Mobile App Development Trends & Tools 2018

Published on Dec 27, 2017

Updated on Apr 17, 2020

The year 2017 proved to be one of the best times to invest in Mobile app development. Enterprises have now realized that mobile apps are now a necessity. A Smartphone is a very best way to meet customer demands and increase sales. In the year 2017, the projected rise is 254 billion free downloaded apps, up from 57.33 billion in 2012, which proves mobile development is one of the most actively growing sectors in the industry. The key players are Google apps, social media, lifestyle and gaming apps. Large companies (retailers, banks, hospitality, etc.) are using mobile applications for branding, increasing customer engagement, direct marketing, etc., while small and midsize businesses are also following the mobile trend and creating their own apps.

Internet of Things (IoT) and Wearable Apps

The idea of a smart home, smart cities, industrial IoT, automotive industry, smart health, and smart retail is growing. From healthcare to education and smart homes to smart offices, IoT apps will gradually start becoming mainstream in 2017. Though it might take some more time for IoT to fully take off, it is here to stay. Apple watch apps are already booming and will continue growing. Google has also released Android Things to increase IoT adoption. As we see an increase in demand for connected things, apps will be required for smart devices other than smartphones, and developers will have to keep innovating to meet diverse needs. Analysts predict that IoT will grow from $157.05 billion in 2016 to $661.74 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 33.3%. This directly impacts the mobile app trends as IoT devices are controlled by smartphones.

Accelerated Mobile Pages

Since Google introduced the AMP project, page loading on mobile devices is accelerated. With AMP, you now see the quick loading of web pages on your mobile. Besides this awesome function, Google has declared that it will provide an isolated search index for the mobile web. From an SEO point of view, this step transforms all mobile app development approaches.

Accelerated Mobile Pages will help web apps to load more quickly on all mobile devices, reducing bounce rate. This change will also help publishers increase visibility to their ads and create a boom in the number of visitors.

Mobile Payments

Customers engaged in online shopping through Mobile Applications have been using Internet banking or Credit/ Debit cards to make payments. But with the introduction of Apple Pay and Google Wallet, customers are gradually shifting to m-commerce. It will be a good way for companies to harvest data and provide in-depth analysis of clients. As well as being a more comfortable payment option for customers.

Augmented Reality/Virtual Reality Apps

In 2017 AR and VR will start to go beyond entertainment and gaming. We saw the growth trend driven by consumer and business demand for new technologies last year. Both AR and VR possess huge potential when it comes to transforming a diverse range of industry sectors. The market for enterprise Augmented Reality will primarily be driven by industries such as retail, healthcare, engineering and real estate. Virtual Reality technologies will be more focused on the game and events sphere.

On-Demand Apps

On-demand applications are now very popular. They make our lives easier and more convenient, and we can use them from anywhere.

Enterprise Apps and BYOD

More and more organizations embrace the “Bring Your Own Device” model, we are going to see an upsurge in demand for hybrid enterprise apps. 72% of organizations have already started investing in BYOD for employees in some way or the other. In 2017 more than half of the world’s employers will require BYOD. Hybrid apps are known to run in the app form but are essentially mobile websites. This helps reduce the cost and speed the mobile app development process.

Cloud-based Apps

Mobile App Developers are designing more cloud driven mobile apps. With increasing use of cloud technology, it has become much quicker and easier to get data without impacting on your internal phone memory. With Dropbox, Google Drive and various other cloud apps, more and more mobile apps will be cloud driven. Cloud-based mobile apps are especially attractive for enterprises as they would largely alleviate the data security issues inherent in BYOD (Bring Your Own Device).

Android Instant Apps

Native apps that function like websites can attract more people with their convenience. Android Instant Apps don’t require installation all borders are removed from app and website. You can have all the advantages of your app within your site, with only one click. Run Android apps as seamlessly as loading a web page and save space on your smartphone, no unwanted app downloading

Application Security

The security of a smartphone is more crucial than ever because of the amount of personal user data it contains.Apps with built-in security features can make a large difference in the app space. More developers will be adopting the use of this platform, providing better UX with more security features. With this new programming language, we’ll begin to see more secure apps in the market. Mobile App Developers will be working harder than ever to ensure that every app they design comes with a safety guarantee in 2018.

Machine learning, Artificial Intelligence, and Chatbots

Customised, conversational commerce and chatting with online shoppers are highly lucrative for any business. Apps are increasingly learning about their user’s preferences. Sounds intelligent, but it is way more than that. There is something about playing with their heartstrings. It is emotional quotients of applications being upgraded by sheer bot observation! All off you know such amazing AI apps: Prisma, Siri, Google Now. We are expecting much more in 2017 keeping the AI mobile application development trend intact.

Lazy loading

Another great trend that we should expect in the upcoming year is related to the lazy loading technology. The thing is that the images that load for too long prevent the user from opening the whole article. It takes time to load the page, and users leave not willing to spend too much time on the page waiting. As a result, the bounce rate grows, and the conversion rates drop. So, to prevent this, technology gurus have decided to implement the lazy loading which basically means that images only load when their turn on the page comes. Otherwise, they do not overload the page.

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

Prioritize leads using filters like policy type, value, or geography
Schedule follow-ups with integrated agent calendars
Utilize locators to look for nearby branch offices or partner physicians
Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims

Sales apps centralize post-sale activities such as:

Tracking policy status, premium due date, and claims progress
Sending renewal reminders, greetings, and policy alerts in real-time
Accessing digital sales journeys and pre-filled forms.
Policy comparison, calculating premiums, and submitting documents digitally
Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

Securely co-browse documents with customers through proposals
Share product visualizations in real time
Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

On-demand access to training material
Commission dashboards and incentive monitoring
Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

Full application submission, from prospect to payment
Offline functionality in low-connectivity zones
Real-time needs analysis, quote generation, and e-signatures
Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

Import real-time health data from fitness trackers or health apps
Offer hyper-personalized insurance suggestions based on lifestyle
Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

Secure Logins: Instant credential-based access without sign-up friction
Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
Frictionless Policy Issuance: Complete issuance post-payment and document verification
OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.