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Tips for Designers To Tackle Layoffs 

The Layoff Season…

SAP Lab Laid off 300 employees. Ericsson to fire 8500 people. Headlines like these have become very common these days. Over 340 organizations have laid off more than 1.10 lakh people so far across the world. Not only humans but even robots were fired by Google recently. Meta, Amazon, Twitter, Zoom, and Microsoft are some of the major companies to join the layoff bandwagon. These big tech companies have large teams with multiple people with the same skill set. Over the past few weeks, dozens of them have frozen hiring and made significant cutbacks to eliminate redundant positions in departments like HR, marketing, and design. This has led to high competition for jobs in these areas and skill sets and a decrease in job opportunities.

The value of a designer is not always acknowledged, especially in these times of economic uncertainty where cost-cutting becomes a priority. This has also resulted in a cut in the budget for design departments, which leaves designers with fewer employment options. The assumption that design is a luxury rather than a necessity also hinders people from appreciating the worth of designers. This article discusses some tips for designers to tackle layoffs and AI-based solutions that can assist them to stay relevant in UI/UX design.

Automation and technology advancements have led to an increase in the use of design software and tools, making it possible for non-designers to create designs and perform tasks that human designers previously did. This has led to a decrease in the need for human designers in specific industries such as graphic design and website design, where the use of templates and pre-designed elements has become more prevalent.

Who benefits during the recession?

Contract or Freelance Designers

Companies may have less money to spend on design work, which can lead to fewer opportunities for designers. However, designers who are willing to work on a contract or freelance basis may still be able to find jobs, as companies may look to save money by hiring contractors or freelancers rather than full-time employees.

Additionally, designers with a diverse set of skills and the ability to adapt to changing market conditions may be more likely to find work during a recession.

User Experience Designers & Researchers 

UX designers and researchers may still be able to find work, as companies may be looking to improve their online presence and user experience to stay competitive which is why improving their digital products and services may become their key focus area. This can lead to an increase in demand for UX designers and researchers.

Business leaders may also cut costs by streamlining their products and services during these tough times, which can increase demand for user research to understand customer needs and preferences.

It’s crucial to remember that the job market is extremely dynamic and subject to rapid change during a recession, making it challenging to forecast how the demand for designers will change.

Essential Product Companies

Companies that build business-essential products may see an increase in demand, as companies and organizations look to cut costs by investing in more efficient and cost-effective products. These types of products may include items such as software, hardware, and equipment that help companies streamline operations and improve productivity. Additionally, companies that specialize in cost-cutting solutions, such as supply chain optimization or cost-saving consulting, may also see an uptick in business during a recession. It’s important to note that not all product-based companies will benefit during a recession, it will depend on the type of product they produce and the industry they operate in.

How to stay relevant in designing amidst this economic uncertainty?

# Focussing on Soft Skills

While technical expertise is crucial, employers don’t hire only people who possess those skills. The workforce continues to place a high priority on soft skills, also known as employability or transferable skills, which are frequently influenced more by personality than by education or training. The soft skills that may be most important in an uncertain job market for 2023 and beyond, include:

1. Critical thinking skills

Critical thinking involves being able to think creatively and strategically, identify problems, and come up with innovative solutions. These skills are highly transferable across different industries and roles, making them an asset for any team.

2. Communication skills

Effective communication helps in building positive relationships, resolving conflicts, and promoting understanding. Employers value individuals with strong communication skills as they can work effectively with others, and can represent the company positively. It involves both verbal and written communication, and the ability to listen actively.

3. Mental Flexibility

Mental flexibility, also known as cognitive flexibility, is the ability to adapt to new situations, to think outside the box, and consider different perspectives. Employers value individuals with this type of cognitive ability that allows people to adjust their thinking and behavior to changing circumstances. 

