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Will Passion Economy Surge in the Post-pandemic World?

8 minutes, 18 seconds read

From uploading the first video on YouTube in 2005 by the founder (Jawed Karim) to the new age of YouTubers, the dynamics of the traditional economy have changed a lot. People feel that earning a living by creating content for their followers is worth more than their 9 to 5 desk job.

The rising number of social media influencers in domains like travel, culinary, art, design, etc. are inspiring many to choose off-beat careers. Moreover, celebrities endorsing these aspirations motivate people to pursue their passion. Millennials have been through many disruptions, which has made them anxious about their livelihoods in the future. Their priorities and aspirations have evolved through these disruptions. Uncertain of the future, this generation has turned towards creating careers driven by their core interests and beliefs. A generation with a ‘risk-taking’ attitude has taken the world head-on and dived into a new economy — Passion Economy. Millennials, in particular, have played an important role in taking this economy forward. 

The Covid-19 Crisis 

The 2008 economic recession took a huge toll on the job market. With massive lay-offs across various industries, people found themselves at difficult crossroads of their careers. Something similar and maybe on a larger scale might happen in the next couple of months. The COVID-19 crisis brought upon an unprecedented change in the way we think, eat, drink, behave, buy, and work. The disruption in supply-chains and trade has hurt many small and medium businesses. Lockdowns led to reduced demands in consumer products & services, which put many start-ups under pressure to stay functional. With depleting cash reserves, many companies have already laid-off or furloughed some part of their workforce. 

According to the latest report by the Centre for Monitoring Indian Economy (CMIE), the unemployment rate touched 27.11% in India for the week ended on 3rd May. We’re heading towards an economic slowdown. In a situation like this, many are under stress and not sure of how long they will have a paid job. 

On a positive note, the home quarantine gave many people time and opportunity to learn new skill-sets or pursue their hobbies. The realization that it is now a survival issue, people are adding more effort into their work. The world will not be the same as it was before. We are heading towards a ‘New Normal’ where the rules of traditional 9 to 5 jobs and businesses will change drastically. This will make way for budding entrepreneurs to create new career paths for themselves.

The Key Elements of Passion Economy

Passion economy can be misunderstood with the Gig economy at times. The major difference is that a gig is limited to a particular number of times and people but in a passion economy, one can reach a much wider audience. This helps ensure stability over a period of time. 

Here are the features which direct the functioning of Passion Economy-

The key elements of the passion economy

Accessibility

The beauty of this economy is that it is accessible to the population at large. With minimum to no investment, one can pursue their passions. Social Media platforms have made it easy for people to showcase their talents. Today, anyone with a smartphone and good content can become an influencer on Instagram or YouTube. Gone are the days when you had to work in agencies to be able to make a living out of creative skills. Now, you don’t necessarily have to be cast on a TV show or sign an album with a record company to kick-start your careers. Anyone with good content and the right strategy can build a follower base and create a place for oneself. 

Individuality

Uniqueness is a quality that is always appreciated. As compared to earlier marketplaces built for standardized jobs, the new platforms in the passion economy give a chance for individuals to share their expertise. Individuality is no longer an outcast but rather an opportunity to monetize. Many people know a particular domain or product or service which they have learned through their personal experiences and deep study. The subject matter experts can procure capital by sharing their knowledge.

The edtech industry has evolved here where former teachers and professionals can create their courses that they teach to their students. Fashion is no longer just a space for slim models. Many plus-sized men and women are popular bloggers with a huge fan base who are making money by sharing their experiences and tips on fashion.

[Also read: A paradigm shift in Indian Edtech due to Covid]

Digital products and virtual services

The previous concept of entrepreneurship involved selling physical goods on online platforms. The passion economy changed this focus to creating digital products such as video courses and digital memberships for premium content. The service industry has transformed from an in-person exchange of services to virtual ones. Services such as teaching and consultations can be provided through digital platforms. The digital products are, in general, scalable which brings an advantage of maximizing earnings.

