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Technologies to transform the vehicle insurance industry

The importance of Insurance cannot be understated, and it is essential for everyone. So, it should be available for the users easily.  The insurance companies are adopting digital transformation to alleviate the difficulties that insurants often face in the processing of their claims. Vehicle insurance industry is one of the most expensive insurance sectors, and as a result, many Insurtech companies are coming up with ideas to lower the overall expenses. Startups offering Insurtech services are revolutionizing the complete insurance process and developing solutions that create a level of transparency between the insurers and the clients.

Several technologies are now implemented for easing the vehicle insurance policies and claims.  Telematics is one of the most sought technologies that is being used by the auto insurers. It collects the driving details of the driver and creates a profile based on his driving patterns. It is an essential step as it helps to design a customized auto insurance policy and determine the premium. The vehicle owners pay only the premium that is designated for their respective policy and might escape the coverage costs. With continuous monitoring of the vehicles vitals and other details, they can be prompted about their pending servicing or send notification in case of rash driving or accident prone areas.

The anti-theft devices can also help the users to protect their vehicles again theft. If a user has pre-installed anti-theft devices like the steering wheel lock, alarms, immobilizer then it can lower his premium costs when he buys any car insurance policy. There is also ESC(electronic stability control) system that is capable of determining any abrupt pressure on the brake pads and prevents the accidents that can happen due to rolling over the wheels.

Technologies will keep transforming the auto insurance industry and make it economically efficient for insurers as well as insurants. The insurance products are now created smartly keeping in mind the requisites of both the parties.

The technologies around Insurtech services will be capable of doing the following:

    Prevent accidents by analyzing the real-time situations and sending prompts to the driver.

    Faster processing of insurance claims.

    Chatbots to provide immediate answers to customer queries.

    A one-size-fits-all model will be replaced by a customized solution tailored as per the requirements of the insurant.

    Applications that can help users to compare various policies and find the one that best suits them.

    Data collection to see the high-risk zones and simulating the program according to it. 

The relevance of Blockchain:

The blockchain is one blooming technology that can be implemented in any industry and insurance is no exception. Blockchain in car insurance can speed up the process of verifying claims based on pre-defined conditions and smart contracts. 

Impact of social media:

In today’s age if we do not count social media channels on our list, then it will be unfair. With each one of us being an avid social media user it serves as an excellent platform for customer related queries and complaints. Insurance providers need to be more responsible with their promises because of the impact of social media. They cannot turn away from providing an insurance cover as they have to maintain their brand loyalty and online presence.

These were few of the technologies that are impacting the auto insurance industry, and with the passage of time, it will become even more advanced. More and more applications are being introduced by insurance companies to ease the process of vehicle insurance. And the best part about them is that they are urging the people to drive safe and improve their driving habits. Yes, technology cannot put an end to the accidents, but it can surely alleviate them.


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Enhancing digital patient experience with healthcare chatbots

5 minutes read

Chatbots are fast emerging at the forefront of user engagement across industries. In 2021, healthcare is undoubtedly being touted as one of the most important industries due to the noticeable surge in demand amid the pandemic and its subsequent waves. The Global Healthcare Chatbots Market is expected to exceed over US$ 314.63 Million by 2024 at a CAGR of 20.58%.

Chatbots are being seen as those with high potential to revolutionize healthcare. They act as the perfect support system to agents on the floor by providing the first-step resolution to the customer, in terms of understanding intent and need, boost efficiency, and also improve the accuracy of symptom detection and ailment identification, preventive care, feedback procedures, claim filing and processing and more.

At the outset of the COVID-19 pandemic, digital tools in healthcare, most commonly chatbots, rose to the forefront of healthcare solutions. Providence St. Joseph Health, Mass General Brigham, Care Health Insurance (formerly Religare), and several other notable names built and rolled out artificial intelligence-based chatbots to help with diagnostics at the first stage before a human-human virtual contact, especially while differentiating between possible COVID-19 cases and other ailments. The CDC also hosts an AI-driven chatbot on its website to help screen for coronavirus infections. Similarly, the World Health Organization (WHO) partnered with a messaging app named Ratuken Viber, to develop an interactive chatbot for accurate information about COVID-19 in multiple languages. This allowed WHO to reach up to 1 billion people located anywhere in the world, at any time of the day, in their respective native languages.

For Care Health Insurance, Mantra Labs deployed their Conversational AI Chatbot with AR-based virtual support, called Hitee, trained to converse in multiple languages. This led to 10X interactions over the previous basic chatbot; 5X more conversions through Vanilla Web Experience; Drop-in Customer Queries over Voice Support by 20% among other benefits.

Artificial Intelligence’s role in the healthcare industry has been growing strength by strength over the years. According to the global tech market advisory firm ABI Research, AI spending in the healthcare and pharmaceutical industries is expected to increase from $463 million in 2019 to more than $2 billion over the next 5 years, healthtechmagazine.net has reported. 

Speaking of key features available on a healthcare chatbot, Anonymity; Monitoring; Personalization; collecting Physical vitals (including oxygenation, heart rhythm, body temperature) via mobile sensors; monitoring patient behavior via facial recognition; Real-time interaction; and Scalability, feature top of the list. 

However, while covering the wide gamut of a healthcare bot’s capabilities, it is trained on the following factors to come in handy on a business or human-need basis. Read on: 

Remote, Virtual Consults 

Chatbots were seen surging exponentially in the year 2016, however, the year 2020 and onwards brought back the possibility of adding on to healthcare bot capabilities as people continued to stay home amid the COVID-19 pandemic and subsequent lockdowns. Chatbots work as the frontline customer support for Quick Symptom Assessment where the intent is understood and a patient’s queries are answered, including connection with an agent for follow-up service, Booking an Appointment with doctors, and more. 

Mental Health Therapy

Even though anxiety, depression, and other mental health-related disorders and their subsequent awareness have been the talk around the world, even before the pandemic hit, the pandemic year, once again could be attributed to increased use of bots to seek support or a conversation to work through their anxiety and more amid trying times. The popular apps, Woebot and Wysa, both gained popularity and recognition during the previous months as a go-to Wellness Advisor. 

An AI Wellness Advisor can also take the form of a chatbot that sends regular reminders on meal and water consumption timings, nutrition charts including requisite consultation with nutritionists, lifestyle advice, and more. 

Patient Health Monitoring via wearables 

Wearable technologies like wearable heart monitors, Bluetooth-enabled scales, glucose monitors, skin patches, shoes, belts, or maternity care trackers promise to redefine assessment of health behaviors in a non-invasive manner and helps acquire, transmit, process, and store patient data, thereby making it a breeze for clinicians to retrieve it as and when they need it.

Remote patient monitoring devices also enable patients to share updates on their vitals and their environment from the convenience and comfort of home, a feature that’s gained higher popularity amid the pandemic.

A healthcare chatbot for healthcare has the capability to check existing insurance coverage, help file claims and track the status of claims. 

What’s in store for the future of chatbots in Healthcare? 

The three main areas where healthcare chatbots can be particularly useful include timely health diagnostics, patient engagement outside medical facilities, and mental health care. 

According to Gartner, conversational AI will supersede cloud and mobile as the most important imperative for the next ten years. 

“For AI to succeed in healthcare over the long-term, consumer comfort and confidence should be front and center. Leveraging AI behind the scenes or in supporting roles could collectively ease us into understanding its value without risking alienation,” reads a May 2021 Forbes article titled, The Doctor Is In: Three Predictions For The Future Of AI In Healthcare. 


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