Moovlee is a new radio cab service provider that currently operates in Coimbatore, Tamil Nadu. The platform is designed in a way that both customers and service providers benefit from it equally. Another benefit of Moovlee over current radio cab providers is that it does not have a ride time charge or surge prices. This is definitely a plus as getting stuck in a traffic jam is already a mood spoiler, leave alone paying extra for it.

What does Moovlee do for the Service Provider?

Like all Technologies Moovlee enables a service provider to get more customer with a real-time taxi booking through a mobile APP while keeping their brand name to ensure publicity. You as a service provider can track and manage your entire fleet of taxis from a single screen on your mobile device. No need to worry about numerous calls and payment hassles. This directly helps in increasing you efficiency and hence your revenues.

For rider

The simple layout of the mobile App enables the customer to choose a cab based on nearest location it is available at. Once you have all the options, you can then go ahead review the ride details such as customer rating, vehicle model and price per kilometer to ensure you get the best out of your money. The payment options that Moovlee offers are either Cash or Cards. You can rate your ride from 1 to 5 once you have completed your trip.

For Driver

Similar options are provided for the driver of the cabs too, they can show their status as online, once they have the App setup and can then accept/reject rides. If a driver does accept a ride then he can easily navigate to the pickup point to start the ride. The drivers also get to rate the passenger after the completion of the ride.

Mantra Labs provided services to Moovlee, we help them design their website as well as the official App, so that nothing comes in the way, of them serving you better. We look forward to providing such services that benefit you, in your day to day lives.

Please visit our website https://www.mantralabsglobal.com/services/ for more information on our services.

NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

By : Divyanjali Gupta

Published on Jul 24, 2025

Customer Experience CX Insurance NPI In Insurance

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

Forms → Uploads → Phone calls → Waiting
No real-time updates
No guidance after claim initiation
Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

To know what’s happening with their claim
To understand what’s expected of them
To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones.

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.

AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.

Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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