Try : Insurtech, Application Development

AgriTech(1)

Augmented Reality(21)

Clean Tech(9)

Customer Journey(17)

Design(45)

Solar Industry(8)

User Experience(68)

Edtech(10)

Events(34)

HR Tech(3)

Interviews(10)

Life@mantra(11)

Logistics(6)

Manufacturing(3)

Strategy(18)

Testing(9)

Android(48)

Backend(32)

Dev Ops(11)

Enterprise Solution(33)

Technology Modernization(9)

Frontend(29)

iOS(43)

Javascript(15)

AI in Insurance(38)

Insurtech(66)

Product Innovation(59)

Solutions(22)

E-health(12)

HealthTech(24)

mHealth(5)

Telehealth Care(4)

Telemedicine(5)

Artificial Intelligence(153)

Bitcoin(8)

Blockchain(19)

Cognitive Computing(8)

Computer Vision(8)

Data Science(23)

FinTech(51)

Banking(7)

Intelligent Automation(27)

Machine Learning(48)

Natural Language Processing(14)

expand Menu Filters

What can APAC insurers learn from each other in an After-COVID World

The Pandemic has forced Insurance carriers, both legacy and new, to adapt their business models, re-evaluate risk modelling and pricing strategies and conceive fresh ways to interact/engage with prospective buyers. Especially within the APAC region, there are many businesses that have adapted to the new business normal successfully and carved out specialised tactics to thrive. 

In this blog we will take a look at some instances that reflect these changes and the measures taken by Insurers that will provide insights for other carriers. But before hopping into those points, let’s have a look at few trends which are worth mentioning:

Changing Trends To Be Considered for a Longer-Term

  1. More Consumer-Centric Solutions:

Most APAC insurance companies use a one-size-fits-all approach; wherein, offering similar packages or products to a broader audience. But that is not the case anymore. In times like this, customers are picky and have become more aware than ever and expect solutions customized for their requirements. 

Therefore, to meet their expectations, many APAC insurers started offering tailor-made policies that meet individual requirements. This is one of the trends that we will see going forward on a longer-term.

  1. Enhanced Claim Settling:

Along with companies focusing on providing customer-centric solutions, they’ve also been focusing on enhanced claim settlement mechanisms. This will aid customers to get financial backup under challenging times.

Now, claims can be raised faster, and policyholders can simply upload the documents required. Insurers can use this to increase their efficiency and settle claims faster and with more efficiency.

  1. Digital Operations:

Since the government has alerted people to follow the guidelines and maintain social distancing, people were rarely stepping out. And this gave rise to more online transactions and deals made online. An increasing amount of people are buying things online, and that goes for insurance as well. 

More number of APAC Insurers started offering insurance online and made other processes feasible online as well. This empowers policyholders to make their payments online and upload their documents from their own homes’ safety and comfort.

Essential Learning for APAC Insurers to Adapt Quality Change

The unappreciated effects of the pandemic have shaken the whole economy and businesses on a large scale. Indeed, all the business models have experienced its effects, but for some, it went positive, and for others, it was negative. 

However, the insurance sector stands in the middle of the ground. Under this umbrella, businesses have used various tactics to cope with the negative aspects and paved their way from surviving to thriving.

To win more customers in the post-covid world, a proper action plan is required. The following points are what successful APAC Insurers are up to; you can use them as inspiration to power-pack your business for post-covid scenarios. 

  1. Telemedicine in Health Plans

Telemedicine is the distribution of clinical and health-related services remotely in real-time two-way communication. This concept had just begun to grow in India but COVID catalyzed the process as the nation went under lockdown and social distancing became the norm.

Since telemedicine became widely popular in the post-COVID world, the IRDAI instructed insurance companies to cover the medical costs incurred on telemedicine as well if their health plans offer coverage for doctor’s consultations. Therefore, health plans are now more inclusive in the Post-Covid world as they cover telemedicine costs too.

APAC insurers can adapt to this concept as it will power-pack their health plans even more. 

  1. Replacing Physical Signatures

Because of social distancing norms, many insurance industries have adopted the elimination of physical signatures on proposal forms. This can be acquired by APAC insurers for the long term. 

Now, individuals are liberated to purchase insurance plans with online proposals which are verified by the confirmation mails or OTPs rather than physical signatures of policyholders. This also saves individuals to travel to the workplace and save a lot of time. 

  1. Implementing Virtualised Outreach

Being the new normal, remote working has made us comfortable with having virtual meetups and conferences. Many companies in Asia-Pacific have adopted this method in outreaching and having a potential conversation with new customers. It enables them to get their work done by sitting in their comfort zones. This is a good adaptation in the long run and saves customers from traveling to a location. 

Therefore, make sure you are active in this digital world to remain visible to your clients. Utilize various ways to keep them warm. It may be email newsletters, videos, social media, and even interactive webinars so that your business remains at the forefront of your clients’ minds.

  1. Adoption of AI-driven systems

Acquiring the power of AI is not a business decision anymore, it has become a survival strategy. And Covid-19 has helped more APAC insurers to understand this. Therefore, the insurance industry is undergoing a swift and tremendous transformation, driven by the burning need to improve customer experience and smooth interaction.

