Try : Insurtech, Application Development

AgriTech(1)

Augmented Reality(21)

Clean Tech(9)

Customer Journey(17)

Design(45)

Solar Industry(8)

User Experience(68)

Edtech(10)

Events(34)

HR Tech(3)

Interviews(10)

Life@mantra(11)

Logistics(6)

Manufacturing(4)

Strategy(18)

Testing(9)

Android(48)

Backend(32)

Dev Ops(11)

Enterprise Solution(33)

Technology Modernization(9)

Frontend(29)

iOS(43)

Javascript(15)

AI in Insurance(41)

Insurtech(67)

Product Innovation(59)

Solutions(22)

E-health(12)

HealthTech(25)

mHealth(5)

Telehealth Care(4)

Telemedicine(5)

Artificial Intelligence(154)

Bitcoin(8)

Blockchain(19)

Cognitive Computing(8)

Computer Vision(8)

Data Science(23)

FinTech(51)

Banking(7)

Intelligent Automation(27)

Machine Learning(48)

Natural Language Processing(14)

expand Menu Filters

Implementing a Clean Architecture with Nest.JS

4 minutes read

This article is for enthusiasts who strive to write clean, scalable, and more importantly refactorable code. It will give an idea about how Nest.JS can help us write clean code and what underlying architecture it uses.

Implementing a clean architecture with Nest.JS will require us to first comprehend what this framework is and how it works.

What is Nest.JS?

Nest or Nest.JS is a framework for building efficient, scalable Node.js applications (server-side) built with TypeScript. It uses Express or Fastify and allows a level of abstraction to enable developers to use an ample amount of modules (third-party) within their code.

Let’s dig deeper into what is this clean architecture all about. 

Well, you all might have used or at least heard of MVC architecture. MVC stands for Model, View, Controller. The idea behind this is to separate our project structure into 3 different sections.

1. Model: It will contain the Object file which maps with Relation/Documents in the DB.

2. Controller: It is the request handler and is responsible for the business logic implementation and all the data manipulation.

3. View: This part will contain files that are concerned with the displaying of the data, either HTML files or some templating engine files.

To create a model, we need some kind of ORM/ODM tool/module/library to build it with. For instance, if you directly use the module, let’s say ‘sequelize’, and then use the same to implement login in your controller and make your core business logic dependent upon the ‘sequelize’. Now, down the line, let’s say after 10 years, there is a better tool in the market that you want to use, but as soon as you replace sequelize with it, you will have to change lots of lines of code to prevent it from breaking. Also, you’ll have to test all the features once again to check if it’s deployed successfully or not which may waste valuable time and resource as well. To overcome this challenge, we can use the last principle of SOLID which is the Dependency Inversion Principle, and a technique called dependency injection to avoid such a mess.

Still confused? Let me explain in detail.

So, what Dependency Inversion Principle says in simple words is, you create your core business logic and then build dependency around it. In other words, free your core logic and business rules from any kind of dependency and modify the outer layers in such a way that they are dependent on your core logic instead of your logic dependent on this. That’s what clean architecture is. It takes out the dependency from your core business logic and builds the system around it in such a way that they seem to be dependent on it rather than it being dependent on them.

Let’s try to understand this with the below diagram.

Source: Clean Architecture Cone 

You can see that we have divided our architecture into 4 layers:

1. Entities: At its core, entities are the models(Enterprise rules) that define your enterprise rules and tell what the application is about. This layer will hardly change over time and is usually abstract and not accessible directly. For eg., every application has a ‘user’. What all fields the user should store, their types, and relations with other entities will comprise an Entity.

2. Use cases: It tells us how can we implement the enterprise rules. Let’s take the example of the user again. Now we know what data to be operated upon, the use case tells us how to operate upon this data, like the user will have a password that needs to be encrypted, the user needs to be created, and the password can be changed at any given point of time, etc.

3. Controllers/Gateways: These are channels that help us to implement the use cases using external tools and libraries using dependency injection.

4. External Tools: All the tools and libraries we use to build our logic will come under this layer eg. ORM, Emailer, Encryption, etc.

The tools we use will be depending upon how we channel them to use cases and in turn, use cases will depend upon the entities which is the core of our business. This way we have inverted the dependency from outwards to inwards. That’s what the Dependency Inversion Principal of SOLID implies.

Okay, by now, you got the gist of Nest.JS and understood how clean architecture works. Now the question arises, how these two are related?  

Let’s try to understand what are the 3 building blocks of Nest.JS and what each of them does.

  1. Modules: Nest.JS is structured in such a way that we can treat each feature as a module. For eg., anything which is linked with the User such as models, controllers, DTOs, interfaces, etc., can be separated as a module. A module has a controller and a bunch of providers which are injectible functionalities like services, orm, emailer, etc.
  1. Controllers: Controllers in Nest.JS are interfaces between the network and your logic. They are used to handle requests and return responses to the client side of the application (for example, call to the API).
  1. Providers (Services): Providers are injectable services/functionalities which we can inject into controllers and other providers to provide flexibility and extra functionality. They abstract any form of complexity and logic.

To summarize,

  • We have controllers that act as interfaces (3rd layer of clean architecture)
  • We have providers which can be injected to provide functionality (4th layer of clean architecture: DB, Devices, etc.)
  • We can also create services and repositories to define our use case (2nd Layer)
  • We can define our entities using DB providers (1st Layer)

Conclusion:

Nest.JS is a powerful Node.JS framework and the most well-known typescript available today. Now that you’ve got the lowdown on this framework, you must be wondering if we can use it to build a project structure with a clean architecture. Well, the answer is -Yes! Absolutely. How? I’ll explain in the next series of this article. 

Till then, Stay tuned!

About the Author:

Junaid Bhat is currently working as a Tech Lead in Mantra Labs. He is a tech enthusiast striving to become a better engineer every day by following industry standards and aligned towards a more structured approach to problem-solving. 


Read our latest blog: Golang-Beego Framework and its Applications

Cancel

Knowledge thats worth delivered in your inbox

NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

  • Forms → Uploads → Phone calls → Waiting
  • No real-time updates
  • No guidance after claim initiation
  • Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

  • To know what’s happening with their claim
  • To understand what’s expected of them
  • To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

Image Source: NPS Prism

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones. 

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

  • Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.
  • AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.
  • Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

Cancel

Knowledge thats worth delivered in your inbox

Loading More Posts ...
Go Top
ml floating chatbot