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Post the Sale – How Insurers can Maximise the Customer Lifetime Value

I got into a minor accident recently and was not sure if I wanted to file a claim or simply inform the insurance company. So I called up this executive of a hot-shot new-age insurance start-up who couldn’t solve my query. A few follow-ups and irritating calls later, I finally had a resolution. That experience […]

Why Insurance should take back control of the ‘funnel’ with a Lead Management Solution

While every organization manages their ‘sales funnel’ differently, they must all address the arduous task of handling leads competently. In the Insurance business, generating quality leads is proving to be a tough assignment for older agents, as their collective numbers dwindle down —  as more business is being transacted online, creating a complex web of […]

How are Medical Images shared among Healthcare Enterprises

For the modern healthcare organisation, extending better patient care across the service continuum involves — new challenges that surround sharing information over a distributed network. Effectively sharing patient information remains a challenge, while an inability to access these records in a time-sensitive manner results in re-imaging and re-testing the patients — affecting both ‘time-to-treatment’ and […]

How can Artificial Intelligence settle Insurance Claims in five minutes?

Originally published on medium.com If you’ve ever been in the position of having to file an insurance claim, you would agree that it isn’t the most pleasant experience that you’ve likely ever encountered. In fact, according to J.D. Power’s 2018 Insurance Customer Satisfaction Study, managing time expectations is the key driver of satisfaction — meaning, a prompt claim settlement is […]

Google I/O 2019 Key Takeaways

Innovation in the Open: Google I/O, an annual developer conference organized by the executive team has a similar format to that of  Google Developer Day. I/O 2019, the annual smorgasbord of all things Android, unveiled the long-awaited highlights of Android Q Beta 3, a Wear OS ‘Tiles’ and Pixel 3a impressions. Launch of Pixel 3a […]

How to perform load testing on applications

All websites and applications, and I mean all, once delivered to the client — needs to be proven for performance standards. Performance or benchmark testing is an always ongoing function of software quality assurance that extends throughout the life cycle of the project. To build standards into the architecture of a system — the stability […]

How chatbots are changing the digital Indian

Chatbots have come a long way – from a hyped technology under the AI umbrella to a direct-to-consumer product, that has incessantly penetrated the tech-enabled services we use today. While the adoption of chatbots is still in its infancy, the proliferation and mushroomed effect it has had so far is remarkable. Most of us, are […]

Upping Your UX Game With Better Design Principles

There is no ‘good’ or ‘bad’ in design. But, there are right choices that you can make to strike the right balance. The right choices always revolve around the balancing of elements and how to go about incorporating them into your design. Design is largely intrinsic, something that depends on how you look at it.Utilizing […]

Intelligent Claims Automation Is Reshaping Malaysia’s Insurance Sector

Malaysia, drawn by its strong economic growth, expanding middle-class income and rising insurance penetration levels, is witnessing a new era of innovation – with AI leading the charge in bringing new and intelligent technologies to the mass-market.   According to Bank Negara, the country’s regulator of banks and insurers, life insurance penetration rate stood at […]

Better dense shape detection in live imagery with RetinaNet

Convolutional neural networks have come a long way in conveniently identifying objects in images and videos. There are many networks like VGG19, ResNet, YOLO, SSD, RCNN, DensepathNet, DualNet, Xception, Inception, PolyNet, MobileNet and many more have evolved over time. They have been used in such practical purposes as detection of availability of space in the […]

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