AI can majorly help APAC insurers in the following ways:

  • Managing risk easily and efficiently with the help of neural networks. It can detect red flag fraud patterns and minimize fraudulent claims
  • Makes the agent-customer interaction better and smooth 
  • It helps in making the claim process easy and fast by eliminating the manual efforts from document processing to fraud flagging. 
  • Liberates APAC insurers with 24/7 customer service. 
  • AI can help insurance companies in determining business-critical aspects appropriately such as the maximum possible loss, probability, and pricing more.
  • Efficiently recommends the most beneficial products to their customers based on previous behaviors.

Wrapping Up

These lessons have been gathered through analysing and studying the business impact of responding to economic, political, and public health crises in the region and the global insurance industry at large. Coping up with the pandemic is a significant achievement in itself. But to grow sustainably through a Global crisis takes significant planning, effort and resources to quell the tide. APAC carriers will have to adopt fast, be nimble and navigate swifty for the uncertain road ahead in an After-COVID World. 

Cancel

Knowledge thats worth delivered in your inbox

Sales Applications Are Disrupting More Than Just Sales

Sales success today isn’t about luck or lofty goals—it’s about having the right tools in your team’s hands, wherever they go. Following our earlier in-depth exploration of sales technology, we will now examine how cutting-edge sales apps are becoming the backbone of modern industries, transforming complex workflows into seamless, growth-driving machines.

From retail to healthcare, logistics to real estate, businesses are deploying sales applications to enhance operational transparency, cut redundant tasks, and build intelligent sales ecosystems. These tools are not only digitizing workflows—they’re driving growth, improving engagement, and redefining how field teams operate.

Lead Ecosystems: Unified visibility across channels

One app. Five workflows. Zero friction.

A leading insurance brand relaunched their app—a sleek, powerful sales companion that’s turning everyday agents into top performers.

No more paperwork. More time to sell.

Here’s what changed:

  • Every visit is tagged, tracked, and followed through. Renewals? Never missed. Leads? Fully visible.
  • Attendance and reimbursements went on autopilot. No more manual logs. No more chasing approvals.
  • New business and renewals are tracked in real time, with accurate forecasting that sales leaders can finally trust.
  • Dashboards are clean, configurable, and useful—insights that move the business, not just report on it.
  • Seamless Integrations. API connectivity with Darwin Box, IMD Master Data, and SSO authentication for a unified experience.

The result? A field team that moves faster, sells better, and works smarter.

Retail: Taking Orders from the Frontline—Smartly

Field sales agents in retail, especially FMCG, used to rely on gut instinct. Now, with intelligent sales applications:

  • AI recommends what to upsell or cross-sell based on previous order patterns
  • Real-time stock availability and credit status are visible in the app
  • Geo-fencing ensures optimized route planning
  • Built-in payment collection modules streamline transaction closure

Healthcare: Structuring Sales with Compliance and Precision

Healthcare leaders don’t need more reports—they need better visibility from the field.  Whether it’s engaging hospital networks, onboarding clinics, or enabling diagnostics at the last mile, everything needs precision, compliance, and clarity. 

Mantra Labs helped a leading healthcare enterprise design a sales app that integrates knowledge, compliance, performance, and recognition, turning frontline agents into informed, aligned, and empowered brand advocates. 

Here’s what it delivers:

  • Role-based onboarding that keeps every level of the field force aligned and accountable
  • Escalation mechanisms are built into the system, driving transparency across commissions and performance reviews
  • A centralized Knowledge Hub featuring healthcare news, service updates, and training modules to keep reps well-informed
  • Recognition modules that celebrate milestones, boost morale, and reinforce a culture of excellence

Now, the field agents aren’t just connected—they’re aligned, upskilled, and accountable.

Real Estate: From Cold Calls to Smart Conversions

For real estate agents, timing and personalization are everything. Sales applications are evolving to include:

  • Virtual site tour integration for remote buyers
  • Mortgage and EMI calculators to increase buyer confidence
  • WhatsApp-based lead capture and nurture sequences
  • CRM integration for inventory updates and automatic scheduling

Logistics: From Chaos to Control in Field Coordination

Field agents in logistics are switching from clipboards to real-time command centers on mobile. Modern sales applications offer:

  • Live delivery status and route deviation alerts
  • Automated dispute reporting and issue resolution tracking
  • Fleet coordination through integrated GPS modules
  • Customer feedback capture and SLA dashboards

What’s new & what’s next in Sales Applications?

Here’s what’s pushing the next wave of innovation:

  • Voice-to-Text Logging: Agents dictate notes while on the move.
  • AI-Powered Nudges: Apps that suggest next-best actions based on behavior.
  • Omnichannel Communication: In-app chat, WhatsApp, email—unified.
  • Role-Based Dashboards: Different data views for admins, managers, and field reps.

What does this mean for Business Leaders?

Sales Applications are not just tactical tools. They’re platforms for transformation. With the right design, integrations, and analytics, they:

  • Replace guesswork with intelligence
  • Reduce the cost of delay and manual labor
  • Improve agent accountability and transparency
  • Speed up decision-making across hierarchies

The future of field sales lies in intuitive, AI-driven applications that adapt to every industry’s nuances. At Mantra Labs, we work closely with enterprises to custom-build sales applications that align with business objectives and ground-level realities.

Conclusion: 

If your agents still rely on Excel trackers and daily call reports, it’s time to reimagine your sales operations. Let us help you bring your field operations into the future—with tools that are fast, field-tested, and built for scale.

Cancel

Knowledge thats worth delivered in your inbox

Loading More Posts ...
Go Top
ml floating chatbot