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From Mom & Pop to IPO: Revenue-Based Financing – The Superpower for Startups

Gone are the days when securing funding meant navigating a labyrinth of paperwork and traditional financial hurdles. A new breed of financial technology platforms is emerging, wielding the power of data to unlock growth for innovative startups. This article delves into the heart of these platforms, exploring the cutting-edge technologies that are fueling a financing revolution: Revenue-Based Financing (RBF).

Breaking the Funding Barrier

Early-stage companies often face a critical roadblock: securing capital. Traditional methods frequently demand a rock-solid credit history or collateral – luxuries many startups simply don’t have. RBF platforms offer a refreshing alternative, allowing businesses to access capital based on their projected future revenue streams. This empowers companies with high-growth potential to scale their operations without sacrificing ownership or drowning in debt.

The Powerhouse: Core Technologies

RBF platforms are more than just financial middlemen. They are evolving into intricate technological ecosystems that leverage sophisticated solutions to make informed funding decisions. Here’s a glimpse into the key technologies driving this transformation:

Fortifying the Foundation: Secure Data Infrastructure

Solid data infrastructure forms the backbone of RBF platforms. Secure cloud storage solutions ensure scalability and information security. Data pipelines seamlessly collect information from various sources, like accounting software, payment gateways, and CRM systems. Additionally, API integrations enable real-time access to financial data for a comprehensive view.

Fueling Decisions: Analytics and Machine Learning

At the heart of these platforms lies a powerful duo: data warehousing and machine learning (ML). Data warehouses consolidate information from various sources, providing a holistic picture of a company’s financial health and growth trajectory. Advanced ML algorithms then analyze historical data, customer behavior patterns, and market trends to predict a company’s future revenue with remarkable accuracy. Risk assessment engines, powered by this analysis, calculate the probability of successful repayment, allowing platforms to make informed funding decisions and establish appropriate terms.

Streamlining the Process: Automation and Security

Traditional financing processes are often time-consuming and cumbersome. RBF platforms leverage automation to streamline workflows. Automated underwriting analyzes data and generates funding offers swiftly, expediting capital access for startups. Secure digital contracts and e-signatures ensure clear communication of terms and accelerate the funding cycle. Furthermore, integration with secure payment gateways ensures efficient and transparent repayment collection.

The Evolving Landscape

The RBF technology landscape is constantly in flux. Emerging technologies like artificial intelligence (AI) and natural language processing (NLP) have the potential to further refine risk assessment and improve funding predictions. Additionally, blockchain technology could enhance data security and transparency within the platform.

Empowering Innovation

As data-driven RBF platforms reshape the startup funding landscape, a new era of growth beckons. By harnessing the power of these platforms, innovative startups can secure the capital needed to thrive in the ever-evolving business world.

Contact Mantra Labs today to learn more about our RBF platform digital transformation playbook and how we can help you achieve optimal performance

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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