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Why Interoperability is Key To Unlocking India’s Digital Healthcare Ecosystem

India’s mammoth hospital landscape accounts for nearly 60% of the overall health ecosystem’s revenues. The COVID-19 Pandemic has escalated digital health-seeking behaviour within the public consciousness and renewed India’s impetus towards healthcare innovation. Traditional modes of healthcare delivery are being phased out, in favour of new and disruptive models. The creation of the National Health Stack (NHS), a digital platform with the aim to create universal health records for all Indian citizens by 2022, will bring both central & state health verticals under a common banner.

Yes, progress is slow, but the addition of new frameworks for Health ID, PHR, telemedicine, and OPD insurance will create macro-level demand beyond local in-patient catchment zones. India’s Healthcare ecosystem is now slowly but surely moving towards a wellness-driven model of care delivery from its historically siloed & episodic intervention approach. This streamlining of healthcare creates a new wealth of opportunities for healthcare enterprises. 

But at the core of this approach lies the biggest challenge yet for Indian healthcare — Interoperability or the lack thereof as of now. The ability of health information systems, applications, and devices to send or receive data is paramount to the success of this new foundational framework.

What does the NDHM blueprint have for us? 

By design, the NDHM envisions the healthcare ecosystem to be a comprehensive set of digital platforms—sets of essential APIs, with a strong foundational architecture framework—that brings together multiple groups of stakeholders enabled by shared interfaces, reusable building blocks, and open standards. 

The Blueprint underlines key principles which include the domain perspective—Universal Health Coverage, Security & Privacy by Design, Education & Empowerment, and Inclusiveness of citizens; and the technology perspective—Building Blocks, Interoperability, a set of Registries as single sources of truth, Open Standards, and Open APIs. 

For ‘Technical interoperability’ considerations, all participating health ecosystem entities will need to adopt the standards defined by the IndEA framework. This will allow the integration of all disparate systems under one roof to securely achieve the exchange of clinical records and patient-data portability across India.

The NDHM Ecosystem will allow healthcare providers to gain better reach to new demand pools in OPD & IPD care. India’s OPD rates are currently only at 4 per day per 1000 population. For the patient, this means more preventive check-ups, lower out-of-pocket expenses, timely access to referrals, follow-up care, and improved health-seeking behavior. 

Centralized ID systems across International Territories 

All of this is being tied to a unique health ID for each citizen (or patient in a healthcare setting). What’s unique about health IDs is that each health ID is linked to ‘care contexts’ which carry information about a person’s health episode and can include health records like out-patient consultation notes, diagnostic reports, discharge summaries, and prescriptions. They are also linked to a health data consent manager to help manage a person’s privacy and consent. 

Centralised ID systems, although they come with great privacy & security-related risks, are essential to expanding coverage and strengthening links to service delivery for underprivileged citizens. India’s Unique Identification (UID) project, commonly known as Aadhaar, has also spurred interest in countries like Russia, Morocco, Algeria, Tunisia, Indonesia, Thailand, Malaysia, Philippines, and Singapore – who are now looking to develop Aadhaar-like identification systems for their territories.

By tying together unique IDs that are carefully secured with our health records, health systems can ‘talk’ with each other through secure data exchanges and facilitate optimization of innovative healthcare delivery models. For instance, a patient with a chronic condition (like diabetes, heart disease, etc.) can choose to send their health data to their practitioner of choice and have medical information, treatment, and advice flow to them, instead of them having to step into a doctor’s office.

Platforms that help add richness to existing Medical Information Systems

Distribution in healthcare will get a new and long-awaited facelift with the influx of health startups and other innovative solutions being allowed to permeate the market. Modern EHRs play a significant role in enhancing these new business models — by pulling information that has been traditionally siloed into new systems built on top of the EHRs, that can draw ‘patient-experience changing’ insights from them. For instance, Epic’s App Orchard and Cerner’s Code, and Allscripts’ Development Program — have opened up their platforms to encourage app development in this space. Data that flows into EHR systems, like Orchard or Allscripts, can then be fed into a clinical decision support system (CDSS) — from where developers can train models and provide inferences. For example, take the case of a patient who has a specific pattern of disease history. With the aid of Machine learning trained models, a CDSS can prompt the clinician with guidance about diagnosis options based on the patient’s previous history.

Let’s look at another example, where traditional vital signs and lab values are used to signal alarms for a patient’s health condition. A patient who has previously been treated for chronic bronchitis may come in because they are experiencing an unknown allergic reaction. In a typical scenario, the clinician has to depend on lab values, extensive tests, and context-less medical history reports — to get to the root of the issue. 

But this can be replaced by continuously monitoring AI tools that detect early patterns in health deterioration. In this example case, it could have helped the clinician identify immediately that the patient’s condition may be caused by exposure to allergy triggers, causing ‘allergic bronchitis’. Curated data from EHRs can be used to train models that help risk-stratify patients and assist decision-makers in classifying preoperative & non-operative patients into multiple risk categories.

