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Why Are Super Apps Trending?

4 minutes read

Wouldn’t life be easier if you have one single app where you can order food and grocery, book a home cleaning service, movie tickets, cab, buy clothes and accessories, and more? In short, everything you need in one single app with amazing discounts and deals. Yes, a super app can do that for you! A super-app is a mobile or web application that offers a broad array of services, including social networking, e-commerce, marketplaces, and more. Some of the known examples are We Chat and Alipay in China, Tata Neu and Jio in India.

Let’s understand why are super apps trending and why businesses need it.

Three years ago, businesses focused more on releasing simple mobile apps for customers in order to gain market share. Well, now the focus has turned to retaining current consumers and capturing newly emerging segments. The new age-consumers-Gen Z (or Zoomers) prioritize convenience and an exceptional customer experience above everything else. Their lives revolve around technology and the digital world. They value speediness and an intuitive experience. What’s more intriguing about Zoomers is their attention span is merely 8 seconds! Super apps–a one-stop-shop- will give users the ability to navigate within the application and access plethora of services without downloading and installing separate apps for the same.

What’s different about the Super app?

In India, Paytm which initially started as a prepaid-mobile and DTH recharge platform now offers banking, e-commerce, ticket booking services, etc. Consumers’ favourite-Amazon and Flipkart are also transitioning to a similar model. TVS launched it’s connected car platform-myTVS Life360 to offer multi-brand services like maintenance, diagnostics, payments, insurance and more to passenger cars. Why? Because of the convenience it offers to organizations and consumers. Let’s look at some of the key benefits of switching to super apps: 

Benefits of Super App

1. Increase Customer Acquisition: Super apps offer much more than standalone apps. With a multitude of services, users get a seamless experience without having to download multiple apps to avail of services. 

2. Improve Customer Stickiness: Customer Stickiness has become an essential benchmark for businesses to grow. Super apps can pave the way for brands to retain customers because of the convenience it offers. 

3. Saves phone storage and memory, as opposed to having multiple apps for different needs.

5. Businesses can gather a vast amount of consumer data using super apps. This data can be used to learn more about user behavior and analyze the trends and patterns to improve personalization and speed up consumer interaction.

6. Improve Customer Engagement: Companies can create personalized solutions for consumers and introduce new offerings. For eg, Tata Neu offers discounts and deals to their customers to engage customers.

Indian Super Apps that are making waves in the industry : 

  • Paytm: Paytm offers services like bill payments, mobile recharges, utility travel, movie and events bookings, in-store payments, payments, and more through their QR code system. 
  • Tata Neu: Tata Group launched a super app–Tata Neu which includes a bouquet of services like flight bookings, hotel bookings, car buying, groceries, investments, and more. It also provides offers on various in-house brands such as Starbucks, AirAsia India, Big Basket, Westside, 1mg, and other in-house brands. Users are rewarded for their purchases with Neu Coins, which can be redeemed the next time they buy. 
  • People Strong: APAC’s leading Human Capital Management SaaS platform-People Strong recently launched their super app that has functionalities of their 3 applications: ALT Learning (a user learning and growth platform), ALT Worklife (An HR app focused to simplify worklife), Zippi (a collaborative Work Management platform). Mantra Labs collaborated with People Strong to help them build an HR-based super app. The app has been downloaded by 1M+ users on the play store with 4.6 ratings.
  • My Jio: A super app with all the Jio services offered by Jio from grocery to mobile recharges to video streaming and more. 

Challenges Ahead: 

Super apps have several advantages for businesses to maximize their profit which is why super apps are trending. However, there lies a significant challenge in developing an app that has the best user interface, and a fresh design for Gen Z. And losing even one customer may turn out to have severe repercussions for the organizations. Customers may not be able to trust their brand again incase of a poor experience. Here, technology will act as an enabler in building the best experience of tomorrow. Android 13, iOS 16, and 5G have been rolled out for users worldwide. Businesses are leveraging mixed reality in designing mobile applications to make the complete experience more immersive. This will undoubtedly help them to construct unique apps with a better UX and appeal for Gen Zs.

The Future:

Super apps have become a crucial part of people’s everyday lives all over the world because of its many advantages. Gartner expects that by 2027, more than 50% of the global population will be daily active users of multiple super apps. This concept might also include enterprise mobiles and desktop experiences, such as workflow, collaboration, and messaging platforms.

In 2022, ITC introduced MAARs to support the agribusiness sector. Rapi Pay bagged $15 billion in funding to launch their super app “NYE” in the digital banking space. The Indian government also announced the launch of a super app for farmers which will have everything they require in a single place. And with giants like Adani group and Reliance Jio planning to unveil their own super apps in 2023, the competition will get fierce. But what will make one super app different from another? Building a Super App will be a long-term venture that calls for significant financial outlays, business alliances, and commitment. It’ll be interesting to see how these companies design the UI/UX of their super apps. Well, the one that can keep the Zoomers hooked beyond 8 secs wins!