New career opportunities

The Passion economy is built on off-beat careers such as podcaster, content creator, Newsletter writer, Youtuber, blogger, online consultants, virtual tutors, and professional coaches. Previously, the education system focused on traditional career paths as there were not many opportunities in other fields. However, the advancement in technology, changes in environment and behaviors, rising competition have redefined the definition of earning a livelihood. 

Today, one need not carry a degree or professional qualification to become a podcaster or a fashion blogger. The new career paths are defined by the quantum of influence one can create and the consistency of the follower base. This goes along the line of 1000 true fans concept by Kevin Kelly which says that all it takes for a business to be successful is 1000 true fans who support you financially. 

[Podcast: Industry Insights on “The New Normal” in Insurance]

Role of Technology in Driving Passion Economy

Technology is the base on which the passion economy runs. Technology has provided new digital platforms to help increase the reach. The widespread internet connectivity has enabled many to learn and create new content. There was a time when a person with technical expertise was at the core to create even a website for your business. Today, no-code websites and app builders have reduced the dependency on software engineers. With free tools available in designing, video editing, etc. creating engaging content has become relatively easy. It doesn’t stop here. People monetize their expertise in operating various tools and software by creating online tutorials. 

There are two mediums in passion economy, SAAS platforms and Marketplace. SAAS platforms are disrupting the way businesses run in a passion economy. Today, there are multiple SAAS platforms available in the market which enable entrepreneurs to conduct business smoothly. They offer many features and services such as customer support, websites, marketing, payment portals, etc. This proves to be a win-win situation for both entrepreneurs and SAAS platform owners where the former can grow its business without worrying about technicalities and latter earns a consistent revenue through monthly subscriptions. However, this model works well for people who have a strong client base. 

On the other hand, a marketplace is a ready-to-go medium where providers can enter easily and earn revenue with minimum cost. The revenue generated in the model is proportional to the amount of engagement received. More the content consumed, the more the revenue. Though it takes time to create a follower base, this is a value-driven model for creators who are looking to establish themselves in the long term. 

Benefits of Passion Economy in Post-COVID crisis

The after-effects of COVID-19 will be felt throughout the world for quite some time until a cure is in place. Practises such as social distancing, remote working, contact-free processes are not going away anytime soon. This will have long-term effects on many sectors such as retail, hospitality, QSR, travel etc. Currently, the economy is hit due to less demand in these industries. However, this will prove to be an opportunity for a rise in the passion economy. 

Post this crisis, we will see a rise in the quality workforce. There’ll be a boost in creativity amongst creators. The quality of the content provided by creators will see a huge improvement. As more people put their heart and soul into their passions, small businesses will pick-up pace. This is indeed an unfortunate event, but it will possibly lead to more innovation in various fields. Newer ways of carrying out processes can bring about a reduction in costs and optimization of resources. 

In a nutshell

In these unprecedented times, survival is the key. The current situation has closed one door taking the world economy into a recession, but it has opened another door making way for new career and business opportunities that will take the economy forward. Maybe, the passion economy might not give fixed income as compared to a traditional job but the sense of satisfaction pursuing their passion will be the driving force behind this economy. Government and private sector are taking initiatives to provide training to people, helping them enhance their skills. Furthermore, advancement in technology will accelerate the economy making way for off-beat careers and new business opportunities.

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Empowering Frontline Healthcare Sales Teams with Mobile-First Tools

In healthcare, field sales is more than just hitting quotas—it’s about navigating a complex stakeholder ecosystem that spans hospitals, clinics, diagnostics labs, and pharmacies. Reps are expected to juggle compliance, education, and relationship-building—all on the move.

But, traditional systems can’t keep up. 

Only 28% of a rep’s time is spent selling; the rest is lost to administrative tasks, CRM updates, and fragmented workflows.

Salesforce, State of Sales 2024

This is where mobile-first sales apps in healthcare are changing the game—empowering sales teams to work smarter, faster, and more compliantly.

The Real Challenges in Traditional Field Sales

Despite their scale, many healthcare sales teams still rely on outdated tools that drag down performance:

  • Paper-based reporting: Slows down data consolidation and misses real-time insights
  • Siloed CRMs: Fragmented systems lead to broken workflows

According to a study by HubSpot, 32% of reps spend at least an hour per day just entering data into CRMs.

