React Native is much talked and developers are excited about this framework. The technology takes everything that’s great about React.js and applies it to apps leveraging developers to build mobile apps on a native platform using JavaScript, enabling better application experiences.

How better React Native is and what it promises?

React Native renders native applications for both iOS and Android mobiles. React takes charge of the view-controller and programmatically generates native views using JavaScript. It targets mobile platforms instead of targeting browsers. In other words, we can sum-up by saying, web developers are in the comfort of writing mobile applications that look and feel native, all from the JavaScript library. The upper edge in this framework is that most of the codes you write can be shared across platforms- React native makes it easy to simultaneously develop for both Android and iOS.

This means you can have all the speed and the power of a native application, with the ease of development that comes with React. The two main reasons are:

With React Native your application logic is written and runs in JavaScript, whereas your application UI is fully native; therefore you have none of the compromises typically associated with HTML5 UI.
React introduces a novel, radical and highly functional approach to constructing user interfaces. In brief, the application UI is simply expressed as a function of the current application state.

React Native Bridging Gaps

Similar to React for the Web, React Native applications are written using a mixture of JavaScript and XML –esque mark-up, known as JSX. Supporting both iOS and Android, React Native has the potential to expand across all the future platforms. You can really use React Native to build a production-ready mobile applications, using real mobile UI components, not web-views, and will look and feel like any other mobile application. It also exposes JavaScript interfaces for platform APIs, so your React Native apps can access platform features like the phone camera, or the user’s location, providing a better user experience.

React Native is coming close to bridge the gap between the performance of a native app and the ease of development of a web app. When most of the frameworks do try to mimic native UI elements, the results usually “feel” just a little off; reverse-engineering all the fine details of things like animations take an enormous amount of effort, and they can quickly become out of date. In contrast, React Native actually translates your markup to real, native UI elements, leveraging existing means of rendering views on whatever platform you are working with.

In addition, React works separately from the main UI thread, so your application can maintain high performance without sacrificing capability. The update cycle in React Native is the same as in React: when props or state change, React Native re-renders the views. The major difference between React Native and React in the browser is that React Native does this by leveraging the UI libraries of its host platform, rather than using HTML and CSS markup.

Developer Comfort Zone

For developers accustomed to working on the Web with React, this means you can write mobile apps with the performance and look and feel of a native application, while using familiar tools. React Native also represents an improvement over normal mobile development in two other areas: the developer experience and cross-platform development potential.

React Native brings all of React.JS’s better app performance, DOM abstraction (as well as manipulation in virtual DOM), and simplified programming methods for hybrid mobile development – speed and agility of web app development with native results.

React Native lets you link the plugin with a native module, so you can link the map up with the device’s functions like zoom, rotate, and the compass, while using less memory and loading faster. If your app supports older operating systems (and older devices), this can help you keep the app running smoothly. Getting started with React Native is easy—especially for JavaScript pros.

In short, React Native aims to primarily bring the power of the React programming model to mobile app development. It is the future generation framework.

NPS in Insurance Claims: What Insurance Leaders Are Doing Differently

By : Divyanjali Gupta

Published on Jul 24, 2025

Customer Experience CX Insurance NPI In Insurance

Claims are the moment of truth. Are you turning them into moments of loyalty?

In insurance, your app interface might win you downloads. Your pricing might drive conversions.
But it’s the claims experience that decides whether a customer stays—or leaves for good.

According to a survey by NPS Prism, promoters are 2.3 times more likely to renew their insurance policies than passives or detractors—highlighting the strong link between customer advocacy and retention.

NPS in insurance industry is a strong predictor of customer retention. Many insurers are now prioritizing NPS to improve their claims experience.

So, what are today’s high-NPS insurers doing differently? Spoiler: it’s not just about faster payouts.

We’ve worked with claims teams that had best-in-class automation—but still had low NPS. Why? Because the process felt like a black box.
Customers didn’t know where their claim stood. They weren’t sure what to do next. And when money was at stake, silence created anxiety and dissatisfaction.

Great customer experience (CX) in claims isn’t just about speed—it’s about giving customers a sense of control through clear communication and clarity.

The Traditional Claims Journey

Forms → Uploads → Phone calls → Waiting
No real-time updates
No guidance after claim initiation
Paper documents and email ping-pong

The result? Frustrated customers and overwhelmed call centers.

The CX Gap: It’s Not Just Speed—It’s Transparency

Customers don’t always expect instant decisions. What they want:

To know what’s happening with their claim
To understand what’s expected of them
To feel heard and supported during the process

How NPS Leaders Are Winning Loyalty with CX-Driven Claims and High NPS

1. Real-Time Status Updates

Transparency to the customer via mobile app, email, or WhatsApp—keeping them in the loop with clear milestones.

2. Proactive Nudges

Auto-reminders, such as “upload your medical bill” or “submit police report,” help close matters much faster and avoid back-and-forth.

3. AI-Powered Document Uploads

Single-click scans with OCR + AI pull data instantly—no typing, no errors.

4. In-the-Moment Feedback Loops

Simple post-resolution surveys collect sentiment and alert on issues in real time.

For e.g., Lemonade uses emotional AI to detect customer sentiment during the claims process, enabling empathetic responses that boost satisfaction and trust.

Smart Nudges from Real-Time Journey Tracking

For a leading insurance firm, we mapped the entire in-app user journey—from buying or renewing a policy to initiating a claim or checking discounts. This helped identify exactly where users dropped off. Based on real-time activity, we triggered personalized notifications and offers—driving better engagement and claim completion rates.

Tech Enablement

Claims Orchestration Layer: Incorporates legacy systems, third-party tools, and front-end apps for a unified experience.

AI & ML Models: For document validation, fraud detection, and claim routing, sentiment analysis is used. Businesses utilizing emotional AI report a 25% increase in customer satisfaction and a 30% decrease in complaints, resulting in more personalized and empathetic interactions.

Self-Service Portals: Customers can check their status, update documents, and track payouts—all without making a phone call.

Business Impact

What do insurers gain from investing in CX?

A faster claim is good. But a fair, clear, and human one wins loyalty.

And companies that consistently track and act on CX metrics are better positioned to retain customers and build long-term loyalty.

At Mantra Labs, we help insurers build end-to-end, tech-enabled claims journeys that delight customers and drive operational efficiency.
From intelligent document processing to AI-led nudges, we design for empathy at scale.

Want a faster and more transparent claims experience?

Let’s design it together.
Talk to our insurance transformation team today.

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