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Top 25 Disruptive Augmented Reality Use Cases

Augmented Reality (AR) adds virtual interactive experiences in real-world objects. It uses computer-generated perceptual information to enhance users’ sensory experience in a Dimensional Digital World. The majority of AR users are 16-34 years age and 73% of them have expressed deep-satisfaction with their mobile AR experiences. Here’s a gigantic list of augmented reality use cases! 

Transportation 

With features like 3D navigation, driving directions, and visuals of terrains augmented reality is taking the transportation industry to a new dimension. Technically, AR is capable of projecting information on any surface.

#WayRay

WayRay’s Navion tool projects navigation instructions on the windshield. It uses a holographic optical element to create real AR experience without the need for special eye-wear or headgear.

#AeroGlass

Aero Glass’ AR headsets display VFR (Visual Flight Rules) navigation for airports, cities, villages, airspace, and terrains. It is a great aid for pilots to decide landing approaches, especially when clouds and fog reduce visibility. And, of course, visual cues explain the scenario better than audio instructions.

Mobile Commerce

The current generation is way ahead of the E-commerce era and dwelling in the world of mobile commerce. Here consumers can purchase products through their hand-held devices. Brands are using AR to improve customer interaction on their mobile app. 

#Manor

Manor, a Swiss department store chain introduced 48 pages augmented catalogue. With a simple scan, users can instantly shop or extract product information, ‘how to use’ guide, etc. from the catalogue.

Augmented Reality Use Cases in Manufacturing, Engineering & Warehousing

AR-enabled wearables in manufacturing can help measure changes, identify unsafe working conditions, and visualize design components and structures. With field-service knowledge engineers and technicians can monitor the field and provide remote expert support in real-time. Organizations are also using AR to improve productivity in out-of-office or away-from-desk jobs.

#National Water Company, Israel

Israel’s National Water Company uses AR smart glasses and mobile app platform to superimpose markings, messages, and diagrams directly onto the engineer’s field of view. 

#Boeing

Boeing’s Engineering division is using Skylight AR Glasses, a wearable alternative to finding instructions on laptops or papers.

“We now want to introduce AR into the services part of our business so we may service our own, and third-party products, for our end-customers.”

Ted Colbert, CIO, The Boeing Company

#Atheer

Atheer offers real-time service resolution through step-by-step task guidance.

#Ubimax

Ubimax has developed AR glasses (wearables) to provide pickers route guidance in warehouses.

AR Use Cases in Healthcare

AR can provide visual prosthetics and is helping the healthcare sector in many ways. Researchers and doctors are aspiring to perform complex surgeries with AR.

#NuEyes

NuEyes uses special AR glasses to help people with visual impairment. Using AR glasses, people can accomplish day-to-day computer work, traveling within airports, Ubers, and other cities.

#AccuVein

AccuVein is using AR’s tracking feature to spot veins while inserting IVs. It is making clinical processes (viz. cosmetics, vascular, and blood-draw) more accurate.

#Sahlgrenska University Hospital Research on Phantom Limbs Pain

The Chalmers University of Technology in collaboration with Sahlgrenska University Hospital have successfully tested augmented reality to reduce phantom limb pain felt by amputees. 

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Augmented Reality Use Cases in Education

Academic institutions are using AR for interactive in-depth training. 

#Cleveland Clinic

Cleveland Clinic at Case Western Reserve University trains human anatomy and surgery through 3D human models.

#Jaguar X Bosch

Jaguar Land Rover (JLR) trains employees to assemble and repair with more than ‘X-Ray’ vision of the car. This saves the time and effort of reinstalling the entire dashboard of the Range Rover Sport vehicle.

#AR Flashcards

Edshelf’s AR Flashcard is making learning interactive and engaging for toddlers. Pointing smartphone at printed flashcard pops-up a 3D object on the screen.

In-store Experience

In the quest for customer-engagement, companies are deploying AR to bring immersive experiences.

#Starbucks

Starbucks Roastery at Shanghai gives visual cues like a hummingbird flying across the walls, baristas handcrafting beverages in contemporary and vintage brewing devices, Princi bakers baking bread, and much more.

“It’s like Alice in Wonderland meets Willy Wonka.” 

Emily Chang, Sr. VP & CMO, Starbucks, China.

Home Decor

Brands are harnessing 3D rendering features of AR to provide a test-view for customers. AR can merge and position digital items into the real-landscapes. Thus, instead of impulsive buying, customers can test and “be sure” of their purchase decision.

#IKEA

IKEA allows users to view furniture from different angles on its app – Ikea Place. Post reviewing, customers can proceed to buy the product from the same app.

#Estiluz

Estiluz uses AR to project virtual lighting into the real-world. The app requires users to print and place ‘markers’ at places where they want to test the lighting. Estiluz app detects the marker and demonstrates how particular lighting will look at that place.

#Home Depot – Project Color

With Home Depot’s Project-Color App users can see how a wall color will look. The app portrays a real picture considering shadows, lightings and objects in the room.

AR Use Cases in Retail

BRP reports, by 2020, nearly 50% of customers would be more likely to shop at a retailer that utilizes augmented reality. Retailers are deploying AR for 3D virtual trials on clothing, compile in-store information, and to build brand authority through unique experiences.

#LensKart

Lenskart allows users to experience a 3D Try-on of its glasses using AR.

#Lacoste

Lacoste utilizes the tracking feature of AR to let their users try on different shoes virtually.

#Sephora

Users can try different makeup on their photo in the Virtual Artist App from Sephora. The app bridges the gap between product trial and purchase.

#Zara

By positioning the smartphone at Zara’s graphic signage, mannequins seemingly come to life in people’s screen displays. Customers can purchase their look in a single touch on the Zara AR app.

Gaming

The gaming industry is an early adopter of AR technology. Gaming only brought people’s attention towards AR on a commercial scale. 

#Pokémon GO- Mobile Game

The game incorporates 3D visuals of virtual creatures (Pokémon). Using the player’s mobile device GPS, the game locates, captures, battles and trains Pokémon in a real-world location.

Augmented Reality Use Cases in Marketing

Marketers are rolling out AR-based campaigns to amplify the brands’ perception among consumers. AR is not only helping brands harness customer engagement, but also promote the product to a wider customer base.

#Airwalk

In a campaign to promote the relaunch of limited-edition Jim shoes, Airwalk used geolocation (an AR feature) to create invisible pop-up shops.

#Stubhub

For Super Bowl LII, StubHub rolled out an AR feature on its mobile app allowing ticket buyers to see a virtual 3D model of the U.S. Bank Stadium.

#Pepsi

In 2014, Pepsi introduced an augmented reality bus stop campaign to give commuters an unbelievable moment in their day. 


Market and market research states, growing at a CAGR of 40%, Augmented
Reality applications will explode in the near future and reach $61.39 bn in revenue by 2023.

We specialize in developing industry-specific interactive products and solutions. Drop us a hello at hello@mantralabsglobal.com for queries related to augmented reality.

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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