How Smart Technology in the USA is Improving Efficiency in Healthcare

Published on Apr 8, 2024

Smart technology in healthcare marks is set to make a significant improvement in patient care. In the US, advancements in digital health technologies such as AI, the Internet of Things (IoT), telehealth, and wearable devices are already revolutionizing how healthcare providers approach diagnosis, treatment, and patient management.

According to recent studies, medical errors are the third leading cause of death in the United States causing up to 251,000 deaths annually. Thankfully, these digital health trends will diminish human errors, enhance the quality of care, streamline operations, reduce costs, and improve access to healthcare services across the population.

As the healthcare industry embraces these exciting innovations, understanding the role and impact of smart technology is essential in every area, from audiology and eye care to dental and diagnostics.

The Role of Smart Technology in Healthcare

Hospitals worldwide are suffering from staff shortages and lack of treatment access. Advanced digital tools and systems will tackle these issues by leveraging data, connectivity, and automation to improve healthcare delivery and, ultimately, patient outcomes. These technologies have various applications, from electronic health records and telemedicine to wearables and AI-powered diagnostic tools. Thanks to the power of these innovations we’re about to see a more equitable society with personalized, efficient, and effective healthcare for all.

Telehealth and telemedicine

The rise of telehealth and telemedicine has been one of the most significant shifts in healthcare delivery, especially during the pandemic. Patients can receive medical consultations and follow-up care remotely, significantly expanding access to healthcare services, particularly for individuals in rural or underserved areas.

Wearable health monitoring devices

Wearables such as fitness trackers, glucose monitors, and smartwatches enable continuous monitoring of health metrics in real-time. These devices are typically worn by people with chronic diseases and studies show that 30% of hospital visits by patients with common conditions are unnecessary. Luckily, ongoing monitoring can alert healthcare providers to potential health issues before they become serious, allowing for proactive management of chronic conditions and overall health without overwhelming hospitals.

Artificial intelligence and machine learning

AI in healthcare offers exceptional precision in diagnostics, treatment plan development, and even in predicting patient outcomes. The benefits of AI in healthcare include analyzing vast amounts of data to identify patterns and insights that would be difficult for humans to discern, leading to more accurate diagnoses and personalized treatment plans.

Blockchain in healthcare

Blockchain technology enhances the security, privacy, and efficiency of health data exchange. Providing secure records of transactions, blockchain can facilitate a transparent and reliable exchange of medical information among healthcare providers, payers, and patients.

Electronic health records

Fast and accurate data access has transformed how patient records are stored, accessed, and used across the healthcare system. By digitizing these records, healthcare providers no longer have to waste time sourcing and authenticating patient information, facilitating better-informed decision-making and more coordinated care.

Benefits of Smart Technology in Healthcare

Thanks to smart technology, the world is becoming more advanced in many areas – including the healthcare industry. Patients and healthcare workers alike can enjoy a multitude of benefits, including efficient and effective medical services. With improved patient care and optimized everyday operations, these benefits lead to significant cost savings and increased satisfaction overall.

Fast, efficient operations

AI in healthcare provides better administrative and clinical processes, reducing the time and resources typically required for routine tasks. Electronic health records, for example, have eliminated paper documentation, making patient data easily accessible and shareable among healthcare professionals. The automation of scheduling, billing, and inventory management also reduces administrative strain, giving medical staff more time to focus more on patient care. Another way healthcare providers can minimize costs and maximize efficiency is by monitoring overall equipment effectiveness. OEE assesses the effectiveness of medical equipment and technologies, ensuring they are available, reliable, and performing at their optimal capacity. By monitoring and improving OEE, healthcare facilities can reduce equipment downtime, enhance patient care, decrease delays in diagnosis or treatment, and ensure a higher return on investment in medical technology.

Improved patient care and satisfaction

Access to healthcare is something that the world has struggled with for decades. But thanks to telehealth services and wearable health monitoring devices, providers can now give personalized patient care outside of traditional clinical settings. Quality of care, increased patient engagement and satisfaction are some benefits of AI in healthcare, providing patients with greater control over their health and well-being. While trained human healthcare workers offer excellent services, smart technology can greatly enhance them. AI-driven diagnostics and treatment produce high-degree precision and personalization, leading to better health outcomes.

Reduced healthcare costs

One of the barriers to receiving correct, quality healthcare is finances. Luckily, smart technology is significantly reducing healthcare costs in many ways. For instance, telehealth decreases the need for in-person visits, saving money for healthcare providers and patients. Predictive analytics and real-time health monitoring can prevent costly emergency interventions by identifying potential health issues before they escalate. Plus, AI and machine learning optimize resource allocation, ensuring that healthcare services are delivered more cost-effectively.

Improved accuracy in diagnostics

Traditionally, coming to an official diagnosis can take a long time due to inspecting data and cross-examinations. Sometimes, this can lead to inaccuracies or late diagnosis with little room for treatment. Fortunately, AI in healthcare and machine learning algorithms can easily analyze large amounts of medical data with incredible accuracy and speed, outperforming the usual methods we use to identify diseases and predict outcomes. For instance, AI algorithms can more accurately interpret imaging results, leading to earlier and more precise diagnoses of conditions like cancer, cardiovascular diseases, and neurological disorders. Using this accurate data, healthcare providers can plan personalized treatments and provide better overall patient care.

Challenges and Considerations

While smart technology in healthcare brings many advantages, it also presents some challenges. Privacy and security concerns are critical, as the increased digitization of health information raises the risk of data breaches. Ensuring the equitable distribution of these technologies is crucial to avoid widening the health disparity gap. But, there’s a need for comprehensive training for healthcare professionals to adapt to these new technologies effectively. Overcoming these barriers requires thoughtful policy-making, strong security measures, and ongoing education.

Optimizing Healthcare

As digital trends suggest, smart technology will boost efficiency in the USA by improving every area of healthcare, from diagnostics to disease prevention. Despite challenges, the potential benefits are vast and exciting. To learn more about smart technology in healthcare and other industries, speak to our professional team at Mantra Labs for more information today.

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

Prioritize leads using filters like policy type, value, or geography
Schedule follow-ups with integrated agent calendars
Utilize locators to look for nearby branch offices or partner physicians
Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims

Sales apps centralize post-sale activities such as:

Tracking policy status, premium due date, and claims progress
Sending renewal reminders, greetings, and policy alerts in real-time
Accessing digital sales journeys and pre-filled forms.
Policy comparison, calculating premiums, and submitting documents digitally
Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

Securely co-browse documents with customers through proposals
Share product visualizations in real time
Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

On-demand access to training material
Commission dashboards and incentive monitoring
Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

Full application submission, from prospect to payment
Offline functionality in low-connectivity zones
Real-time needs analysis, quote generation, and e-signatures
Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

Import real-time health data from fitness trackers or health apps
Offer hyper-personalized insurance suggestions based on lifestyle
Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

Secure Logins: Instant credential-based access without sign-up friction
Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
Frictionless Policy Issuance: Complete issuance post-payment and document verification
OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.