Data warehouses contain the valuable oil, that is EHR data, but are also enriched with other types of data – like claims data, imaging data, genetic information-type, patient-generated data such as patient-reported outcomes, and wearable-generated data that includes nutrition, at-home vitals monitoring, physical activity status – collected from smartphones and watches. 

Today, data sharing is far from uncommon. For example, The OneFlorida Clinical Research Consortium uses clinical data from twelve healthcare organizations that provide care for nearly fifteen million Florida residents in 22 hospitals. Another example is the European Medical Information Framework (EMIF) which contains EHR data from 14 countries, blended into a single data model to enable new medical discovery and research.

Unsurprisingly, EHR companies were amongst the first to comply with interoperability rules. To that effect, EHR APIs are used for extracting data elements and other patient information from health records stored within one health IT system. With this data, healthcare organizations can potentially build a broad range of applications from patient-facing health apps, telehealth platforms, patient management solutions for treatment monitoring to existing patient portals. 

What’s Next?

In the next ten years, Cisco predicts that 500 billion sensory devices with 4-5 signals each will be connected to the Internet of Everything. This will create about 250 sensory data points per person on average. This wealth of data is ushering in a new wave of opportunities within healthcare. Deriving new interactions from the patient’s journey can be quite arduous. As the health consumer is being ushered into the ‘age of experiences’, the onus is on digital healthcare enterprises to make them more relevant, emotional, and personalized. 

By preparing for ‘Integration Readiness’, healthcare providers can access new patient demand pools from tier-2 & tier-3 cities, identify insights about the health consumer’s life cycle needs, and leverage new technologies to draw in more value from these interactions than ever before. Consequently, hospitals will be able to drive improved margins from reduced administrative costs and gain higher utilization through increased demand.

Parag Sharma, CEO & Founder, Mantra Labs featured in CXO Outlook. Read More – CXO Outlookhttps://www.cxooutlook.com/why-interoperability-is-key-to-unlocking-indias-digital-healthcare-ecosystem/


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How To Get Design Inspiration?

3 minutes read

Did the egg come first or the chicken, it makes you go round and round in circles. That’s the feeling you get when you start designing something new. 

Inspiration can come from everywhere, especially if you are a designer. To create your finest design, you must get into the nitty-gritty of everything. I began my journey as an interior designer which gave me an edge when I transitioned to UI/UX Design. When we start working on projects, the first thing we do is construct a mood board. But for me, the challenging part was deciding what was good or bad and what worked in the real world.

So, I began with extensive thought about the problem at hand, followed by conceptual visualizations of all possible solutions. It seems intimidating, but it worked for me. I’d later project all those things from my imagination onto the screen. This process didn’t always produce viable solutions, which was a major problem to cope with. After all, what’s the purpose of having a good design if it doesn’t work? So, I merged this approach with swiping and gathering inspirations that I loved by favoriting my way through multiple sites to create a perfect Mood Board.

Next, was putting the mood board into action and creating something unique.

And, in my opinion, this is the most basic process chosen by designers.

Then I joined Mantra Labs, which was intimidating since I went from being a loner to being a loner in a group. From analysing my own ideas to working with a group of amazing designers who don’t hold back on their criticisms. (They never stop talking :P.) It was also intriguing to observe every designer as each one had a different approach to getting design inspiration and it was reassuring to know that there is no right or wrong way. It can come at any moment, anywhere, and in any form; all you have to do is enjoy the experience because it’s a Pandora’s Box, where you get lost and then come out with something amazing you weren’t expecting to find.

I try browsing design websites and talking to others about their work to get insights. And I can say that I’m definitely getting better as a designer day by day- the key is to stay curious and explore new things.

Here is a compilation of some wonderful exercises I intend to try on my projects as soon as I have the opportunity.

Create a lot of opinions and then pick the best one.

Creating a lot of different variations for one project and then critiquing it to bring it down to one which you like. 

Take a counter intuitive path

Going crazy with the thought process, and breaking the stigma of keeping basic, and crazy is fun, and it might surprise you.

Inspiration outside

This includes everything we have done or do on a regular basis, such as opening a bottle or flicking through the pages of a book.

Try apps in your category

Like for an education app, look for inspiration on social media, in travel, or something else.

Visit design websites

As you examine different types of designs, it inspires you and gives you a bank of ideas; all you have to do now is learn how to use those ideas on time and on the right project.

Ask a friend

This is one of the best ways to get better insights and diverse perspectives which can be very helpful.


The exercises listed above may or may not work for you because there is no perfect science to getting creative inspiration.  Lorinda Mamo once stated, “Every great design begins with an even better story.” So, in order to find design inspiration, you must first find the story. Keep experimenting with different ways; you never know what might work for you.

About the author: Neha is a designer at heart who walks and talks too fast and is always willing to try new things, whether in business or in life.

Want to know more about designing?

Read our blog: 5 Things to Consider while Designing an App for Gen Z’s


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