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The Smart Clock – Mantra’s IoT Experiment.

IoT is emerging as a disruptive technology and is growing significantly, as consumers, businesses, and governments recognize the benefit of connecting inert devices to the internet.

With breakneck speed, the Internet of Things (IoT) has branched out of the B2B and industrial markets where its concept first took root and exploded into the consumer market in a major way. IoT extends beyond just “smart homes,” that can gather useful data and automate some of our everyday activities. It seems like almost every consumer device will be equipped with IoT connectivity. It joins sensors, devices, data and connectivity together to make the Internet a mesh of Things which can interact, exchange, act with intelligence and transfers data inside networks. Though it is still evolving but it’s promising and pragmatic applications are seen in all verticals, there are already a number of consumer products that use the IoT technology.

With companies joining this new epoch in technology, we also are building our “Smart Clock” (right now in prototype), which is inspired by Ingrein Clock (a kickstarted project).

For Quick Prototyping we started with readymade circuit boards Raspberry PI / Arduino / Particle.io,  including various sensors to have a fair idea about the components and modules required to build the final product . We also started minifying the board and breaking down the circuit to absolute components that are required in building Smart Clock. Before proceeding further let us know

  • What is Raspberry PI?
    It’s a mini computer with GPIO pins. The device is quite powerful and is able to run complete Operating Systems like Linux. It simplifies a lot of hardware and software specs altogether.
    We just need to connect any hardware module to the GPIO pins and then program Raspberry (in any language) though Python has a lot of libraries for raspberry.

The device will cost around 2-3K. One can get started using Raspberry PI soon.

  • What is Arduino?
    Arduino Board has a micro-controller and a set of digital and analog I/O pins to communicate with other hardware devices.
    Arduino is more hardware oriented since it does not come up with installed Operating System.Arduino also provides you its own programming development toolkit where you could submit your code and the software mounts the code to micro-controller. We do not have language choices here but one must know the basics of C++. We can turn this Arduino into any smart device we want to and we can use multiple sensors. Optimized-IMG_20160726_153747

While building this Smart Clock, we did couple of experiments on Raspberry PI and Arduino. For example, we face problem to check whether the meeting room is empty or not, for that we added PIR motion sensors to Raspberry PI and programmed it in Python.

The next task was to exchange data between Raspberry PI and server so one could get the status of the room from his mobile. We implemented Mqtt/Mosca for this (node.js). Now if there was any motion, the PI would send a message to the server and the same could be retrieved on the mobile. This was a simple exercise just to get started.

The next current task we are doing is trying to put minimal required components and sensors together to build a Smart Clock (expected to be changed). Optimized-IMG_20160726_154021

Mantra’s Smart Clock:
A smart clock could read your notification alerts and check other daily tasks.

Currently we have picked one feature that is the clock could tell whether someone from the family is about to arrive. For example at evening, if you are coming from office, as soon as you are near your home- around 200-400 metres away, the clock would notify about your incoming and hence someone at your home could start preparing beforehand whatever you want – food/snacks etc. The clock will be connected to internet and will come with an app that keeps pushing user state to the servers.IMG_20160726_153904

Smart Clock quick points:
– Connectivity: the clock will come with an app which will be used
to connect with clock using Bluetooth. The clock will be configured
using this app such as connecting it with internet and other basic
setttings.
– Currently we are only focusing on very few activities such as
notifying family members about activities such as notifying member is about to arrive ,
weather and app notifications

Prototype Technical Specification:

Connectivity: Bluetooth/Wifi
Sensors:          PIR motion detector
Board:             RaspberryPI/Arduino

The project is currently under progress. We are customizing the circuit board with lesser components, what are needed only.

For a complete updates on “Smart Clock” and other latest technology, approach Mantra Labs at hello@mantralabsglobal.com.

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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