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Everything You Need to Know About Test Automation as a Service (TAaaS)

6 minutes, 24 seconds read

The enterprise-level digitization and adoption of DevOps and Agile have made test automation a necessity in today’s time. It reduces the time-to-market and hence the production cost. One can execute test automation on web/mobile/desktop application, performance, and APIs at once; generating a comprehensive report based on functionality, time, and build.

Test Automation as a Service is an on-demand automation offering that overrules manual testing. But before, let’s look at key problems with manual testing-

  • It demands manual effort during release/enhancement.
  • Manual testing requires greater resources.
  • Testers usually avoid lengthy testing because of time and resource constraints.
  • It has a limited scope of tests and cannot accomplish in-depth testing. In other words, manual testing has lesser coverage. 
  • It requires testing the application on multiple computers, mobiles, tablets, etc. with different configurations.
  • The scripts are not reusable, i.e. every time testing will require new scripts for instances like the change in OS version.

How Automation Speeds-up Testing by 70%?

Testing automation not only reduces manual efforts but also speeds-up the entire testing process. Here’s how.

  • It cuts down the repetitive tasks/testing, which the test engineers used to do at the time of product release or enhancement.
  • TAaaS covers lengthy testing, which was unattended by manual testing.
  • It also increases the testing coverage with fewer resources.
  • It finds critical defects at an early stage of testing.
  • Its scripts are reusable. Testers need not code new scripts every time for system upgrades and OS version changes. Tests can recur without errors.

The following are the test automation tools categorized application-wise.

Web-based Application Automation

Selenium Webdriver is an open-source tool for automating web-based applications only. Users can test web applications using any web browser.

  • Types of OS for testing in Selenium: Windows, Mac, Linux
  • Browsers supported for testing: Mozilla Firefox, Internet Explorer, Google Chrome, Safari, Opera

Additional Resource: Selenium Testing Automation Framework

Mobile-based Application Automation

Appium is an open-source tool to test web applications running in mobile browsers. It also supports the automation of native and hybrid mobile applications developed for iOS and Android OS. Appium uses Selenium API to test the applications.

You can test a mobile application in just four steps-

  1. Write your test script on Eclipse.
  2. Connect your device to Computer (PC).
  3. Start Appium server.
  4. Run your script (test cases).

Appium supports Chrome browser for testing Android apps and Safari for iOS.

API Automation

Testing is difficult in Java as compared to dynamic languages like Ruby and Groovy. REST Assured is a Java library that provides a domain-specific language (DSL) for writing powerful, maintainable tests for RESTful APIs. Most of the web services are based on REST architecture. Everything is a resource in the RESTful web service. It is lightweight, scalable, and allows creating easy to maintain web apps. How it works-

  • REST Assured captures the (JSON) response of the API call.
  • It validates if the response status code is equal to 200.

Windows App Automation

Winium is a Selenium-based open-source automation framework for the Windows platform. You can test your Windows App following these steps-

  • Write your test script on Eclipse.
  • Start Winium Desktop Driver.
  • Set the path of application in the script.
  • Using “UISpy” inspect the elements.
  • Run your script (test cases).

Frameworks for Test Automation as a Service

A framework is a collection of reusable components that make the overall test execution and development easy and efficient. It is a custom tool designed by Framework Developers to simplify test automation processes.

A framework is a well-organized structure of components. For instance, one driver file executes an entire batch of commands without any manual intervention. The following are the types of frameworks along with the use scenarios specific to Test Automation as a Service protocol.

Data Driven Framework

This automation framework focuses on keeping test script logic and test data separate. For testing, it inputs data sets from a variety of sources like MS Excel Sheets, MS Access Tables, SQL Database, XML files, etc.

When the same test case needs to be executed multiple times with different data sets, the data-driven framework provides data to the test scripts.

Modular Driven Framework

Here, testers create test scripts for individual, small modules of the application. These small scripts (or test modules) can be combined into a master script to test specific scenarios or end-to-end testing. The test modules can also act as a library of functions to use in the future.

When applications contain a lot of modules, a modular framework is suitable for testing.

Keyword Driven Framework

This framework is also known as table-driven testing because it uses a table format to define keywords or action words for each function that the tester needs to execute. It’s a user-friendly framework. Test Engineers can develop test scripts even with limited knowledge of automation tools and programming language.

Behavior Driven Development Framework (Cucumber Framework)

It is a testing framework which supports Behavior Driven Development (BDD). It allows the tester to define application behavior in plain English and simple grammar as defined in Gherkin language. The following are the components of the cucumber framework.

Feature Files: It is an entry point to the cucumber tests. Here, the tester describes the test cases in a descriptive language like English. Feature files are important because they serve as an automation test script as well as live documents. A feature file can contain one or many scenarios. The following is a sample feature file.

#Author: your.email@your.domain.com

#Keywords Summary:

#Feature: List of scenarios.

#Scenario: Business rule through list of steps with arguments.

#Given: Some precondition step

#When: Some key actions

#Then: To observe outcomes or validation

#And, But: To enumerate more Given, When, Then steps

#Scenario Outline: List of steps for data driven as an Examples and <placeholder>

#Examples: Container for s table

#Background: List of steps run before each of the scenarios

#””” (Doc Strings)

#| (Data Tables)

#@ (Tags/Labels): To group Scenarios

#<> (placeholder)


## (Comments)

#Sample Feature Definition Template


Feature: Title of your feature

I want to use this template for my feature file


  Scenario: Title of your scenario

Given I want to write a step with precondition

And some other precondition

When I complete action

    And some other action

And yet another action

Then I validate the outcomes

And check more outcomes


  Scenario Outline: Title of your scenario outline

Given I want to write a step with <name>

When I check for the <value> in step

Then I verify the <status> in step


   | name | value | status |

   | name1 | 5 | success |

   | name2 | 7 | Fail    |

Apart from these testers also use Linear Scripting Framework and Hybrid Testing Framework for Test Automation.

