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HealthTech 101: How are Healthcare Technologies Reinventing Patient Care

4 minutes, 58 seconds read

Technological advancements and innovations are disrupting the healthcare industry. Smart health monitoring systems, apps, wearables and handheld devices are already in use. The prevailing Covid-19 pandemic has created an urgency to adopt digital. Healthcare technologies will cover many more conditions than before. Dr. John Halamka, President, Mayo Clinic Platform expects more than 60% of healthcare services to go virtual

This revolution in healthcare is not discretionary. This is the need of time. Currently, segregating meaningful data collected through various sources like medical records, wearables, apps, etc. is a challenge. But very soon, HealthTech will evolve across the globe. With Cloud, AI and advanced data analytics, patients and healthcare institutions will be able to access and utilize the right information in a fraction of seconds.

Let’s delve deeper into the new healthcare technologies that will disrupt patient care.

1. Telehealth

Telehealth corresponds to the accessibility of health services and information over the internet and telecommunication. Telehealth care allows remote or long-distance patient care through clinician contact, consultations, reminders, monitoring, and remote admissions. Simply put, telehealth care is the virtualization of most of the physical interactions between doctors and patients. 

Today, HealthTech underpins telehealth, as it enables robotic surgeries through remote access, physical therapy via remote monitoring instruments, home monitoring and live feeds, and video telephony. 

Recent advancements in AI and cloud-based technologies are enhancing remote healthcare experiences for patients. Solutions like chatbots, voice interfaces, and augmented reality are making digital experiences more intuitive for users.

Advancements in TeleHealth

2. Interoperability

To deliver informed and better care, healthcare organizations need to access patient health information over a distributed network. However, due to prevailing privacy regulations and lack of standardization in healthcare institutions, necessary information is still not available when required. That’s why interoperability has become a crucial aspect of HealthTech. 

Interoperability is the ability to exchange, interpret, use, and annotate patients’ health information including medical reports, images (X-rays, CT Scans, Radiographs, etc.) and treatment information through secure communication channels.

Health data standardization is necessary to ensure interoperability. So far, many different standards development organizations (SDOs) create, update, and maintain health data standards. For example, the Interoperability Standards Advisory (ISA) is one of the institutions that define interoperability standards and implementation specifications for the industry to fulfill specific clinical health IT interoperability needs. DICOM (Digital Imaging and Communications in Medicine) is one of the methods of medical image sharing. Using the DICOM system, health management professionals, physicians, and radiologists access medical images in a secure distributed environment.

[Related: Medical Image Management: DICOM Images Sharing Process]

However, to create an ecosystem of connected healthcare services, information needs to be available on the cloud and in a uniform format. There are three levels of interoperability:

  1. Foundational: Here, one system can share information with the other. The receiving system cannot interpret the information but can acknowledge the receipt.
  2. Structural: Here, the receiving system can interpret and use the information but cannot modify it.
  3. Semantic: Here, both the sender and receiver can interpret, use, and annotate the information. Semantic interoperability is the most desirable system in today’s time.

Interoperability across healthcare service providers can also reduce the time and cost of lab tests. For instance, many health checkups are valid for about a year. In case of emergencies, instead of advising patients tests, medical professionals can access previous test information and start procedures — reducing the overall treatment time.

3. Biomedical Computing

Biomedical computing is the application of computer science in medicine. It involves medical data management, medical imaging systems, developing advanced user interfaces for medical professionals, remote monitoring systems, medical diagnosis, scientific visualizations, and other computer-aided medical solutions.

The advanced application of biomedical computing involves using machine learning models for cancer detection and grading, predictive biomarkers and accelerating drug discovery processes. For example, Seg3D, a volume segmentation & processing tool allows segmentation, contouring to plan complex surgeries.

Seg3D - biomedical computing software

4. Health Forecasting

The right information is important for delivering care, products, and services to people in need. Today, many devices generate health data — home assistants, fitness bands, health and sleep trackers, diabetes monitors, and other ailment specific apps. However, predicting a condition and preparing for it requires reliable data and appropriate analytical tools. 

Extreme events test the efficiency of a healthcare system. Not all traditional techniques (e.g. analytics models that rely on historical data) can be applied to forecasting future conditions. The HealthTech systems call for probabilistic health forecasting methods to prepare institutions with information, finance, resources, drugs, equipment, and staff to serve any unforeseen event with the least possible lag.

The Future of Healthcare Technologies

Technologies like Augmented Reality, Virtual Reality, AI, Machine Learning will play a crucial role in transforming patient experience as well as augmenting skills and education of future doctors. For example, Cleveland Clinic at Case Western Reserve University is already using AR to train human anatomy and surgery through 3D human models.

HealthTech in India will soon control patient care over traditional OPD services. Although critical medical surgeries will still require the dexterity of medical professionals, patient support and routine consultations will be accomplished through telehealth services. This will also make health services available in remote areas where setting up and managing a full-fledged hospital facility is not feasible. 

To know about how healthcare industry is bringing hospitals to a customer’s doorstep, watch our webinar on Digital Health Beyond COVID-19.


Mantra Labs has been helping diagnostic and healthcare organizations like Manipal Hospitals, Suraksha Diagnostics in developing holistic patient management systems. We’ve also helped healthcare technology firms like PathomIQ in developing machine learning models for AI-based cancer detection segmentation and classification.

For your specific requirement, please feel free to write to us at hello@mantralabsglobal.com


Common FAQs

What is HealthTech?

