Technology is always evolving and shaping up the future of business strategies. Organizations continually try to adopt new technologies to overhaul their business infrastructure and keep up with the pace of changing market dynamics. Leveraging the benefits of AI for process automation has been implemented by several businesses. But, it is still not enough, and there is a lot more to AI that will form the crux of technology disruption in the coming years.

Here is a list of significant technology disruption that is all set to mark a new territory of innovation in the coming five years:

1. Artificial intelligence:

The growth of artificial intelligence in the technology sector has been remarkable, and there have been no signs of its slowing down. In the next five years, we can expect that they will play a significant role in transforming the workplace environment and replacing manual labor. The technology disruption with AI will result in a loss of human jobs at a massive rate as companies tend to prefer economic and efficient systems. The best example of this is the chatbots (chat+robot) that are simulated using natural language processing and artificial intelligence that provide enhanced operational efficiency, 24*7 service and no demands of any working conditions.

2. Insurtech:

The automation in the Insurance sector is gaining momentum currently. For the past few years, the insurance sector was hardly on the map of technology innovation. But, as the technology is getting intertwined in the everyday lives of the people Insurance companies have started adopting technology innovation at a rapid rate. Some of these innovations include Insurance chatbots which are available at all the times to provide solutions to their customers, automated system to perform the internal processes and redundant tasks, AI-based insurance software that processes the claims and service requests quickly.

3. RPA(Robotic process automation):

RPA is the next big thing that will lead to major technology disruption in the coming years. It has already made its way in most of the technology companies, and RPA for insurance is also gaining popularity. With the passage of time, it will just become more advanced and smart replacing a good chunk of human-operated operations. RPA has branched out from three key technologies, i.e., screen scraping, workflow automation and artificial intelligence making it capable of automating business processes and improving the overall work efficiency.

4. Blockchain:

Cryptocurrency based blockchain is the next disrupting technology that has already changed the conventional model of trading and business transaction. Blockchain forms the backbone of cryptocurrencies and Bitcoins. The prominence of Blockchain in the next five years is set to increase by leaps and bounds and will mainstream the payment methods by 2020. Blockchain works on the concept of decentralization where duplicate copies of each ledger are stored on various locations, so there is no focal point of vulnerability that can be exploited by the hackers. It makes blockchain a secure platform altogether. The overall cost of implementing blockchain is quite less because there are no additional costs related to the third parties and is also free from human intervention.

4 Things That Made Blockchain The Most Disruptive Tech In Decades

5. IoT (Internet of things):

The Internet of Things is the interconnection of sensors and software programs embedded physical devices to the Internet that enable them to send and receive data. They play the critical role in the home automation system. Major tech players like Google, Apple and Amazon have already rolled out their smart home products, and their peers like Samsung are in the process to take the plunge in the home automation market. In the next five years, we can presume them to be an integral part of our homes simplifying our lives.

6. Augmented Reality (AR) & Virtual Reality (VR):

As of now, augmented and virtual reality’s existence is limited to the entertainment and gaming industry. But, the future prediction depicts that in the coming years AR will play a significant role in other sectors as well. It will not be surprising to see advancements in AR/VR technology in the healthcare, e-commerce and travel industry.

The above mentioned list was our round-up of the major technology disruption that will happen in the next five years. Though the list can go on and on and you can always find something new to add to the list.

Sales Applications Are Disrupting More Than Just Sales

By : Divyanjali Gupta

Published on Jun 17, 2025

Healthcare Insurance Real Estate Retail Sales AGents Sales Applications Sales Apps

Sales success today isn’t about luck or lofty goals—it’s about having the right tools in your team’s hands, wherever they go. Following our earlier in-depth exploration of sales technology, we will now examine how cutting-edge sales apps are becoming the backbone of modern industries, transforming complex workflows into seamless, growth-driving machines.

