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5 things you need to know from Stack Overflow Survey 2016- JavaScript Continues to Rule The Web.

To gain insight into the state of development, every year tens of thousands of developers are surveyed by Stack Overflow through their service. Stack Overflow serves as a stage where designers share their work and make inquiries identified with coding. Consistently, the site overviews a huge number of engineers to get a thought regarding the present situation of the tech world, making it a standout amongst the most exhaustive designer study ever directed.

Every year the statistics of inside industry are fascinating and this year for 2016’s study, 50,000 to 56033 developers responded from across the industry from 173 countries– and the findings are fascinating, as well as insightful. The company found that JavaScript is still overwhelmingly the most popular development language, with more than 55.4 percent of people saying they use the language. PHP fell 4 percent in the last year to 25 percent, which Stack Overflow attributed to the rise of Node and Angular, but Microsoft’s Visual Basic is the most “dreaded” language. It was also found that 46 percent of the developers have no degree in computer science or any related field and that more than 57 percent of them check in code at work more than once a day.
Survey statistics of January 2016 showed, more than 45 million opened Stack Overflow in their web programs to pose a question or answer something asked by a kindred designer. Most respondents recognize themselves as full-stack designers with a number as high as 28%, trailed by back-end web engineers with 12.2%.

Among overall participants, the most popular developer job title was “Full-Stack Web Developer” at 28 percent, followed by “back-end developer” at 12 percent and around 11.4% percent call themselves an understudy, trailed by 8.4% developers who are Android, iOS, Windows Phone, and multi-stage development developers. Interestingly the most common developer age is 25-29, with more than 28 percent of respondents fitting into the category, followed by 23 percent at 20-25.
Stack overflow engineer overview 2016 designer occupations: Stack Overflow 2016- 1

If we move to the area where we’ll discuss the most utilized advances, JavaScript keeps on decision the web. It’s still the most mainstream programming dialect for web advancement with 55.4% individuals saying that they code in JavaScript. This colossally famous programming dialect is trailed by SQL Server (49.1%), Java (36.3%), C# (30.9%), PHP (25.9%), and C++ (19.4%).Stack Overflow 2016- 4

In “Stack Overflow engineer review 2016 most prevalent technologies”, if we discuss the inclining advancements on Stack Overflow, React, Spark and Swift (taking business sector from Objective-C ‘quickly’) are administering the graphs, while Node.js and Angular JS are on the rise.stackoverflow- 2016- 6

This year we asked respondents if they are Engineers, Experts, Hackers or any of the other descriptors we’ve frequently seen in job listings, business cards, and Twitter bios.
95% of developers identify as either a Developer, Programmer, Engineer, Senior Developer or Full-Stack Developer. Embedded Application Developers are most likely to identify as Engineers. Graphics Programmers are most likely to identify as Programmers.
But Developer is the runaway choice in this survey.Stack Overflow 2016- 5

The average developer has about 6.5 years of IT or programming experience. This isn’t necessarily professional experience (the average student tells us they have 3.4 years of experience). Developers gain experience by building things, even if they’re doing it unpaid or part-time. We’ve found this experience distribution to closely match that of more than 230,000 developers who make their CVs available on Stack Overflow.

Worldwide, the median Front-End Web Developer has 3.5 years of experience. The median Full-Stack Developer has 8 years of experience. And the median Engineering Manager has 13 years of experience.

Stack Overflow 2016- 1

The other points that were highlighted in Survey were, 69% of all developers tell us they are at least partly self-taught. (13% of respondents across the globe tell us they are only self-taught.) 43% of developers have either a BA or BS in computer science or a related field. 2% of developers have a PhD.

Overall, about 73% of developers tell us they think diversity is at least somewhat important in the workplace. 41% of developers say diversity is very important. And developers who most often influence hiring decisions are more likely to believe in the value of diversity than other developer types.

The saddest statistic in the Survey document, which has been highlighted as a major issue at many silicon valley tech companies, is that more than 92 percent of the respondents were male, showing just how gendered the industry really is and how far we need to go.

The study provides a lot of other interesting data if you’re looking for insights into where to move next, or if you’re looking for an easy pay bump. Mantra Labs has been continuously keeping watch on latest trends in Tech companies, to know more about latest trends, connect to Mantra Labs.

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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