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Autonomous Vehicle Insurance: The Present and Near Future

We’re about to witness the evolution of autonomous vehicles from Level 0 to Level 2. While Level 0 is completely human-driven; Level 1 vehicles can control braking and parallel parking themselves. Level 2 vehicles can operate automatically, but with a human ready to control exceptional situations.

The success of self-driving cars depends solely on the safety it brings to transportation. With increased safety, will we even need insurance for autonomous vehicles?

Perhaps, the traditional insurance policies might face a setback. But, autonomous vehicles will certainly open new avenues for innovative insurance products.

The Stevens Institute of Technology predicts that there would be over 23 million fully autonomous vehicles by 2035 in the US alone. 

To stay competitive with the changing dynamics of auto insurance, insurers need to address new risks. But before, let’s take a look at potential risks in the autonomous vehicle insurance sector.

Autonomous vehicle insurance: the evolution of autonomous cars from Level 0 to Level 5

Potential Impact of ‘Autonomous Vehicles’ Revolution

The shift to autonomous vehicles tends to bring dramatic changes in auto insurance premiums.  

Instead of individual policies, researchers foresee insurance policies turning towards original equipment manufacturers (OEMs) and service providers such as ride-sharing companies. The new auto insurance products would be an outcome of the following transportation changes.

New Road Regulations

With autonomous vehicles on the roads, safety regulations are prone to change. For instance, the US National Highway Traffic Safety Administration intends to reconsider its current safety standards to accommodate AVs in existing transportation. But, this reformation will take the presence of human drivers into account.

Increased Safety and Reduced Claims

With increased safety and reduced accident claims, the revenues from traditional premium policies might decline.  

Insurers often follow a “no-fault” system to lower auto insurance costs by taking small claims out of the courts. For minor injuries, insurers compensate their policyholders regardless of who was at fault in the accident. 

However, fender-benders would be more than it is with autonomous vehicles. Also, blockchain in insurance would become integral to investigate the root cause of the accident. And, of course, there won’t be much scope for lenient “no-fault” policies. 

Change in Insurance Liability

Traditional liability insurance pays for the policyholder’s legal responsibility to others for bodily injury or property damage. With autonomous vehicles, the liability is going to shift towards OEMs, suppliers, or car-rental service providers.

Underwriting?

Currently, automakers must adhere to around 75 safety standards. This underwriting considers that a licensed driver will control the vehicle. The safety standards are going to change with more AVs on roads.

The present-day premium is high for a handful of autonomous vehicles because of insufficient data with underwriters and actuaries. However, chances are, major OEMs will cover the insurance premiums in the vehicle cost. 

For instance, Tesla, one of the pioneers of autonomous vehicles, provides auto insurance at 30% lower rates than other insurance providers. Tesla having a better understanding of its vehicles’ technology and repair costs, believes can provide low-cost insurance. This is also a threat to insurance carrier fees.

Scope for New Autonomous Vehicle Insurance Products

Accenture estimates that autonomous vehicles will generate at least $81 billion in new insurance revenues in the US between 2020 and 2025. It also foresees opportunities for insurers in cybersecurity, product, and infrastructure landscapes. Let’s take a look at new auto insurance avenues. 

Cyber Security

While AVs ensure safety, there are unidentified cybersecurity threats. Vehicles fueled by IoT technology deal with comprehensive telematics data. Capturing every moment of the user proposes risks like identity theft, privacy invasion, misuse of personal information, and attacks from ransomware. According to the Center for Strategic and International Studies and McAfee, globally cybercrimes cost around $600 billion annually. The shared data from autonomous vehicles bring the financial sector at risk.

On the other hand, monitoring the performance of vehicles and the driver’s behavior behind the wheel can reduce claim investigation turn around time. 

Therefore, future insurance products will also focus on moral and financial threats to passengers.

Product Liability

The product liability insurance might shift from automotive to sensors and algorithms behind the autonomous vehicle. The OEMs will be also liable for communication or Internet connection failure along with machinery and software failures.

Insurance Against Existing Infrastructure

It will take more than 30 years for autonomous vehicles to completely dominate transportation. The upcoming insurance products will take existing infrastructure into account. For example, AVs need insurance if it damages due to puddles or potholes on the road.

Also, car ownership tends to decline with rental and pay-as-you-use models. This opens a fleet-level opportunity for insurers for driverless cars.

Source: Accenture X Stevens Institute of Technology “Insuring Autonomous Vehicles” report

Insurers need to adapt to the rapid technological advancements. Cloud-based insurance workflow platforms or IaaS (Insurance as a Service) models help in achieving operational gains in the entire insurance value chain. 

Concluding Remarks

AVs are going to dominate the world’s highway because of improved safety and convenience. Companies can leverage this opportunity to introduce innovative autonomous vehicle insurance products. 

Growing IoT is blurring the fine-line between different verticals of insurance. To stay competitive, insurers should also indulge in creating new distribution channels and partnerships with OEMs and technology service providers.

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How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

  • Prioritize leads using filters like policy type, value, or geography
  • Schedule follow-ups with integrated agent calendars
  • Utilize locators to look for nearby branch offices or partner physicians
  • Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims 

Sales apps centralize post-sale activities such as:

  • Tracking policy status, premium due date, and claims progress
  • Sending renewal reminders, greetings, and policy alerts in real-time
  • Accessing digital sales journeys and pre-filled forms.
  • Policy comparison, calculating premiums, and submitting documents digitally
  • Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

  • Securely co-browse documents with customers through proposals
  • Share product visualizations in real time
  • Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

  • On-demand access to training material
  • Commission dashboards and incentive monitoring
  • Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

  • Full application submission, from prospect to payment
  • Offline functionality in low-connectivity zones
  • Real-time needs analysis, quote generation, and e-signatures
  • Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

  • Import real-time health data from fitness trackers or health apps 
  • Offer hyper-personalized insurance suggestions based on lifestyle
  • Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

  • Secure Logins: Instant credential-based access without sign-up friction
  • Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
  • Frictionless Policy Issuance: Complete issuance post-payment and document verification
  • OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

  • User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
  • Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
  • Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
  • Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.

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