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IoT World is getting trendier and fashionable with these Latest trends

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Let your treadmill pass on the data to your wearable hand devices that could be read on your smart phone with visual and analytics. Or how about you casting your mobile to Office projector while all are having their evening snacks and enjoying live cricket?

Let’s see what are the latest trends in IOT.

Welcome to Connected World!

Research experts like Gartner Say 8.4 Billion Connected “Things” Will Be in Use in 2017, Up 31 Percent From 2016. On the other hand, firms like Intel predicts that there would 200 million connected devices by 2020. With such a rapid growth startups and big firms are keen in observing the space. So, here we bring on the latest trends shaping the world of IoT [ Internet of things].

An Increase in Miniscule Products

Products like sensors and cameras may be little in existence, but the power they hold makes them sustainable in the long run. Smart homes, Smart cars, climate control, home security are some of the aspects that need these sensors and devices. In future, we may see them as default items in IoT world, but for now, they are the stepping stone and would create an impact in IoT domain.

Evolution of IoT Squares 

A very peculiar case of IoT is that the Amazon Prime video cannot be cast via Google Chormecast, the user needs to purchase Amazon Firestick if he must enable casting. With such a wide range of hardware and software list, users can’t be loyal to just one firm. Hence the need for gateways that allow software’s, hardware, apps, devices of various vendors to connect, interact and communicate without the need to change it.

These markets would not only help the users but the firms who want to want to automate their legacy equipment. They could just tap into industrial drivers, hubs, data visualization, monitoring and data mapping modules and reap the benefits.

Let the Data Do the Talking

Big Data is not an emerging trend anymore, but a default technology adopted by most of the businesses. However using Big data with IoT cloud could help many firms in making an informed decision. Just for example an insurtech firm could gather the driving behavior and pattern of his customer using sensors and could design a customized policy that suits his needs.

IoT Analytics is an upcoming trend, and many of the start-ups are eager to provide the optimum solution to other businesses.

Integrate IoT with Machine Learning

Machine learning is another emerging trend that experts are confident would change the future. But its benefits could be manifold if it’s integrated with IoT. Mantra’s innovative solution XAVI is the best example here. Just imagine you entering the home after a long tiring day and wished someone could switch on your lights tv and air conditioner. XAVI is a genie that allows you to do so with your voice or through a mobile app. As you get comfortable on your sofa, you could issue a command to list all English movie to be aired in next 15 minutes, and in no time, you could have an exclusive list of it on your tv screen. For more features click here.

It would also help firms in gathering data of individual usage patterns and would assist them in building more cognitive technology.

Security the Major Opportunity

With every new technology first question posed is – Is it safe? While many people believe interconnection could make systems more vulnerable to attacks, the opportunists believe it as a space to explore and come with a more robust solution to keep devices and data protected.

Read this article as well to get more insights on IOT

 

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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