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Laravel vs Zend – Features You Need to Know Before You Start

Developing Web applications can be a time intensive and complicated process as it involves delivering unique user experiences over browsers and smartphones. However, it can be streamlined by using PHP framework to create simple and rapid agile applications. This is usually doable due to the reuse of generic modules or components, and the convenience that comes with a unified structural foundation.
A PHP framework also helps to achieve application scalability and simplify maintenance, ensuring compliance with the most important development standards.
Other than that, to achieve economies of scale, your top most priority must be to develop high quality apps with optimal use of resources. PHP frameworks helps you to concentrate on those specific tasks that result in the creation of sustainable and flawless code. But the question lies which framework should you use to create your web apps?
For one of our clients, we did a POC on some of the widely used frameworks of PHP, to see which framework is best recommended for the e-commerce business solution.
We have taken the top two most widely used members of PHP framework family – Laravel 5 and Zend 2.0, and tried to evaluate how they stack up against each other and which one is best to use.
The five questions which were answered during POC of the two frameworks are:
1. Do we have high performance template engine support present?
2. SQL injection attacks and cross-site scripting (XSS) prevention?
3. Cookie Information management?
4. Caching system that loads your web applications extremely fast?
5. Authentication support that is facilitated via RBAC (Role Based Access Control)?

For our client we did a small exercise and answered above 5 questions.

 

Zend Laravel
Zend Framework, which provides a number of ready-to-use components to improve your application’s security. It uses a blade template engine to speed up compiling tasks, and users can include latest features so easily. Laravel has its own light-weight templating engine called “Blade”.
Zend Framework offers an Escaper component to escape output and defend from XSS and may be vulnerable to SQL injection attacks. Client-side cross-site scripting protection (xss) is there, Laravel’s {{}} syntax will automatically escape any HTML entities passed along via a view variable. Laravel’s Eloquent ORM uses PDO parameter binding to avoid SQL injection. Parameter binding ensures that malicious users can’t pass in query data which could modify the query’s intent.
Has a built in authentication support that is facilitated via RBAC (Role Based Access Control). RBAC is present here
We can add Caching system that loads your web applications extremely fast Caching system that loads your web applications extremely fast is present by default.
We can do Cookie Information management in Zend All cookies created by the Laravel framework are encrypted and signed with an authentication code

 

Adding to the comparison that is in table-1, we evaluated some more points in Laravel vs Zend 2.0.:

COMPARISON TABLE

Features Laravel Zend
Memory Recommended 1 Gb 512 Mb
Template Language Accounts for Blade in Addition to Php, Smarty and Twig Does not account for Blade in addition to Php, Smarty and Twig
Development Principles Test-driven development, No repetition, Configuration over convention Configuration over convention
Released Version 5.0 2.0
Programming Paradigm Functional, Event Driven, Object Orientated Event Driven, Object Orientated
Scripting Language Support Php & Amp; Javascript Php
Front End Php Php & Javascript
Client/Server Code Reuse Model View Controller, Template Language, Web Services Model View Controller
Data Storage Berkeley Db, Relational Db, File System Relational Db, File System
Library File Size 17Mb 8Mb
Api Comprehensibility 5 star 3 star
Implementation Flexibility 55% 45%
Community Feedback 5 Star 4 Star
Ease of Use 5 Star 3 Star
Uncompressed Size 2Mb 9Mb
Maven Support No Yes
Resource File Processing Yes No
Partial Classes Yes No
Javascript Library included No Yes
Requests Per Second 100 1000
Modules/Extensions/Plug-Ins 8000 9999
Easy to Configure Yes No
Xss Yes No
Cloud Platform Support Google App Engine, Amazon Ec2, Fortrabbit, Pagoda Box, Digital Ocean, Heroku, Linode, Openshift Windows Azure, Amazon Ec2, Heroku, Openshift
Email Protocol Smtp, Imap, Pop3, Mailgun, Mandrill Imap, Pop3, Smtp
Design Pattern Active-Record, Model-View-Controller, Dependency Injection, Observer, Singleton, Facade, Event-Driven, Mtv Dependency Injection, Model-View-Controller, Event-Driven, Data Mapper, Singleton, Active-Record
Database Sqlite, Mysql, Postgresql, Redis, Microsoft Bi Microsoft Bi, Mysql, Postgresql, Mariadb, Sqlite, Ibm Db2, Oracle, Mongodb

 

Considering the success criteria like raboust/stability/scalability/security etc. in top 2 tables, it is clear that Laravel stands better than Zend.

In case, you any queries on Laravel vs Zend, feel free to approach us on hello@mantralabsglobal.com, our developers are here to clear confusions and it might be a good choice based on your business and technical needs.

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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