4. Teamwork Ability

Teamwork is important in any profession, regardless of the industry or role. Employers value individuals with strong teamwork skills as they can work effectively with others and can contribute to the success of the team and the organization. Teamwork ability is a key skill for achieving common goals, fostering creativity, and promoting a positive work environment.

5. Self Leadership

Employers value individuals with strong self-leadership skills as it involves setting goals, making plans and taking action to achieve those goals, and being self-motivated, self-disciplined, and accountable for one’s own actions.

# Learning AI-based Tools to stay competitive

According to the Global AI Survey, three in four businesses (75%) are either exploring or implementing AI and are increasingly recognizing AI’s potential to transform their operations and create new business opportunities. The survey also revealed that the adoption of AI is still in its early stages, with many businesses facing challenges such as a lack of skilled talent to use these tools, difficulty integrating AI with existing systems, and concerns about data privacy and security.

If there’s one thing that can give designers a competitive edge, it is the use of AI generative tools. AI generative tools are designed to assist designers in creating new designs, patterns, and layouts using machine learning algorithms. These tools can generate a wide range of options based on a set of input parameters, allowing designers to quickly explore different possibilities and find new inspiration.

1. Natural Language Generation Tools (NLG)

NLG tools use algorithms to generate text based on predefined rules or templates. These tools are commonly used for report generation, news article writing, and chatbot interactions. For example GPT-3, Wordsmith, Quill, Articoolo, Textio, etc.

2. Content Ideation Tools

These tools use AI to generate ideas for content topics based on keyword analysis, social media trends, and other data sources. They can help the sales and marketing team identify new topics and angles to explore. For example BuzzSumo, SEMrush, ContentIdeator, Clearscope, etc.

3. Video and Image Generation Tools

There are various AI tools available for image and video generation, which use deep learning algorithms and computer vision techniques to create realistic and engaging visual content—for example Midjourney, DALL-E, Adobe Sensei, Lumen5, etc.

4. Music and Sound Generation Tools

AI can analyze existing music to create new compositions or generate realistic sound effects for video and gaming applications. For example Amper Music, AIVA, Jukedeck, etc.

The Road Ahead:

It’s important to note that while these tools can save time and resources, they also have limitations. They may lack the creativity and nuance that comes with human-generated content, and there is a risk of producing low-quality or biased content if the data inputs or algorithms used are flawed. So a designer who is familiar with these tools will have a better understanding of how to work with them and may be more in demand by companies and clients looking to integrate AI into their design processes. Embrace these opportunities and be open to new ways of thinking.

Disclaimer: I am not an economist. Everything mentioned in this article is supported by extensive research and is not my personal view. I hope this article gives you some clarity and confidence heading into these uncertain economic times. 

About the Author: Unnathi is a UI/UX designer, currently working at Mantra Labs. She is passionate about research and has expertise in building digital systems that provide engaging experiences.

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How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

  • Prioritize leads using filters like policy type, value, or geography
  • Schedule follow-ups with integrated agent calendars
  • Utilize locators to look for nearby branch offices or partner physicians
  • Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims 

Sales apps centralize post-sale activities such as:

  • Tracking policy status, premium due date, and claims progress
  • Sending renewal reminders, greetings, and policy alerts in real-time
  • Accessing digital sales journeys and pre-filled forms.
  • Policy comparison, calculating premiums, and submitting documents digitally
  • Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

  • Securely co-browse documents with customers through proposals
  • Share product visualizations in real time
  • Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

  • On-demand access to training material
  • Commission dashboards and incentive monitoring
  • Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

  • Full application submission, from prospect to payment
  • Offline functionality in low-connectivity zones
  • Real-time needs analysis, quote generation, and e-signatures
  • Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

  • Import real-time health data from fitness trackers or health apps 
  • Offer hyper-personalized insurance suggestions based on lifestyle
  • Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

  • Secure Logins: Instant credential-based access without sign-up friction
  • Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
  • Frictionless Policy Issuance: Complete issuance post-payment and document verification
  • OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

  • User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
  • Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
  • Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
  • Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.

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