PHP frameworks make development faster. Among various frameworks, Laravel & Yii are two widely used frameworks. Recent releases are Laravel 5.4 & Yii2, we have analyzed the functioning of both these frameworks from the developer’s point of view.

Requirements

Yii is used by programmers for developing web portals and much more. The latest version Yii2 requires PHP5.4 or higher versions.
Laravel is designed for the purpose of building high-end web applications. Laravel 5.4 will be functioning only on PHP 5.6.4 or higher end versions.
Laravel Requires OpenSSL Extension, Mbstring Extension, Tokenizer Extension also.

Extensions

Both Frameworks offering various kinds of useful extensions. Programmers can find many valuable extensions in these frameworks. Laravel has a various number of user contributed / commercial extensions compared to Yii2. It has various kind of extensions providing different scopes in functionality which is ahead of Yii.

Object Relational Mapping

Yii2 Framework feature data access objects, Doctrine2 through plugins and Active Record Pattern. Laravel Also provides the same.

The object relational mapping (ORM ) of Laravel is Eloquent and Yii is Active Record.

Security

Yii2 and Laravel5.4 both have more security features related to authentication, authorization, SQL injections, CSRF coupled with the core code. Whereas Laravel provides these security measures with several extension packages.

Performance

When it comes to the performance of these two frameworks Yii is considerably fast when we compare with Laravel. Laravel5.4 takes 2ms as application startup time whereas Yii2 startup time is1ms.
Also, Yii has a wonderful caching system and supports DB based page, Memcache, XCache, segment caching and APC. While in Laravel cache necessities include Database, Memcached, and Redis.

Templating Engine

Laravel5.4 Using blade templating, which is simple yet powerful templating engine where you can use plain PHP code into views unlike other PHP templating engines. Blade view files are stored in .blade.php file extension. Vue.js javascript frameworks can be used for Laravel.
Yii doesn’t use any third party templating system by default. Still, Twig Or Smarty Template Engines can be used.

Conclusion

The selection of framework is clearly based on project requirements, Yii overtakes Laravel in some aspects like security and fast performance. Programmers should use the Laravel framework to avoid coding flaws.

Both these frameworks have their own pros and cons but Laravel and Yii both are excellent frameworks to work on.

NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

By : Divyanjali Gupta

Published on Jul 24, 2025

Customer Experience CX Insurance NPI In Insurance

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

Forms → Uploads → Phone calls → Waiting
No real-time updates
No guidance after claim initiation
Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

To know what’s happening with their claim
To understand what’s expected of them
To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones.

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.

AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.

Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

Loading More Posts