  • Managing Visits: Visits require planning, which may involve a lot of stress since doctors have a busy schedule, making it difficult for sales reps to meet them.
  • Inconsistent feedback loops: Managers struggle to coach and support reps effectively
  • Compliance gaps: Manual processes are audit-heavy and unreliable

These issues don’t just affect productivity—they erode trust, delay decisions, and increase revenue leakage.

What a Mobile-First Sales App in Healthcare Should Deliver

According to Deloitte’s 2025 Global Healthcare Executive Outlook, organizations are prioritizing digital tools to reduce burnout, drive efficiency, and enable real-time collaboration. A mobile-first sales app in healthcare is a critical part of this shift—especially for hybrid field teams dealing with fragmented systems and growing compliance demands.

Core Features of a Mobile-First Sales App in Healthcare

1. Smart Visit Planning & Route Optimization

Field reps can plan high-impact visits, reduce travel time, and log interactions efficiently. Geo-tagged entries ensure field activity transparency.

2. In-App KYC & E-Detailing

According to Viseven, over 60% of HCPs prefer on-demand digital content over live rep interactions, and self-detailing can increase engagement up to 3x compared to traditional methods.
By enabling self-detailing within the mobile app, reps can deliver compliance-approved content, enable interactive, personalized detailing during or after HCP visits, and give HCPs control over when and how they engage.

3. Real-Time Escalation & Commission Tracking

Track escalation tickets and incentive eligibility on the go, reducing back-and-forth and improving rep satisfaction.

4. Centralized Knowledge Hub

Push product updates, training videos, and compliance checklists—directly to reps’ devices. Maintain alignment across distributed teams. 

5. Live Dashboards for Performance Tracking

Sales leaders can view territory-wise performance, rep productivity, and engagement trends instantly, enabling proactive decision-making.

Case in Point: Digitizing Sales for a Leading Pharma Firm

Mantra Labs partnered with a top Indian pharma firm to streamline pharmacy workflows inside their ecosystem. 

The Challenge:

  • Pharmacists were struggling with operational inefficiencies that directly impacted patient care and satisfaction. 
  • Delays in prescription fulfillment were becoming increasingly common due to a lack of real-time inventory visibility and manual processing bottlenecks. 
  • Critical stock-out alerts were either missed or delayed, leading to unavailability of essential medicines when needed. 
  • Additionally, communication gaps between pharmacists and prescribing doctors led to frequent clarifications, rework, and slow turnaround times—affecting both speed and accuracy in dispensing medication. 

These challenges not only disrupted the pharmacy workflow but also created a ripple effect across the wider care delivery ecosystem.

Our Solution:

We designed a custom digital pharmacy module with:

  • Inventory Management: Centralized tracking of sales, purchases, returns, and expiry alerts
  • Revenue Snapshot: Real-time tracking of dues, payments, and cash flow
  • ShortBook Dashboard: Stock views by medicine, distributor, and manufacturer
  • Smart Reporting: Instant downloadable reports for accounts, stock, and sales

Business Impact:

  • 2x faster prescription fulfillment, reducing wait times and improving patient experience
  • 27% reduction in stock-out incidents through real-time alerts and inventory visibility
  • 81% reduction in manual errors, thanks to automation and real-time dashboards
  • Streamlined doctor-pharmacy coordination, leading to fewer clarifications and faster dispensing

Integration Is Key

A mobile-first sales app in healthcare is as strong as the ecosystem it fits into. Mantra Labs ensures seamless integration with:

  • CRM systems for lead and pipeline tracking
  • HRMS for leave, attendance, and performance sync
  • LMS to deliver ongoing training
  • Product Catalogs to support detailing and onboarding

Ready to Empower Your Sales Teams?

From lead capture to conversion, Mantra Labs helps you automate, streamline, and accelerate every step of the sales journey. 

Whether you’re managing field agents, handling complex product configurations, or tracking customer interactions — we bring the tech & domain expertise to cut manual effort and boost productivity.

Let’s simplify your sales workflows. Book a quick call.

Further Reading: How Smarter Sales Apps Are Reinventing the Frontlines of Insurance Distribution

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