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The 5 hidden problems for Insurtech

For Insurance giants, the marketplace is changing. For young insurtechs trying to displace these giants and keen on disrupting the landscape altogether; the next big market is becoming plain and obvious: Millenials and the generations that will follow them.

A new wave of AI-driven technologies is making subtle changes to the way young people are re-thinking the whole “Why do I need insurance again?” decision.

Millennials —  are most likely to purchase insurance through an app with a few taps on their smartphones — are driving less frequently than previous generations — thereby creating a market for lower cost, pay-per-mile auto insurance. 

Yet, despite the proclivity of this demographic to stay away from ownership (and, with that, the need for coverage), they do own assets that they want insured. Insurtech is well poised above all else, to satisfy their unique coverage needs.

A majority of the World’s insurance purchases are done physically (in-person), while only a small portion of sales comes from either the web or mobile – yes, even in 2019 and for the foreseeable future, that remains true.

The Hidden Problems of Insurtech


The ‘Insurtech’ model can be broken down into — those that operate at the broker-level, those that offer insurance services/products or product-level, and those that have a hybrid approach (such as peer-to-peer insurtech) that has an insurance product with a strongly linked brokerage aspect to it. Here is a look at the challenges that surround young companies operating in these models.

#1 Partnerships are stark & sparse


For existing incumbents, the advantage is obvious — seize on the hype created by insurtech upstarts, who are capturing previously untapped audiences towards new & innovative products. 

Also, read – Top Innovative Insurance Products of 2019

Large insurers will even venture into setting up their own start-ups; or invest in new technologies within their own business.  However, despite the mutual benefit-for-all reasoning behind partnerships, these are spread thin across most regions.

Without the support of a large insurer or two, insurtechs will find it hard to manage the unit economics of the policies they sell; which brings to question the sustainability of this model for scaling.

#2 Innovation beyond downstream distribution


Insurtechs that have either chosen not to partner/ not managed to attract the right partnership with large insurers — arguably face greater challenges. Most of the insurtech-startup funding pool has moved into distribution, and rightfully so.

Distribution has brought about long-awaited changes to delivering new products and customer experiences — aspects of the business that Insurance giants consistently struggle to produce in.

Insurance, however, has four fundamental units: the underwriting of insurance, claims servicing, regulatory overhead, and distribution (actual selling).

As these insurtechs grow, the looming question remains: how will they manage the other parts of insurance, if all the money has gone into refining one stream?. For example, are they sufficiently capable of handling claims and underwriting as the business scales? These questions are yet to be answered, and the models are yet to be proven.

#3 Frequent changes to the legal & regulatory framework


“Not all insurtech businesses qualify as insurance companies” since they depend on the type and extent of the services provided. A regulatory distinction is essential to separate them — without which a reliable guarantee cannot be given to customers in the event of a loss.

Legal and regulatory commitments change with region and country, hence insurtechs are typically unsuitable for covering potentially large losses. 

#4 Attitudes of the next generation


Younger generations are less likely than previous ones to pay heed to the importance of insurance. They simply do not see it as an important financial instrument. These challenges have plagued the industry for several decades, and insurtechs will have to assume this challenge for themselves as well. At its core, insurance is a hard product to sell, no matter how good the package looks.

Technology in insurance and advancements to customer experiences are making the furthest inroads, the industry has ever seen. Yet, low insurance penetration levels are still an indicator of how difficult it is for insurtechs to find adoption among the masses.

#5 Intelligent Customer-Experiences


Thanks to Big Tech (like Google, Amazon, Apple, etc.) — customer experience has evolved rapidly. Digital products and services are now highly customisable and can be delivered at a high quality consistently. Yet, it has taken until now for the same to slowly seep into insurance. Sensing a huge opportunity, Big Tech has started moving into the insurance on-demand space, which has forced the larger insurers to adapt quickly. 

Insurtechs, who are by-default product- and tech- first, tend to fare better than their much larger counterparts. Yet challenges with data will persist. Just how well insurtechs are using data, remains to be seen. 

Will technology in insurance have to face a test of time?

The use of exceptional data and advanced analytics can help link the behavioural characteristics of customers and their spending habits – true fodder for machine learning models. How will insurtechs leverage useful insights to tackle age-old insurance selling challenges, such as intention to abandon, the propensity to purchase, or the right communication channel — will be the true test of competitive advantage.

Mantra Labs is a deep-tech advisor & consultant for young Insurtechs helping them create a strategic vision and an agile evolution road-map that addresses challenges from scaling to delivery. To learn more, reach out to us at hello@mantralabsglobal.com.

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How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

The insurance industry thrives on relationships—but it can only scale through efficiency, precision, and timely distribution. While much of the digital transformation buzz has focused on customer-facing portals, the real transformation is happening in the field, where modern sales apps are quietly driving a smarter, faster, and more empowered agent network.

Let’s explore how mobile-first sales enablement platforms are reshaping insurance sales across prospecting, onboarding, servicing, renewals, and growth.

The Insurance Agent Needs More Than a CRM

Today’s insurance agent is not just a policy seller—they’re also a financial advisor, data gatherer, service representative, and the face of the brand. Yet many still rely on paper forms, disconnected tools, and manual processes.

That’s where intelligent sales apps come in—not just to digitize, but to optimize, personalize, and future-proof the entire agent journey.

