The technological transformation has slowly and steadily paved its way into the Insurance sector and has started to disrupt it gradually. I have mentioned continuously some of the most astonishing technological innovations that involve AI and machine learning and other latest innovations. But, when we talk about InsurTech, then it is one of those sectors which got a bit delayed to see the light of technical advancement. Nevertheless, Insurtech is still witnessing an enormous number of innovations some of which are already in use while some of them are underway. Innovation in insurance is happening, and the next decade will see a transformation in how the entire industry operates.

Here are some of the most significant insurance innovations in InsurTech:

1. Drones

Drones are a quite popular unmanned aerial vehicle in the aviation industry. It is equipped with many technological benefits that caught the eye of Insurance companies about five years ago. InsurTech companies started experimenting with Drones and found its application in claim adjustment, and large-scale surveying because of its small size and effortless manoeuvring.

Reasons why it is helpful for insurance companies:

• Roof damage inspections: Drones are useful for rooftop damage inspection which is touted to be one of the most dangerous and difficult inspections. In cases of fire accident or crazily high rooftops, the difficulty level is even more. Rather than sending an army of men to inspect the notoriously dangerous roofs, an adjuster can use a drone equipped camera and take the pictures of the entire rooftop without actually visiting the location physically.

• Large spaces: Drones can also be used for inspecting extensively large areas like warehouses and farmlands.

• Integration with other technologies: The images that are taken by drones can be integrated with AI-based applications and other technologies to assess the damage and repair costs.

2. Smart Homes

Insurance companies have understood the importance of technological tools that not only safeguard the customers but also reduce the total number of claims. This thought has given rise to several partnerships between insurance companies and smart home technology companies. For example, Insurance firm Allstate and farmers have developed applications for Amazon echo that helps to analyse the insurance coverage.

A well-connected home is a win-win for both the consumer as well as the insurers. Digital sensors around the house provide the resident with real-time alerts. So, damage can be minimised and sometimes eliminated resulting in insurers paying lower costs and customers having lesser premiums. Also, the smart homes allow greater data collection points that can be used to create the consumer profile based on his habits leading to an accurate underwriting and affordable coverage.

3. Quantum Computing

While AI has a significant influence on the Insurance industry it is still restricted by barriers posed by binary computing. Quantum computing is the answer to those challenges, and it is changing the entire dynamics on how insurance companies carry out complex calculations. Insurtech companies are creating, and testing solutions around this approach and its effects will soon be visible.

4. Smart Contracts

A smart contract is an electronic document that is capable of executing itself based on a set of agreed pre-defined conditions and clauses. Non-adherence to any of the requirements results in penalties as in a traditional legal document. It is an intelligent way to create and process policies online with strangers without the involvement of a third party. Japanese insurance company Tokio Marine & Fire Insurance Nichido together with NTT data has already started to test blockchain technology for defining policies for sea-based business exchanges.

5. Telematics Insurance

Telematic insurance car products are similar to black boxes. A telematics device equipped with GPS, SIM, motion sensors and an analytic software is installed in a car to determine the driving patterns of the driver. The telematics box collects and processes all this data and send this to the insurance companies. With the help of this data, the insurance companies create tailored insurance plans for their insurants. This service prevents companies from using the “one size fit all” approach and help to create a more sophisticated and specific insurance plan.

The insurance sector is on its way of digital transformation and customers are also expecting the same from their insurance providers. IoT, wearables are some of the other innovations that are in the nascent stages of development, but soon we can expect them to become a major part of InsurTech innovations.

Sales Applications Are Disrupting More Than Just Sales

By : Divyanjali Gupta

Published on Jun 17, 2025

Healthcare Insurance Real Estate Retail Sales AGents Sales Applications Sales Apps

Sales success today isn’t about luck or lofty goals—it’s about having the right tools in your team’s hands, wherever they go. Following our earlier in-depth exploration of sales technology, we will now examine how cutting-edge sales apps are becoming the backbone of modern industries, transforming complex workflows into seamless, growth-driving machines.

