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HealthTech 101: How are Healthcare Technologies Reinventing Patient Care

4 minutes, 58 seconds read

Technological advancements and innovations are disrupting the healthcare industry. Smart health monitoring systems, apps, wearables and handheld devices are already in use. The prevailing Covid-19 pandemic has created an urgency to adopt digital. Healthcare technologies will cover many more conditions than before. Dr. John Halamka, President, Mayo Clinic Platform expects more than 60% of healthcare services to go virtual

This revolution in healthcare is not discretionary. This is the need of time. Currently, segregating meaningful data collected through various sources like medical records, wearables, apps, etc. is a challenge. But very soon, HealthTech will evolve across the globe. With Cloud, AI and advanced data analytics, patients and healthcare institutions will be able to access and utilize the right information in a fraction of seconds.

Let’s delve deeper into the new healthcare technologies that will disrupt patient care.

1. Telehealth

Telehealth corresponds to the accessibility of health services and information over the internet and telecommunication. Telehealth care allows remote or long-distance patient care through clinician contact, consultations, reminders, monitoring, and remote admissions. Simply put, telehealth care is the virtualization of most of the physical interactions between doctors and patients. 

Today, HealthTech underpins telehealth, as it enables robotic surgeries through remote access, physical therapy via remote monitoring instruments, home monitoring and live feeds, and video telephony. 

Recent advancements in AI and cloud-based technologies are enhancing remote healthcare experiences for patients. Solutions like chatbots, voice interfaces, and augmented reality are making digital experiences more intuitive for users.

Advancements in TeleHealth

2. Interoperability

To deliver informed and better care, healthcare organizations need to access patient health information over a distributed network. However, due to prevailing privacy regulations and lack of standardization in healthcare institutions, necessary information is still not available when required. That’s why interoperability has become a crucial aspect of HealthTech. 

Interoperability is the ability to exchange, interpret, use, and annotate patients’ health information including medical reports, images (X-rays, CT Scans, Radiographs, etc.) and treatment information through secure communication channels.

Health data standardization is necessary to ensure interoperability. So far, many different standards development organizations (SDOs) create, update, and maintain health data standards. For example, the Interoperability Standards Advisory (ISA) is one of the institutions that define interoperability standards and implementation specifications for the industry to fulfill specific clinical health IT interoperability needs. DICOM (Digital Imaging and Communications in Medicine) is one of the methods of medical image sharing. Using the DICOM system, health management professionals, physicians, and radiologists access medical images in a secure distributed environment.

[Related: Medical Image Management: DICOM Images Sharing Process]

However, to create an ecosystem of connected healthcare services, information needs to be available on the cloud and in a uniform format. There are three levels of interoperability:

  1. Foundational: Here, one system can share information with the other. The receiving system cannot interpret the information but can acknowledge the receipt.
  2. Structural: Here, the receiving system can interpret and use the information but cannot modify it.
  3. Semantic: Here, both the sender and receiver can interpret, use, and annotate the information. Semantic interoperability is the most desirable system in today’s time.

Interoperability across healthcare service providers can also reduce the time and cost of lab tests. For instance, many health checkups are valid for about a year. In case of emergencies, instead of advising patients tests, medical professionals can access previous test information and start procedures — reducing the overall treatment time.

3. Biomedical Computing

Biomedical computing is the application of computer science in medicine. It involves medical data management, medical imaging systems, developing advanced user interfaces for medical professionals, remote monitoring systems, medical diagnosis, scientific visualizations, and other computer-aided medical solutions.

The advanced application of biomedical computing involves using machine learning models for cancer detection and grading, predictive biomarkers and accelerating drug discovery processes. For example, Seg3D, a volume segmentation & processing tool allows segmentation, contouring to plan complex surgeries.

Seg3D - biomedical computing software

4. Health Forecasting

The right information is important for delivering care, products, and services to people in need. Today, many devices generate health data — home assistants, fitness bands, health and sleep trackers, diabetes monitors, and other ailment specific apps. However, predicting a condition and preparing for it requires reliable data and appropriate analytical tools. 

Extreme events test the efficiency of a healthcare system. Not all traditional techniques (e.g. analytics models that rely on historical data) can be applied to forecasting future conditions. The HealthTech systems call for probabilistic health forecasting methods to prepare institutions with information, finance, resources, drugs, equipment, and staff to serve any unforeseen event with the least possible lag.

The Future of Healthcare Technologies

Technologies like Augmented Reality, Virtual Reality, AI, Machine Learning will play a crucial role in transforming patient experience as well as augmenting skills and education of future doctors. For example, Cleveland Clinic at Case Western Reserve University is already using AR to train human anatomy and surgery through 3D human models.

HealthTech in India will soon control patient care over traditional OPD services. Although critical medical surgeries will still require the dexterity of medical professionals, patient support and routine consultations will be accomplished through telehealth services. This will also make health services available in remote areas where setting up and managing a full-fledged hospital facility is not feasible. 

To know about how healthcare industry is bringing hospitals to a customer’s doorstep, watch our webinar on Digital Health Beyond COVID-19.


Mantra Labs has been helping diagnostic and healthcare organizations like Manipal Hospitals, Suraksha Diagnostics in developing holistic patient management systems. We’ve also helped healthcare technology firms like PathomIQ in developing machine learning models for AI-based cancer detection segmentation and classification.

For your specific requirement, please feel free to write to us at hello@mantralabsglobal.com


Common FAQs

What is HealthTech?

HealthTech or Healthcare Technology is the application of knowledge and skills to solve a health problem and improve quality of life. It involves devices, medicines, vaccines, procedures and systems. WHO.

What is Telehealth?

Telehealth is making healthcare services and information available to the public through the internet and telecommunications. It involves online or video consultations, remote monitoring, reminders to take medicine, remote mental health therapy, patient support, SOS alerts and more.

What is interoperability in healthcare?

Interoperability corresponds to healthcare systems working together irrespective of geographical location. For example, medical images sharing via DICOM; guided permission to share patient data across clinics, labs, hospitals, and pharmacies.

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How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

  • Prioritize leads using filters like policy type, value, or geography
  • Schedule follow-ups with integrated agent calendars
  • Utilize locators to look for nearby branch offices or partner physicians
  • Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims 

Sales apps centralize post-sale activities such as:

  • Tracking policy status, premium due date, and claims progress
  • Sending renewal reminders, greetings, and policy alerts in real-time
  • Accessing digital sales journeys and pre-filled forms.
  • Policy comparison, calculating premiums, and submitting documents digitally
  • Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

  • Securely co-browse documents with customers through proposals
  • Share product visualizations in real time
  • Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

  • On-demand access to training material
  • Commission dashboards and incentive monitoring
  • Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

  • Full application submission, from prospect to payment
  • Offline functionality in low-connectivity zones
  • Real-time needs analysis, quote generation, and e-signatures
  • Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

  • Import real-time health data from fitness trackers or health apps 
  • Offer hyper-personalized insurance suggestions based on lifestyle
  • Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

  • Secure Logins: Instant credential-based access without sign-up friction
  • Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
  • Frictionless Policy Issuance: Complete issuance post-payment and document verification
  • OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

  • User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
  • Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
  • Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
  • Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.

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