger Button size (touch area) must be used? 

​​The button size should not be less than 42 pixels(not a hard and fast rule). This is not because of visual appeal, balance, etc., but because of the thumb/ finger touch area. The smaller the size, difficult it becomes for the user to perform actions using the button or icons in that case. And larger items are easy to see.


4. Why too many Fixations isn’t good for the user? 

The brain assembles a continuous visual experience from a sequence of fixations and saccades, making vision continuous. Fixation is the location at which our eyes fixate and a saccade is a fast, simultaneous movement of both eyes between two or more phases of fixation in the same direction.
Things that attract the scan are bright colors, big numbers, people, etc.
Too many fixations make it difficult to scan through the design, it recreates too much cognitive load. So we have to reduce eye fluctuation to keep the focus and to get the work done easily and efficiently.


5. Why is the Floating icon always on the right end?


Ever wonder why floating icons are on the right end of the phone? This is because of the way people naturally read and scan content. The floating icon concept is connected with how our motors (hands) and eyes function. In many cultures, people read and scan content from left to right. This means that their eyes are more likely to start on the left side of the screen and move toward the right. And also most Indians are right-handed and the right end is the easiest area to be accessed while using the phone. Anywhere on the top becomes difficult to access.


6. Why success icon is green and the alert red?


The use of green and red colors to represent success and alert respectively is commonly used in user interface design. This is based on the psychological associations that people tend to have with these colors. Green is often associated with positive emotions such as growth, harmony, and success, while red is associated with danger, warning, and urgency.

And in the real world, the traffic signal-go is green, and the stop is red. Using the same color for success and alert becomes easy to associate with less or no cognitive load.

Wrapping Up:

These are just a few whys and they are many more. Learning the why behind these rules may help in making work more meaningful and becoming a good designer. 

Hope you found this article helpful. 

Want to know more about designing?

Read our blog: Iteration Leads to powerful results in Design

About the Author: 

Charishma is a UI/UX designer at Mantra Labs, who believes in creating experiences that matter. She is an MBA turned designer who fell in love with the process of how design is made.

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Empowering Frontline Healthcare Sales Teams with Mobile-First Tools

In healthcare, field sales is more than just hitting quotas—it’s about navigating a complex stakeholder ecosystem that spans hospitals, clinics, diagnostics labs, and pharmacies. Reps are expected to juggle compliance, education, and relationship-building—all on the move.

But, traditional systems can’t keep up. 

Only 28% of a rep’s time is spent selling; the rest is lost to administrative tasks, CRM updates, and fragmented workflows.

Salesforce, State of Sales 2024

This is where mobile-first sales apps in healthcare are changing the game—empowering sales teams to work smarter, faster, and more compliantly.

The Real Challenges in Traditional Field Sales

Despite their scale, many healthcare sales teams still rely on outdated tools that drag down performance:

  • Paper-based reporting: Slows down data consolidation and misses real-time insights
  • Siloed CRMs: Fragmented systems lead to broken workflows

According to a study by HubSpot, 32% of reps spend at least an hour per day just entering data into CRMs.

  • Managing Visits: Visits require planning, which may involve a lot of stress since doctors have a busy schedule, making it difficult for sales reps to meet them.
  • Inconsistent feedback loops: Managers struggle to coach and support reps effectively
  • Compliance gaps: Manual processes are audit-heavy and unreliable

These issues don’t just affect productivity—they erode trust, delay decisions, and increase revenue leakage.

What a Mobile-First Sales App in Healthcare Should Deliver

According to Deloitte’s 2025 Global Healthcare Executive Outlook, organizations are prioritizing digital tools to reduce burnout, drive efficiency, and enable real-time collaboration. A mobile-first sales app in healthcare is a critical part of this shift—especially for hybrid field teams dealing with fragmented systems and growing compliance demands.

Core Features of a Mobile-First Sales App in Healthcare

1. Smart Visit Planning & Route Optimization

Field reps can plan high-impact visits, reduce travel time, and log interactions efficiently. Geo-tagged entries ensure field activity transparency.

2. In-App KYC & E-Detailing

According to Viseven, over 60% of HCPs prefer on-demand digital content over live rep interactions, and self-detailing can increase engagement up to 3x compared to traditional methods.
By enabling self-detailing within the mobile app, reps can deliver compliance-approved content, enable interactive, personalized detailing during or after HCP visits, and give HCPs control over when and how they engage.

3. Real-Time Escalation & Commission Tracking

Track escalation tickets and incentive eligibility on the go, reducing back-and-forth and improving rep satisfaction.

4. Centralized Knowledge Hub

Push product updates, training videos, and compliance checklists—directly to reps’ devices. Maintain alignment across distributed teams. 

5. Live Dashboards for Performance Tracking

Sales leaders can view territory-wise performance, rep productivity, and engagement trends instantly, enabling proactive decision-making.

Case in Point: Digitizing Sales for a Leading Pharma Firm

Mantra Labs partnered with a top Indian pharma firm to streamline pharmacy workflows inside their ecosystem. 

The Challenge:

  • Pharmacists were struggling with operational inefficiencies that directly impacted patient care and satisfaction. 
  • Delays in prescription fulfillment were becoming increasingly common due to a lack of real-time inventory visibility and manual processing bottlenecks. 
  • Critical stock-out alerts were either missed or delayed, leading to unavailability of essential medicines when needed. 
  • Additionally, communication gaps between pharmacists and prescribing doctors led to frequent clarifications, rework, and slow turnaround times—affecting both speed and accuracy in dispensing medication. 

These challenges not only disrupted the pharmacy workflow but also created a ripple effect across the wider care delivery ecosystem.

Our Solution:

We designed a custom digital pharmacy module with:

  • Inventory Management: Centralized tracking of sales, purchases, returns, and expiry alerts
  • Revenue Snapshot: Real-time tracking of dues, payments, and cash flow
  • ShortBook Dashboard: Stock views by medicine, distributor, and manufacturer
  • Smart Reporting: Instant downloadable reports for accounts, stock, and sales

Business Impact:

  • 2x faster prescription fulfillment, reducing wait times and improving patient experience
  • 27% reduction in stock-out incidents through real-time alerts and inventory visibility
  • 81% reduction in manual errors, thanks to automation and real-time dashboards
  • Streamlined doctor-pharmacy coordination, leading to fewer clarifications and faster dispensing

Integration Is Key

A mobile-first sales app in healthcare is as strong as the ecosystem it fits into. Mantra Labs ensures seamless integration with:

  • CRM systems for lead and pipeline tracking
  • HRMS for leave, attendance, and performance sync
  • LMS to deliver ongoing training
  • Product Catalogs to support detailing and onboarding

Ready to Empower Your Sales Teams?

From lead capture to conversion, Mantra Labs helps you automate, streamline, and accelerate every step of the sales journey. 

Whether you’re managing field agents, handling complex product configurations, or tracking customer interactions — we bring the tech & domain expertise to cut manual effort and boost productivity.

Let’s simplify your sales workflows. Book a quick call.

Further Reading: How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

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