Try : Insurtech, Application Development

AgriTech(1)

Augmented Reality(21)

Clean Tech(9)

Customer Journey(17)

Design(45)

Solar Industry(8)

User Experience(68)

Edtech(10)

Events(34)

HR Tech(3)

Interviews(10)

Life@mantra(11)

Logistics(6)

Manufacturing(4)

Strategy(18)

Testing(9)

Android(48)

Backend(32)

Dev Ops(11)

Enterprise Solution(33)

Technology Modernization(9)

Frontend(29)

iOS(43)

Javascript(15)

AI in Insurance(41)

Insurtech(67)

Product Innovation(59)

Solutions(22)

E-health(12)

HealthTech(25)

mHealth(5)

Telehealth Care(4)

Telemedicine(5)

Artificial Intelligence(154)

Bitcoin(8)

Blockchain(19)

Cognitive Computing(8)

Computer Vision(8)

Data Science(23)

FinTech(51)

Banking(7)

Intelligent Automation(27)

Machine Learning(48)

Natural Language Processing(14)

expand Menu Filters

Why use NEXT.JS?

By :

Web development starts with index.html. The major components of web development are HTML, CSS, and Javascript(JS). HTML is used to interact with users, CSS is used for styling HTML elements and Javascript is to run the process in the background.

With JS, we can create/read/update/delete HTML elements. React is an open-source JS framework library that can be used to implement component-based development where the entire website is split into small components(JSX) like building blocks for re-usability, processes based upon life-cycle events, easy maintenance, etc. React will convert components into plain JS to render components in the browser.


Source: https://developer.ibm.com/tutorials/wa-react-intro/

Client Side Rendering:

Client Side Rendering(CSR) is a mechanism in which the JSX render mechanism is completely run at the browser level. Virtual dom is the mechanism created by React which will be handled in the system memory before it renders in the actual dom. So the mechanism will process the following steps,

  1. React source will be built from actual source code for better performance. The Built source code will be placed on the server.
  2. When a client requests the server, then the entire source will be downloaded from the server and cached in the browser.
  3. On every user interaction other than the backend server request, every page render will happen on the browser as client-side rendering.
  4. Libraries used for routing and state management are being handled at the client level.

Server Side Rendering


Server Side Rendering 

Server Side Rendering(SSR) will serve the website with ready-to-be-rendered HTML on the browser. So when there is a request to the server, the component will be rendered on the server side and it will give the data to the browser to render on the web page. It will reduce half of browser performance as it is being handled on the server. So the lifecycle of ssr will be like this,

  1. The server will be ready to serve pre-rendered HTML content from React component.
  2. The client sends a request to the server.
  3. On every request, the server will render components and give the HTML-rendered page as a response along with JSON data and required JS files.
  4. On the browser side, non-interactive content which is plain HTML will be shown to the client as the initial phase, and after that hydration will happen with the existing rendered page to make it interactive by the client.

CSR vs SSR

  • SSR servers pre-render HTML that will support fast loading on the client browser. And also it will reduce usage of system memory as most of it is handled on the server.
  • Let’s consider a scenario where a page has to display and before that, we need to collect details from the backend server. In that case, SSR has a high hand compared to CSR. SSR will make a call through VPC in its private subnet and collect the required details from the backend server. So the data communication time will be reduced, and the page will be rendered on the server and shared with the client.
  • When it comes to a simple website with minimal data processing, CSR will have higher performance as all the libraries, CSS and HTML are already cached in the system. It will quickly render on the virtual dom and present to the client.

Search Engine Optimization

Most organizations come to SSR mechanism only because of high support for SEO. Search engines like Google will crawl through the website to collect the details. So when the user searches on the website, it will appear in the list. SEO works the same for both CSR and SSR. But it will help to improve the other web performance vital metrics such as page load time etc and also increase the web rankings.

Security

When it comes to CSR, all the secured details will be sent from the backend and it will be used to perform follow-up operations. Those operations can be controlled with SSR to give a rendered page by keeping secret data in the server.

How to find CSR or SSR:

Checking whether the website is CSR or SSR can be done by viewing the website source. If it is SSR, then the source will have the rendered pages. If it is CSR then the page will have a simple body just like below,

If the page is rendered with SSR, then we can see the complete rendered HTML page in the source. To view the source, we can either right-click on the website and choose view source option or add the view source key before the website like,

Why Next.JS?

Next.JS is a structured framework that builds for SSR and keeps React as its core. It gives support to routing, image optimization, font optimization, etc., as default. Next.JS is an open-source framework that acts as a middle layer to connect the client and server.

Nest.Js

With Next.JS, the team can build a fully performant web application and configure web applications as per the business requirements. The features supported by the Next.JS team

Kickstart on Next.JS

With the latest Node environment, kickstarting any framework/library has become very easy. The steps go like this,

  1. Install NodeJS.
  2. Open the command prompt and navigate to the respective folder location where we want to create a setup for the Next.JS project and one command is all it takes to kickstart on Next.JS. In the following command, it will create next.js-blog folder.
  1. Navigate to next.js-blog using the command, 
  1. Start the development using the following command and it will open the URL localhost:3000 in the browser.

Micro-frontend

Micro-frontend is the mechanism that will help us to develop an entire application into multiple pieces. So the team can be divided and work on their module without disturbing other modules.

Some of the key benefits of micro-frontend,

  • Technology Agnostic
    • Not completely depend on any framework/library/technology. Based on the system requirements, we can wisely choose to align with the system
  • Isolate module
    • Team can develop their particular module instead of having a dependency on the entire website. So the development, testing, and deployment can be taken at their convenience.
    • One major issue that we’ll face is to avoid duplication. So the components have to be moved to a common module and have to be used everywhere etc. CSS duplication can be avoided with complete tailwind CSS integration. So a decision has to be made on every part of the development for the integration of shared pieces on every module.
  • Testing
    • Testing will be easy as we isolate modules. So the regression testing process will occupy less time for the testers. Building automation testing will be very easy as we’re developing only for a particular module.

Conclusion

Like many developers advised, it all goes with business requirements. Carefully consider all the business requirements before making major decisions on the technical architecture such as choosing SSR or CSR micro-frontend or monolithic or micro-frontend etc. One extra thing is to keep everything aggregated. Even if the business requirements change, we can reduce the amount of time for the migration.

About the Author: Naren is working as a Senior Technical Lead at Mantra Labs. He is interested in creating good architecture and enjoys learning at every step.

Cancel

Knowledge thats worth delivered in your inbox

NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

Cancel

Knowledge thats worth delivered in your inbox

Loading More Posts ...
Go Top
ml floating chatbot