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Sales Applications Are Disrupting More Than Just Sales

Sales success today isn’t about luck or lofty goals—it’s about having the right tools in your team’s hands, wherever they go. Following our earlier in-depth exploration of sales technology, we will now examine how cutting-edge sales apps are becoming the backbone of modern industries, transforming complex workflows into seamless, growth-driving machines.

From retail to healthcare, logistics to real estate, businesses are deploying sales applications to enhance operational transparency, cut redundant tasks, and build intelligent sales ecosystems. These tools are not only digitizing workflows—they’re driving growth, improving engagement, and redefining how field teams operate.

Lead Ecosystems: Unified visibility across channels

One app. Five workflows. Zero friction.

A leading insurance brand relaunched their app—a sleek, powerful sales companion that’s turning everyday agents into top performers.

No more paperwork. More time to sell.

Here’s what changed:

  • Every visit is tagged, tracked, and followed through. Renewals? Never missed. Leads? Fully visible.
  • Attendance and reimbursements went on autopilot. No more manual logs. No more chasing approvals.
  • New business and renewals are tracked in real time, with accurate forecasting that sales leaders can finally trust.
  • Dashboards are clean, configurable, and useful—insights that move the business, not just report on it.
  • Seamless Integrations. API connectivity with Darwin Box, IMD Master Data, and SSO authentication for a unified experience.

The result? A field team that moves faster, sells better, and works smarter.

Retail: Taking Orders from the Frontline—Smartly

Field sales agents in retail, especially FMCG, used to rely on gut instinct. Now, with intelligent sales applications:

  • AI recommends what to upsell or cross-sell based on previous order patterns
  • Real-time stock availability and credit status are visible in the app
  • Geo-fencing ensures optimized route planning
  • Built-in payment collection modules streamline transaction closure

Healthcare: Structuring Sales with Compliance and Precision

Healthcare leaders don’t need more reports—they need better visibility from the field.  Whether it’s engaging hospital networks, onboarding clinics, or enabling diagnostics at the last mile, everything needs precision, compliance, and clarity. 

Mantra Labs helped a leading healthcare enterprise design a sales app that integrates knowledge, compliance, performance, and recognition, turning frontline agents into informed, aligned, and empowered brand advocates. 

Here’s what it delivers:

  • Role-based onboarding that keeps every level of the field force aligned and accountable
  • Escalation mechanisms are built into the system, driving transparency across commissions and performance reviews
  • A centralized Knowledge Hub featuring healthcare news, service updates, and training modules to keep reps well-informed
  • Recognition modules that celebrate milestones, boost morale, and reinforce a culture of excellence

Now, the field agents aren’t just connected—they’re aligned, upskilled, and accountable.

Real Estate: From Cold Calls to Smart Conversions

For real estate agents, timing and personalization are everything. Sales applications are evolving to include:

  • Virtual site tour integration for remote buyers
  • Mortgage and EMI calculators to increase buyer confidence
  • WhatsApp-based lead capture and nurture sequences
  • CRM integration for inventory updates and automatic scheduling

Logistics: From Chaos to Control in Field Coordination

Field agents in logistics are switching from clipboards to real-time command centers on mobile. Modern sales applications offer:

  • Live delivery status and route deviation alerts
  • Automated dispute reporting and issue resolution tracking
  • Fleet coordination through integrated GPS modules
  • Customer feedback capture and SLA dashboards

What’s new & what’s next in Sales Applications?

Here’s what’s pushing the next wave of innovation:

  • Voice-to-Text Logging: Agents dictate notes while on the move.
  • AI-Powered Nudges: Apps that suggest next-best actions based on behavior.
  • Omnichannel Communication: In-app chat, WhatsApp, email—unified.
  • Role-Based Dashboards: Different data views for admins, managers, and field reps.

What does this mean for Business Leaders?

Sales Applications are not just tactical tools. They’re platforms for transformation. With the right design, integrations, and analytics, they:

  • Replace guesswork with intelligence
  • Reduce the cost of delay and manual labor
  • Improve agent accountability and transparency
  • Speed up decision-making across hierarchies

The future of field sales lies in intuitive, AI-driven applications that adapt to every industry’s nuances. At Mantra Labs, we work closely with enterprises to custom-build sales applications that align with business objectives and ground-level realities.

Conclusion: 

If your agents still rely on Excel trackers and daily call reports, it’s time to reimagine your sales operations. Let us help you bring your field operations into the future—with tools that are fast, field-tested, and built for scale.

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