From retail to healthcare, logistics to real estate, businesses are deploying sales applications to enhance operational transparency, cut redundant tasks, and build intelligent sales ecosystems. These tools are not only digitizing workflows—they’re driving growth, improving engagement, and redefining how field teams operate.

Lead Ecosystems: Unified visibility across channels

One app. Five workflows. Zero friction.

A leading insurance brand relaunched their app—a sleek, powerful sales companion that’s turning everyday agents into top performers.

No more paperwork. More time to sell.

Here’s what changed:

Every visit is tagged, tracked, and followed through. Renewals? Never missed. Leads? Fully visible.
Attendance and reimbursements went on autopilot. No more manual logs. No more chasing approvals.
New business and renewals are tracked in real time, with accurate forecasting that sales leaders can finally trust.
Dashboards are clean, configurable, and useful—insights that move the business, not just report on it.
Seamless Integrations. API connectivity with Darwin Box, IMD Master Data, and SSO authentication for a unified experience.

The result? A field team that moves faster, sells better, and works smarter.

Retail: Taking Orders from the Frontline—Smartly

Field sales agents in retail, especially FMCG, used to rely on gut instinct. Now, with intelligent sales applications:

AI recommends what to upsell or cross-sell based on previous order patterns
Real-time stock availability and credit status are visible in the app
Geo-fencing ensures optimized route planning
Built-in payment collection modules streamline transaction closure

Healthcare: Structuring Sales with Compliance and Precision

Healthcare leaders don’t need more reports—they need better visibility from the field. Whether it’s engaging hospital networks, onboarding clinics, or enabling diagnostics at the last mile, everything needs precision, compliance, and clarity.

Mantra Labs helped a leading healthcare enterprise design a sales app that integrates knowledge, compliance, performance, and recognition, turning frontline agents into informed, aligned, and empowered brand advocates.

Here’s what it delivers:

Role-based onboarding that keeps every level of the field force aligned and accountable
Escalation mechanisms are built into the system, driving transparency across commissions and performance reviews
A centralized Knowledge Hub featuring healthcare news, service updates, and training modules to keep reps well-informed
Recognition modules that celebrate milestones, boost morale, and reinforce a culture of excellence

Now, the field agents aren’t just connected—they’re aligned, upskilled, and accountable.

Real Estate: From Cold Calls to Smart Conversions

For real estate agents, timing and personalization are everything. Sales applications are evolving to include:

Virtual site tour integration for remote buyers
Mortgage and EMI calculators to increase buyer confidence
WhatsApp-based lead capture and nurture sequences
CRM integration for inventory updates and automatic scheduling

Logistics: From Chaos to Control in Field Coordination

Field agents in logistics are switching from clipboards to real-time command centers on mobile. Modern sales applications offer:

Live delivery status and route deviation alerts
Automated dispute reporting and issue resolution tracking
Fleet coordination through integrated GPS modules
Customer feedback capture and SLA dashboards

What’s new & what’s next in Sales Applications?

Here’s what’s pushing the next wave of innovation:

Voice-to-Text Logging: Agents dictate notes while on the move.
AI-Powered Nudges: Apps that suggest next-best actions based on behavior.
Omnichannel Communication: In-app chat, WhatsApp, email—unified.
Role-Based Dashboards: Different data views for admins, managers, and field reps.

What does this mean for Business Leaders?

Sales Applications are not just tactical tools. They’re platforms for transformation. With the right design, integrations, and analytics, they:

Replace guesswork with intelligence
Reduce the cost of delay and manual labor
Improve agent accountability and transparency
Speed up decision-making across hierarchies

The future of field sales lies in intuitive, AI-driven applications that adapt to every industry’s nuances. At Mantra Labs, we work closely with enterprises to custom-build sales applications that align with business objectives and ground-level realities.

Conclusion:

If your agents still rely on Excel trackers and daily call reports, it’s time to reimagine your sales operations. Let us help you bring your field operations into the future—with tools that are fast, field-tested, and built for scale.

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