HealthTech or Healthcare Technology is the application of knowledge and skills to solve a health problem and improve quality of life. It involves devices, medicines, vaccines, procedures and systems. WHO.

What is Telehealth?

Telehealth is making healthcare services and information available to the public through the internet and telecommunications. It involves online or video consultations, remote monitoring, reminders to take medicine, remote mental health therapy, patient support, SOS alerts and more.

What is interoperability in healthcare?

Interoperability corresponds to healthcare systems working together irrespective of geographical location. For example, medical images sharing via DICOM; guided permission to share patient data across clinics, labs, hospitals, and pharmacies.

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Enhancing digital patient experience with healthcare chatbots

5 minutes read

Chatbots are fast emerging at the forefront of user engagement across industries. In 2021, healthcare is undoubtedly being touted as one of the most important industries due to the noticeable surge in demand amid the pandemic and its subsequent waves. The Global Healthcare Chatbots Market is expected to exceed over US$ 314.63 Million by 2024 at a CAGR of 20.58%.

Chatbots are being seen as those with high potential to revolutionize healthcare. They act as the perfect support system to agents on the floor by providing the first-step resolution to the customer, in terms of understanding intent and need, boost efficiency, and also improve the accuracy of symptom detection and ailment identification, preventive care, feedback procedures, claim filing and processing and more.

At the outset of the COVID-19 pandemic, digital tools in healthcare, most commonly chatbots, rose to the forefront of healthcare solutions. Providence St. Joseph Health, Mass General Brigham, Care Health Insurance (formerly Religare), and several other notable names built and rolled out artificial intelligence-based chatbots to help with diagnostics at the first stage before a human-human virtual contact, especially while differentiating between possible COVID-19 cases and other ailments. The CDC also hosts an AI-driven chatbot on its website to help screen for coronavirus infections. Similarly, the World Health Organization (WHO) partnered with a messaging app named Ratuken Viber, to develop an interactive chatbot for accurate information about COVID-19 in multiple languages. This allowed WHO to reach up to 1 billion people located anywhere in the world, at any time of the day, in their respective native languages.

For Care Health Insurance, Mantra Labs deployed their Conversational AI Chatbot with AR-based virtual support, called Hitee, trained to converse in multiple languages. This led to 10X interactions over the previous basic chatbot; 5X more conversions through Vanilla Web Experience; Drop-in Customer Queries over Voice Support by 20% among other benefits.

Artificial Intelligence’s role in the healthcare industry has been growing strength by strength over the years. According to the global tech market advisory firm ABI Research, AI spending in the healthcare and pharmaceutical industries is expected to increase from $463 million in 2019 to more than $2 billion over the next 5 years, healthtechmagazine.net has reported. 

Speaking of key features available on a healthcare chatbot, Anonymity; Monitoring; Personalization; collecting Physical vitals (including oxygenation, heart rhythm, body temperature) via mobile sensors; monitoring patient behavior via facial recognition; Real-time interaction; and Scalability, feature top of the list. 

However, while covering the wide gamut of a healthcare bot’s capabilities, it is trained on the following factors to come in handy on a business or human-need basis. Read on: 

Remote, Virtual Consults 

Chatbots were seen surging exponentially in the year 2016, however, the year 2020 and onwards brought back the possibility of adding on to healthcare bot capabilities as people continued to stay home amid the COVID-19 pandemic and subsequent lockdowns. Chatbots work as the frontline customer support for Quick Symptom Assessment where the intent is understood and a patient’s queries are answered, including connection with an agent for follow-up service, Booking an Appointment with doctors, and more. 

Mental Health Therapy

Even though anxiety, depression, and other mental health-related disorders and their subsequent awareness have been the talk around the world, even before the pandemic hit, the pandemic year, once again could be attributed to increased use of bots to seek support or a conversation to work through their anxiety and more amid trying times. The popular apps, Woebot and Wysa, both gained popularity and recognition during the previous months as a go-to Wellness Advisor. 

An AI Wellness Advisor can also take the form of a chatbot that sends regular reminders on meal and water consumption timings, nutrition charts including requisite consultation with nutritionists, lifestyle advice, and more. 

Patient Health Monitoring via wearables 

Wearable technologies like wearable heart monitors, Bluetooth-enabled scales, glucose monitors, skin patches, shoes, belts, or maternity care trackers promise to redefine assessment of health behaviors in a non-invasive manner and helps acquire, transmit, process, and store patient data, thereby making it a breeze for clinicians to retrieve it as and when they need it.

Remote patient monitoring devices also enable patients to share updates on their vitals and their environment from the convenience and comfort of home, a feature that’s gained higher popularity amid the pandemic.

A healthcare chatbot for healthcare has the capability to check existing insurance coverage, help file claims and track the status of claims. 

What’s in store for the future of chatbots in Healthcare? 

The three main areas where healthcare chatbots can be particularly useful include timely health diagnostics, patient engagement outside medical facilities, and mental health care. 

According to Gartner, conversational AI will supersede cloud and mobile as the most important imperative for the next ten years. 

“For AI to succeed in healthcare over the long-term, consumer comfort and confidence should be front and center. Leveraging AI behind the scenes or in supporting roles could collectively ease us into understanding its value without risking alienation,” reads a May 2021 Forbes article titled, The Doctor Is In: Three Predictions For The Future Of AI In Healthcare. 

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