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How blockchain is disrupting businesses?

Do you mostly buy from your ‘favourite’ local store? What if all the outlets of your favourite store knew your shopping habits and preferences? Provided your data is kept secure along the transaction chain, are the promise of hyper-personalization and ultra-high convenience worth the trade-off? 

Thankfully, this isn’t hypothetical. Companies using blockchain or distributed ledger technology are able to track records easily on a global scale. Not only in retail, but almost every industry is applying blockchain to simplify its processes and offer personalized solutions to its customers. 

In this article, we’ll discuss what makes blockchain a compelling technology and its continuing adoption across industries.

Why are Companies Using Blockchain?

Blockchains are encrypted, growing lists of records. It records every single transaction with a time-stamp. No one, including the owner, can modify the ledgers (or records) in a blockchain. 

Blockchain Features

The following features make the blockchain technology a perfect fit for transactional record-keeping in different industries.

  1. Distributed: Blockchain is a decentralized technology, i.e. there’s no authority looking after the framework and operations. The data is accessible to all participants in the network.
  2. Immutable: One of the key advantages of blockchain over any other technology is unchangeability. Post-transaction, no one including the creator can modify the records. 
  3. Robust: Traditional communication channels involve many indirections. For example, a bank executes transactions in its centralized database. Then the bank sends the corresponding email/SMS to the user about the transaction. Blockchain is a decentralized technology i.e. users have direct access to the transaction settlements. Companies using blockchain are more robust towards internal and client services.
  4. Encrypted: Encryption is core to the security in blockchain technology. It means only the authorized users and participants can access the information. It also secures the identity of the participants. Ciphertexts (encrypted data, which is meaningless to external users) protects the information from intruders.
  5. Consensus: The consensus algorithms are core to the blockchain architecture. The consensus is a decision-making process for a group of active nodes (participants). Participants agree to the decision made by the algorithm.
  6. Tracking: It is easier to track transactions in a blockchain. The technology records every transaction with a time-stamp thus preventing corruption. 

The finance industry was an early adopter of blockchain technology. In fact, the credit for the popularity of this technology goes to ‘bitcoins’, which are completely digital financial transactions.

Blockchain Adoption Across Industries

Here’s an overview of how industries using blockchain are enhancing the operations.

Use of Blockchain in Supply Chain and Logistics

E-commerce is certainly giving a boost to the supply chain and logistics industry. But, are traditional record-keeping compatible with the growing demands? Because, today, to deliver a product from point A to point B might include multiple geographies and involve multiple entities, invoices, payments, and extend over months. However, tracking shipments and business transparency is one of the key challenges that the supply chain industry struggles with. Companies using blockchain in the supply chain domain can benefit in the following ways-

  • Payments and fund transfers are fast and simple for stakeholders at the international level.
  • It’s possible to keep a track record for the product from its source of origin to end-users. For example, Walmart uses blockchain to track pork it sources from China. It records where each piece of meat came from, processed, stored, its sell-by-date, and the buyer.
  • Since every participant can collaborate and share records, blockchain ensures transparency in information sharing.

Blockchain in Financial Services

Statista expects that the global blockchain technology market will reach $23.3 bn by 2023. It also suggests that the financial sector will cover more than 60% of investments in this technology.

Financial services can harness blockchain for robust cross-border payments and processing, P2P payments, micropayments, and currency exchange. Investors, day traders, and market makers can also deploy blockchain for clearing and settlement in almost real-time.

Blockchain in Travel

Travel is one of the fastest-growing aspects of the global economy. Both customers and travel & tourism service providers can harness blockchain applications. Customers need not hassle with forex and can access in-depth travel-related information of the destination.

Travel businesses can bring transparency in flight and hotel bookings. For instance, for flight and hotel for a customer, a travel agency needs to share information to the customer and different firms. Blockchain can reduce manual dependencies by sharing relevant information to different stakeholders instantly. 

In the list of travel companies using blockchain, Winding Tree is a leading name. It is a decentralized travel ecosystem startup that connects travellers to service providers like airlines, hotels, and tour guides directly. By eliminating the third-party fees associated, it reduces travel overheads. Blockchain’s LIF tokens, Smart Contracts, and ERC827 protocol are at the core of Winding Tree’s travel technology.

Blockchain in Insurance

The insurance industry often struggles with double-booking, counterfeiting, and premium diversions through unlicensed brokers. Distributed ledger technology in insurance can help to minimize the instances of fraudulent activities. 

Smart contracts, insurance claims automation, UAVs (unmanned aerial vehicles) for underwriting, and shared databases to simplify insurance can bring transparency in the insurance industry.

Read more about how distributed ledgers (blockchain) can accelerate insurance workflows.

Blockchain Benefits in Healthcare

The traditional healthcare record-keeping is cumbersome and the surgeon might lose important remarks, allergies, etc. while going through manual files and folders. Blockchain can track one’s medical history since birth. Also, every minute detail of diagnosis would be available to the medical professionals, even if the patient loses the prescriptions and reports.  

WHO reports that developing nations produce about 10%-30% of the counterfeit drugs. Moreover, the counterfeit drug market hit $200 billion worth in 2018. Blockchain can track the drug right from sourcing the raw materials to manufacturing and distribution, reducing the instances of this critical challenge of counterfeiting.

Concluding Remarks

The International Data Corporation (IDC) predicts- investment in blockchain solutions will reach $11.7 billion in 2022 from $552 million during 2018. The blockchain trends that different industries will witness include-

  1. Blockchain as a Service (BaaS)
  2. Favourable regulations around the world towards blockchain
  3. Consumer-centric digital assets
  4. Additional security layers
  5. Use of blockchain technology for better user experiences (UX).