Real-World Use Cases: What Smart Sales Apps Are Solving

Across the insurance value chain, sales agent apps have evolved into full-service platforms—streamlining operations, boosting conversions, and empowering agents in the field. These tools aren’t optional anymore, they’re critical to how modern insurers perform. Here’s how leading insurers are empowering their agents through technology:

1. Intelligent Prospecting & Lead Management

Sales apps now empower agents to:

  • Prioritize leads using filters like policy type, value, or geography
  • Schedule follow-ups with integrated agent calendars
  • Utilize locators to look for nearby branch offices or partner physicians
  • Register and service new leads directly from mobile devices

Agents spend significantly less time navigating through disjointed systems or chasing down information. With quick access to prioritized leads, appointment scheduling, and location tools—all in one app—they can focus more on meaningful customer interactions and closing sales, rather than administrative overhead.

2. Seamless Policy Servicing, Renewals & Claims 

Sales apps centralize post-sale activities such as:

  • Tracking policy status, premium due date, and claims progress
  • Sending renewal reminders, greetings, and policy alerts in real-time
  • Accessing digital sales journeys and pre-filled forms.
  • Policy comparison, calculating premiums, and submitting documents digitally
  • Registering and monitoring customer complaints through the app itself

Customers receive a consistent and seamless experience across touchpoints—whether online, in-person, or via mobile. With digital forms, real-time policy updates, and instant access to servicing tools, agents can handle post-sale tasks like renewals and claims faster, without paperwork delays—leading to improved satisfaction and higher retention.

3. Remote Sales using Assisted Tools

Using smart tools, agents can:

  • Securely co-browse documents with customers through proposals
  • Share product visualizations in real time
  • Complete eKYC and onboarding remotely.

Agents can conduct secure, interactive consultations from anywhere—sharing proposals, visual aids, and completing eKYC remotely. This not only expands their reach to customers in digital-first or geographically dispersed markets, but also builds greater trust through real-time engagement, clear communication, and a personalized advisory experience—all without needing a physical presence.

4. Real-Time Training, Performance & Compliance Monitoring

Modern insurance apps provide:

  • On-demand access to training material
  • Commission dashboards and incentive monitoring
  • Performance reporting with actionable insights

Field agents gain access to real-time performance insights, training modules, and incentive tracking—directly within the app. This empowers them to upskill on the go, stay motivated through transparent goal-setting, and make informed decisions that align with overall business KPIs. The result is a more agile, knowledgeable, and performance-driven sales force.

5. End-to-End Sales Execution—Even Offline

Advanced insurance apps support:

  • Full application submission, from prospect to payment
  • Offline functionality in low-connectivity zones
  • Real-time needs analysis, quote generation, and e-signatures
  • Multi-login access with secure OTP-based authentication

Even in low-connectivity or remote Tier 2 and 3 markets, agents can operate at full capacity—thanks to offline capabilities, secure authentication, and end-to-end sales execution tools. This ensures uninterrupted productivity, faster policy issuance, and adherence to compliance standards, regardless of location or network availability.

6. AI-Powered Personalization for Health-Linked Products

Some forward-thinking insurers are combining AI with health platforms to:

  • Import real-time health data from fitness trackers or health apps 
  • Offer hyper-personalized insurance suggestions based on lifestyle
  • Enable field agents to tailor recommendations with more context

By integrating real-time health data from fitness trackers and wellness apps, insurers can offer hyper-personalized, preventive insurance products tailored to individual lifestyles. This empowers agents to move beyond transactional selling—becoming trusted advisors who recommend coverage based on customers’ health habits, life stages, and future needs, ultimately deepening engagement and improving long-term retention.

The Mantra Labs Advantage: Turning Strategy into Scalable Execution

We help insurers go beyond surface-level digitization to build intelligent, mobile-first ecosystems that optimize agent efficiency and customer engagement—backed by real-world impact.

Seamless Sales Enablement for Travel Insurance

We partnered with a leading travel insurance provider to develop a high-performance agent workflow platform featuring:

  • Secure Logins: Instant credential-based access without sign-up friction
  • Real-Time Performance Dashboards: At-a-glance insights into daily/monthly targets, policy issuance, and collections
  • Frictionless Policy Issuance: Complete issuance post-payment and document verification
  • OCR Integration: Auto-filled customer details directly from passport scans, minimizing errors and speeding up onboarding

This mobile-first solution empowered agents to close policies faster with significantly reduced paperwork and data entry time—improving agent productivity by 2x and enabling sales at scale.

Engagement + Analytics Transformation for Health Insurance

For one of India’s leading health insurers, we helped implement a full-funnel engagement and analytics stack:

  • User Journey Intelligence: Replaced legacy systems to track granular app behavior—policy purchases, renewals, claims, discounts, and drop-offs. Enabled real-time behavioral segmentation and personalized push/email notifications.
  • Gamified Wellness with Fitness Tracking: Added gamified fitness engagement, with rewards based on step counts and interactive nutrition quizzes—driving repeat app visits and user loyalty.
  • Attribution Tracking: Trace the exact source of traffic—whether it’s a paid campaign, referral program, or organic source—adding a layer of precision to marketing ROI.
  • Analytics: Integrated analytics to identify user interest segments. This allowed for hyper-targeted email and in-app notifications that aligned perfectly with user intent, driving both relevance and response rates.

Whether you’re digitizing field sales, gamifying customer wellness, or fine-tuning your marketing engine, Mantra Labs brings the technology depth, insurance expertise, and user-first design to turn strategy into scalable execution.

If you’re ready to modernize your agent network – Get in touch with us to explore how we can build intelligent, mobile-first tools tailored to your distribution strategy. Just remember, the best sales apps aren’t just tools, they’re growth engines; and field sales success isn’t about more apps. It’s about the right workflows, in the right hands, at the right time.

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