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Technologies that will disrupt in the next 5 years

Technology is always evolving and shaping up the future of business strategies. Organizations continually try to adopt new technologies to overhaul their business infrastructure and keep up with the pace of changing market dynamics. Leveraging the benefits of AI for process automation has been implemented by several businesses. But, it is still not enough, and there is a lot more to AI that will form the crux of technology disruption in the coming years.

Here is a list of significant technology disruption that is all set to mark a new territory of innovation in the coming five years:

1. Artificial intelligence:

Artificial Intelligence - Mantra Labs   

  The growth of artificial intelligence in the technology sector has been remarkable, and there have been no signs of its slowing down. In the next five years, we can expect that they will play a significant role in transforming the workplace environment and replacing manual labor. The technology disruption with AI will result in a loss of human jobs at a massive rate as companies tend to prefer economic and efficient systems.  The best example of this is the chatbots (chat+robot) that are simulated using natural language processing and artificial intelligence that provide enhanced operational efficiency, 24*7 service and no demands of any working conditions.

2. Insurtech:

Insurtech companies

The automation in the Insurance sector is gaining momentum currently. For the past few years, the insurance sector was hardly on the map of technology innovation. But, as the technology is getting intertwined in the everyday lives of the people Insurance companies have started adopting technology innovation at a rapid rate. Some of these innovations include Insurance chatbots which are available at all the times to provide solutions to their customers, automated system to perform the internal processes and redundant tasks, AI-based insurance software that processes the claims and service requests quickly.

3.  RPA(Robotic process automation):

Robotic Process Automation (RPA) - Mantra Labs

  RPA is the next big thing that will lead to major technology disruption in the coming years. It has already made its way in most of the technology companies, and RPA for insurance is also gaining popularity. With the passage of time, it will just become more advanced and smart replacing a good chunk of human-operated operations. RPA has branched out from three key technologies, i.e., screen scraping, workflow automation and artificial intelligence making it capable of automating business processes and improving the overall work efficiency.

4. Blockchain:

Blockchain Technology

  Cryptocurrency based blockchain is the next disrupting technology that has already changed the conventional model of trading and business transaction. Blockchain forms the backbone of cryptocurrencies and Bitcoins.  The prominence of Blockchain in the next five years is set to increase by leaps and bounds and will mainstream the payment methods by 2020. Blockchain works on the concept of decentralization where duplicate copies of each ledger are stored on various locations, so there is no focal point of vulnerability that can be exploited by the hackers. It makes blockchain a secure platform altogether. The overall cost of implementing blockchain is quite less because there are no additional costs related to the third parties and is also free from human intervention.

4 Things That Made Blockchain The Most Disruptive Tech In Decades

6. Augmented Reality (AR) & Virtual Reality (VR):

AR, VR

As of now, augmented and virtual reality’s existence is limited to the entertainment and gaming industry.  But, the future prediction depicts that in the coming years AR will play a significant role in other sectors as well. It will not be surprising to see advancements in AR/VR technology in the healthcare, e-commerce and travel industry. 

The above mentioned list was our round-up of the major technology disruption that will happen in the next five years. Though the list can go on and on and you can always find something new to add to the list.

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How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

  • Prioritize leads using filters like policy type, value, or geography
  • Schedule follow-ups with integrated agent calendars
  • Utilize locators to look for nearby branch offices or partner physicians
  • Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims 

Sales apps centralize post-sale activities such as:

  • Tracking policy status, premium due date, and claims progress
  • Sending renewal reminders, greetings, and policy alerts in real-time
  • Accessing digital sales journeys and pre-filled forms.
  • Policy comparison, calculating premiums, and submitting documents digitally
  • Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

  • Securely co-browse documents with customers through proposals
  • Share product visualizations in real time
  • Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

  • On-demand access to training material
  • Commission dashboards and incentive monitoring
  • Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

  • Full application submission, from prospect to payment
  • Offline functionality in low-connectivity zones
  • Real-time needs analysis, quote generation, and e-signatures
  • Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

  • Import real-time health data from fitness trackers or health apps 
  • Offer hyper-personalized insurance suggestions based on lifestyle
  • Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

  • Secure Logins: Instant credential-based access without sign-up friction
  • Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
  • Frictionless Policy Issuance: Complete issuance post-payment and document verification
  • OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

  • User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
  • Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
  • Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
  • Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.

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