Building blockchain systems are transforming the transaction value chain across industries. Talk to our experts to learn how blockchain is shaping the future of digital enterprises. Drop us a word at hello@mantralabsglobal.com

Contributing Authors: Nidhi Agrawal (Content Writer @Mantra Labs)

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Empowering Frontline Healthcare Sales Teams with Mobile-First Tools

In healthcare, field sales is more than just hitting quotas—it’s about navigating a complex stakeholder ecosystem that spans hospitals, clinics, diagnostics labs, and pharmacies. Reps are expected to juggle compliance, education, and relationship-building—all on the move.

But, traditional systems can’t keep up. 

Only 28% of a rep’s time is spent selling; the rest is lost to administrative tasks, CRM updates, and fragmented workflows.

Salesforce, State of Sales 2024

This is where mobile-first sales apps in healthcare are changing the game—empowering sales teams to work smarter, faster, and more compliantly.

The Real Challenges in Traditional Field Sales

Despite their scale, many healthcare sales teams still rely on outdated tools that drag down performance:

  • Paper-based reporting: Slows down data consolidation and misses real-time insights
  • Siloed CRMs: Fragmented systems lead to broken workflows

According to a study by HubSpot, 32% of reps spend at least an hour per day just entering data into CRMs.

  • Managing Visits: Visits require planning, which may involve a lot of stress since doctors have a busy schedule, making it difficult for sales reps to meet them.
  • Inconsistent feedback loops: Managers struggle to coach and support reps effectively
  • Compliance gaps: Manual processes are audit-heavy and unreliable

These issues don’t just affect productivity—they erode trust, delay decisions, and increase revenue leakage.

What a Mobile-First Sales App in Healthcare Should Deliver

According to Deloitte’s 2025 Global Healthcare Executive Outlook, organizations are prioritizing digital tools to reduce burnout, drive efficiency, and enable real-time collaboration. A mobile-first sales app in healthcare is a critical part of this shift—especially for hybrid field teams dealing with fragmented systems and growing compliance demands.

Core Features of a Mobile-First Sales App in Healthcare

1. Smart Visit Planning & Route Optimization

Field reps can plan high-impact visits, reduce travel time, and log interactions efficiently. Geo-tagged entries ensure field activity transparency.

2. In-App KYC & E-Detailing

According to Viseven, over 60% of HCPs prefer on-demand digital content over live rep interactions, and self-detailing can increase engagement up to 3x compared to traditional methods.
By enabling self-detailing within the mobile app, reps can deliver compliance-approved content, enable interactive, personalized detailing during or after HCP visits, and give HCPs control over when and how they engage.

3. Real-Time Escalation & Commission Tracking

Track escalation tickets and incentive eligibility on the go, reducing back-and-forth and improving rep satisfaction.

4. Centralized Knowledge Hub

Push product updates, training videos, and compliance checklists—directly to reps’ devices. Maintain alignment across distributed teams. 

5. Live Dashboards for Performance Tracking

Sales leaders can view territory-wise performance, rep productivity, and engagement trends instantly, enabling proactive decision-making.

Case in Point: Digitizing Sales for a Leading Pharma Firm

Mantra Labs partnered with a top Indian pharma firm to streamline pharmacy workflows inside their ecosystem. 

The Challenge:

  • Pharmacists were struggling with operational inefficiencies that directly impacted patient care and satisfaction. 
  • Delays in prescription fulfillment were becoming increasingly common due to a lack of real-time inventory visibility and manual processing bottlenecks. 
  • Critical stock-out alerts were either missed or delayed, leading to unavailability of essential medicines when needed. 
  • Additionally, communication gaps between pharmacists and prescribing doctors led to frequent clarifications, rework, and slow turnaround times—affecting both speed and accuracy in dispensing medication. 

These challenges not only disrupted the pharmacy workflow but also created a ripple effect across the wider care delivery ecosystem.

Our Solution:

We designed a custom digital pharmacy module with:

  • Inventory Management: Centralized tracking of sales, purchases, returns, and expiry alerts
  • Revenue Snapshot: Real-time tracking of dues, payments, and cash flow
  • ShortBook Dashboard: Stock views by medicine, distributor, and manufacturer
  • Smart Reporting: Instant downloadable reports for accounts, stock, and sales

Business Impact:

  • 2x faster prescription fulfillment, reducing wait times and improving patient experience
  • 27% reduction in stock-out incidents through real-time alerts and inventory visibility
  • 81% reduction in manual errors, thanks to automation and real-time dashboards
  • Streamlined doctor-pharmacy coordination, leading to fewer clarifications and faster dispensing

Integration Is Key

A mobile-first sales app in healthcare is as strong as the ecosystem it fits into. Mantra Labs ensures seamless integration with:

  • CRM systems for lead and pipeline tracking
  • HRMS for leave, attendance, and performance sync
  • LMS to deliver ongoing training
  • Product Catalogs to support detailing and onboarding

Ready to Empower Your Sales Teams?

From lead capture to conversion, Mantra Labs helps you automate, streamline, and accelerate every step of the sales journey. 

Whether you’re managing field agents, handling complex product configurations, or tracking customer interactions — we bring the tech & domain expertise to cut manual effort and boost productivity.

Let’s simplify your sales workflows. Book a quick call.

Further Reading: How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

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