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The ‘Digital’ Insurance Broker

The technological advancements brought forth by insurtech will soon become routine for brokerage offices within the next few years. Digital-first approaches have finally trickled down, turning ripe for adoption for this major distribution channel. However, broker adoption has still not caught pace with their agency counterparts. According to a 2019 report surveying independent insurance brokers […]

Your Shopping Cart just got a whole lot Smarter, this festive season

The shopping season has officially returned to the Indian subcontinent. While the first phase of festivities (typically) kicks off with the onset of Navratri (sep 29) till Dussehra (oct 8), Indian retailers will have clocked above 40% of their annual sales within this ten day window alone. For consumers, ‘better deals’ take precedence over attributes […]

The 5 hidden problems for Insurtech

For Insurance giants, the marketplace is changing. For young insurtechs trying to displace these giants and keen on disrupting the landscape altogether; the next big market is becoming plain and obvious: Millenials and the generations that will follow them. A new wave of AI-driven technologies is making subtle changes to the way young people are […]

Everything-as-a-Service

We are now living in the age of hyper-convenience, and the market for convenience (as-a-service) is soaring. For the better half of the last ten years, we have swiftly passed into the ‘as-a-service’ economy. The globalization of labour, highly disruptive business models and rapid consumerization have made the transition nearly inevitable.  The heightened experience of […]

Are Wellness & Diagnostic Apps Transforming ‘Patient Experiences’?

The mobile engagement has swiftly risen to one of the top four strategies for delivering next-gen experiences to customers — thanks to the rate of adoption of mobile devices and applications in the last ten years. The rapid growth has prompted organizations to take the mobile-first approach for enhancing the customer’s journey.  The ‘mobile engagement’ […]

Raising the Bar: Key Takeaways from Salesforce ‘Connected Customer’ Conference

Living up to the Customer is the nouveau and delicate challenge surrounding digital enterprises today. The holisitic shift in focus has parlayed the reaps of experimentation around ‘customer loyalty’ a decade ago, into a new hymn praising the ‘extraordinary experiences’ that businesses can now deliver to their customers. Moreover, 84% of customers say the experience […]

FlowMagic — The Visual AI Platform for Insurer Workflows

For any operational effort across large organizations, a significant amount of time and resources are spent manually inputting data into downstream systems. These processes more specifically affect insurance practices that are deeply reliant on back-office processes. The bulk of the insurance workforce is condensed into operations and support functions (e.g. policy issuance and servicing). Here, […]

Africa: The Hidden Workforce Behind AI

The machines are learning. Slowly, sure, but they are learning and we (humans) are the ones teaching them. We tell the machines how they should learn through the algorithms we write, and then feed them an enormous amount of data, so that it trains endlessly. Data labeling (the process of augmenting unlabelled data with meaningful […]

Is AI Disruption on the way for Kenya’s Insurance Space?

The earliest known reason for introducing insurance protection in Kenya, came during the time of the Colonial British — when they insured their farms and crops against loss, damage etc. Today, Kenya has 70% of the East African Insurance market (among Burundi, Uganda, Tanzania & Rwanda). Still, African Insurance is relatively nascent in terms of […]

Insurtechs are Thriving with Machine Learning. Here’s how.

Modern Insurance is only around 250 years old, about when the necessary statistical and mathematical tools to underwrite a business venture came to be. But statistical models, even the most advanced ones, need a very specific type of enriched data-diet for it to work optimally. Since then, the industry has always had to rely on […]

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