Step Definitions: A Step definition is a small piece of code with a set pattern. The pattern links the Step Definition to all the matching steps. Cucumber executes a Step according to Gherkin Steps.

Test Runner: The JUnit runner uses the JUnit Framework to run cucumber. It is an open-source unit testing framework for Java. It is useful for writing and running repeat/reusable test cases. It requires a single empty class with an annotation-


@CucumberOptions(features=”features”, glue = {“stepDefinitions”})

public class TestRunner {}

Also read – How to perform load testing on applications.

Best Practices for Creating an Effective Testing Framework

  • Integrate Appium and Selenium to cover mobile and web testing together.
  • Integrate REST Assured for API automation to ensure APIs are working as per set functionalities. It saves a great deal of time and resources.
  • Integrate Winium/AutoIt for testing standalone applications.
  • Integrate Cucumber for behaviour-driven development.
  • Use Page Object Model to create generic packages of common classes (codes) that can be used over all the test scripts. It helps to achieve reusability of codes.
  • Integrate JUnit to manage test cases and generate reports.
  • Integrate Maven or Jenkins to achieve continuous testing. Jenkins also helps to run the script for lengthy testing and generate extended reports delivered to all stakeholders. It is useful for tests that take hours to days to complete.

We specialize in business-specific test automation services. Drop us a word at hello@mantralabsglobal.com to streamline and accelerate your product/solution launch.


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Retention playbook for Insurance firms in the backdrop of financial crises

4 minutes read

Belonging to one of the oldest industries in the world, Insurance companies have weathered multiple calamities over the years and have proven themselves to be resilient entities that can truly stand the test of time. Today, however, the industry faces some of its toughest trials yet. Technology has fundamentally changed what it means to be an insurer and the cumulative effects of the pandemic coupled with a weak global economic output have impacted the industry in ways both good and bad.

Chart, line chart

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Source: Deloitte Services LP Economic Analysis

For instance, the U.S market recorded a sharp dip in GDP in the wake of the pandemic and it was expected that the economy would bounce back bringing with it a resurgent demand for all products (including insurance) across the board. It must be noted that the outlook toward insurance products changed as a result of the pandemic. Life insurance products were no longer an afterthought, although profitability in this segment declined over the years. Property-and-Casualty (P&C) insurance, especially motor insurance, continued to be a strong driver, while health insurance proved to be the fastest-growing segment with robust demand from different geographies

Simultaneously, the insurance industry finds itself on the cusp of an industry-wide shift as technology is starting to play a greater role in core operations. In particular, technologies such as AI, AR, and VR are being deployed extensively to retain customers amidst this technological and economic upheaval.

Double down on digital

For insurance firms, IT budgets were almost exclusively dedicated to maintaining legacy systems, but with the rise of InsurTech, it is imperative that firms start dedicating more of their budgets towards developing advanced capabilities such as predictive analytics, AI-driven offerings, etc. Insurance has long been an industry that makes extensive use of complex statistical and mathematical models to guide pricing and product development strategies. By incorporating the latest technological advances with the rich data they have accumulated over the years, insurance firms are poised to emerge stronger and more competitive than ever.

Using AI to curate a bespoke customer experience

Insurance has always been a low-margin affair and success in the business is primarily a function of selling the right products to the right people and reducing churn as much as possible. This is particularly important as customer retention is normally conceived as an afterthought in most industries, as evidenced in the following chart.

Chart, sunburst chart

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        Source: econconusltancy.com

AI-powered tools (even with narrow capabilities) can do wonders for the insurance industry at large. When architected in the right manner, they can be used to automate a bulk of the standardized and automated processes that insurance companies have. AI can be used to automate and accelerate claims, assess homeowner policies via drones, and facilitate richer customer experiences through sophisticated chatbots. Such advances have a domino effect of increasing CSAT scores, boosting retention rates, reducing CACs, and ultimately improving profitability by as much as 95%.

Crafting immersive products through AR/VR

Customer retention is largely a function of how good a product is, and how effective it is in solving the customers’ pain points. In the face of increasing commodification, insurance companies that go the extra mile to make the buying process more immersive and engaging can gain a definite edge over competitors.

Globally, companies are flocking to implement AR/VR into their customer engagement strategies as it allows them to better several aspects of the customer journey in one fell swoop. Relationship building, product visualization, and highly personalized products are some of the benefits that AR/VR confers to its wielders.  

By honoring the customer sentiments of today and applying a slick AR/VR-powered veneer over its existing product layer, insurance companies can cater to a younger audience (Gen Z) by educating them about insurance products and tailoring digital delivery experiences. This could pay off in the long run by building a large customer base that could be retained and served for a much longer period.

The way forward

The Insurance industry is undergoing a shift of tectonic proportions as an older generation makes way for a new and younger one that has little to no perceptions about the industry. By investing in next-generation technologies such as AR/VR, firms can build new products to capture this new market and catapult themselves to leadership positions simply by way of keeping up with the times.

We have already seen how AR is a potential game-changer for the insurance industry. It is only a matter of time before it becomes commonplace.


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