From retail to healthcare, logistics to real estate, businesses are deploying sales applications to enhance operational transparency, cut redundant tasks, and build intelligent sales ecosystems. These tools are not only digitizing workflows—they’re driving growth, improving engagement, and redefining how field teams operate.

Lead Ecosystems: Unified visibility across channels

One app. Five workflows. Zero friction.

A leading insurance brand relaunched their app—a sleek, powerful sales companion that’s turning everyday agents into top performers.

No more paperwork. More time to sell.

Here’s what changed:

Every visit is tagged, tracked, and followed through. Renewals? Never missed. Leads? Fully visible.
Attendance and reimbursements went on autopilot. No more manual logs. No more chasing approvals.
New business and renewals are tracked in real time, with accurate forecasting that sales leaders can finally trust.
Dashboards are clean, configurable, and useful—insights that move the business, not just report on it.
Seamless Integrations. API connectivity with Darwin Box, IMD Master Data, and SSO authentication for a unified experience.

The result? A field team that moves faster, sells better, and works smarter.

Retail: Taking Orders from the Frontline—Smartly

Field sales agents in retail, especially FMCG, used to rely on gut instinct. Now, with intelligent sales applications:

AI recommends what to upsell or cross-sell based on previous order patterns
Real-time stock availability and credit status are visible in the app
Geo-fencing ensures optimized route planning
Built-in payment collection modules streamline transaction closure

Healthcare: Structuring Sales with Compliance and Precision

Healthcare leaders don’t need more reports—they need better visibility from the field. Whether it’s engaging hospital networks, onboarding clinics, or enabling diagnostics at the last mile, everything needs precision, compliance, and clarity.

Mantra Labs helped a leading healthcare enterprise design a sales app that integrates knowledge, compliance, performance, and recognition, turning frontline agents into informed, aligned, and empowered brand advocates.

Here’s what it delivers:

Role-based onboarding that keeps every level of the field force aligned and accountable
Escalation mechanisms are built into the system, driving transparency across commissions and performance reviews
A centralized Knowledge Hub featuring healthcare news, service updates, and training modules to keep reps well-informed
Recognition modules that celebrate milestones, boost morale, and reinforce a culture of excellence

Now, the field agents aren’t just connected—they’re aligned, upskilled, and accountable.

Real Estate: From Cold Calls to Smart Conversions

For real estate agents, timing and personalization are everything. Sales applications are evolving to include:

Virtual site tour integration for remote buyers
Mortgage and EMI calculators to increase buyer confidence
WhatsApp-based lead capture and nurture sequences
CRM integration for inventory updates and automatic scheduling

Logistics: From Chaos to Control in Field Coordination

Field agents in logistics are switching from clipboards to real-time command centers on mobile. Modern sales applications offer:

Live delivery status and route deviation alerts
Automated dispute reporting and issue resolution tracking
Fleet coordination through integrated GPS modules
Customer feedback capture and SLA dashboards

What’s new & what’s next in Sales Applications?

Here’s what’s pushing the next wave of innovation:

Voice-to-Text Logging: Agents dictate notes while on the move.
AI-Powered Nudges: Apps that suggest next-best actions based on behavior.
Omnichannel Communication: In-app chat, WhatsApp, email—unified.
Role-Based Dashboards: Different data views for admins, managers, and field reps.

What does this mean for Business Leaders?

Sales Applications are not just tactical tools. They’re platforms for transformation. With the right design, integrations, and analytics, they:

Replace guesswork with intelligence
Reduce the cost of delay and manual labor
Improve agent accountability and transparency
Speed up decision-making across hierarchies

The future of field sales lies in intuitive, AI-driven applications that adapt to every industry’s nuances. At Mantra Labs, we work closely with enterprises to custom-build sales applications that align with business objectives and ground-level realities.

Conclusion:

If your agents still rely on Excel trackers and daily call reports, it’s time to reimagine your sales operations. Let us help you bring your field operations into the future—with tools that are fast, field-tested, and built for scale.

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