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Building an Edtech Startup: Essential Tech Capabilities

The 21st century has seen a sweeping transformation in the education sector, driven primarily by technology. While established companies are leveraging legacy modernization strategies to upgrade their existing systems and meet the current user expectations, startups are harnessing innovative technologies to deliver an enhanced customer experience to their users. As per HolonIQ, the global edtech market, valued at about $227 billion in 2020, is predicted to burgeon to a whopping $404 billion by 2025. Such staggering growth signifies not just a shift in education dynamics but also burgeoning opportunities for innovators and entrepreneurs aiming to redefine learning.

What is an Edtech Company?

An edtech, or educational technology company, stands at the intersection of education and technology. It harnesses the power of modern tech to enhance, streamline, and democratize the educational experience. Be it primary schooling, tertiary education, or corporate training, ed-tech solutions have permeated every segment, making learning more accessible, interactive, and efficient.

Laying the Groundwork: Setting Up an Edtech Platform

Creating an ed-tech platform is akin to building a vast ecosystem where each component has a unique role. Let’s delve deeper into some of these fundamental steps:

Learning Portal Development

The heart of an ed-tech startup is its learning portal, the digital space where knowledge is disseminated. A well-designed portal is intuitive, user-friendly, and adaptive.

  • How it Works: Think of this portal as a digital school. Just as a school has classrooms, a library, and a playground, the portal offers courses, resources, forums, and interactive tools.
  • Features: Key features may include a dashboard, course listings, progress trackers, and communication tools. More advanced platforms may integrate AI-driven recommendations, VR classrooms, or AR-based tools.
  • Examples & Tech Used: Platforms like Coursera and Udemy are stellar examples. They leverage tech stacks that include React for frontend development, Node.js for backend processes, and cloud services like AWS or Azure for scalability and data storage.
  • Optimizations: The portal must be optimized for various devices, ensuring seamless access on PCs, tablets, and smartphones. Speed optimization is crucial, as slow-loading pages can deter users.
  • Challenges & Solutions: One major challenge is ensuring data security, especially with increasing cyber threats. Solutions include robust encryption, two-factor authentication, and regular security audits.

Course Creation and Curation

Content is king in the edtech realm. However, creating high-quality, engaging, and diverse content is a herculean task.

  • Nature of Content: Courses can range from video lectures and eBooks to interactive quizzes and hands-on projects.
  • Tech Involved: AI plays a pivotal role here. For instance, AI-driven tools can help in content personalization, while software like Adobe Premiere Pro or Final Cut Pro is essential for video editing. For interactive content, tools like Articulate Storyline or Adobe Captivate are popular choices.
  • Examples: Khan Academy is renowned for its vast array of video content. They use a mix of animation software and e-learning authoring tools to create engaging lessons.
  • Challenges & Solutions: Ensuring content remains updated and relevant is a challenge. AI can assist by analyzing user feedback and performance metrics to highlight areas needing revision.

Management Systems

Behind the scenes of any edtech platform is a sophisticated management system that ensures smooth operations.

  • Functionality: This involves everything from user registration and course enrollment to payment processing and data analytics. It’s the administrative backbone of the platform.
  • Tech Involved: Enterprise Resource Planning (ERP) systems are commonly used. Platforms like SAP or Oracle offer comprehensive solutions. For more edtech-specific needs, Learning Management Systems (LMS) like Blackboard or Canvas are prevalent.
  • Challenges & Solutions: Integration can be challenging, especially when incorporating third-party tools or platforms. Using APIs and ensuring they’re updated can help alleviate integration issues.

For startups dreaming of launching the next big edtech platform, having the right tech partner is crucial. With rich experience in developing tech solutions across sectors, Mantra Labs can be the architect of your edtech vision. From designing intuitive UI/UX to integrating cutting-edge tech tools, Mantra Labs offers end-to-end support, ensuring your edtech platform isn’t just another website but an immersive learning experience.

Edtech Platforms

One such exemplary platform is “Mindspark” by Educational Initiatives (Ei) India, a testament to how technology can be leveraged to create a transformative learning experience. Let’s break down this success story:

Mindspark isn’t just an online learning platform; it’s an “adaptive self-learning platform.” This distinction means that the platform doesn’t just deliver content but adapts it according to the learner’s requirements. It ensures that a student weak in algebra but strong in geometry isn’t forced through the same learning path as others.

Mantra Labs, with its technological expertise, played a pivotal role in bringing this vision to life. Here’s a deep dive into the tech stack:

  • Backend Development with PHP
  • Frontend Development with Angular 7
  • Mobile Application with React Native
  • Database Management with MySQL

Key Features

  • Adaptive Learning Paths: As students interact with the platform, Mindspark adapts, offering customized challenges and resources.
  • Cross-Platform Availability: Whether on a laptop, tablet, or smartphone, Mindspark ensures learners can access content anywhere, anytime.
  • Real-Time Feedback: Instant feedback helps students understand their mistakes and rectify them immediately, promoting active learning.

Outcome

Mindspark, with its potent combination of educational insights and cutting-edge tech, has set a new standard in the edtech arena. Its success underscores the importance of a tailored learning approach and the role technology plays in achieving it.

The edtech landscape is brimming with potential. With the right idea, the right tech capabilities, and the right partner in Mantra Labs, transforming the world of education is not just a possibility but a palpable reality. As the lines between traditional and digital education blur, now is the time to ride the edtech wave and make a lasting impact.

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NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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